zaoanhotel

zaoanhotel Reviews

zaoanhotel

Lobby, 1st Floor, Building C, Beautiful Crown Dashu Mansion, Fenghuang Road, Jiyang District, Sanya, Hainan, ChinaSee Hotel Details
zaoanhotel
zaoanhotelzaoanhotelzaoanhotel
Choose dates to check available rooms
We Price Match
1 night

Guest Reviews

6.9/10
106 review
Verified reviews
Location7.3
Amenities6.5
Service7.3
Cleanliness6.6
Filter by:
Sort by:
All reviews(106)
Positive reviews(85)
Reviews with photos/video(30)
Strange smell in room(8)
Great value for money(8)
Classy environment(4)
Loved the view(2)
Many amenities(2)
Friendly front desk staff(2)
Negative reviews(21)
Travelling lots
Deluxe Queen Room
Stayed in Nov 2024
Couple
28 review
7.5/10
Posted on Dec 25, 2024
Overall it was a very good hotel for the really low price and incredibly unique design of the building. The room was spacious and had great views but quite dated with a bit of a smell so the door had to be opened to keep the fresh air in. I had to kill some cockroaches which wasn't very nice, one light was only for show and didn't actually work. No water bottles provided and very simple service. The location is nice and tranquil but a bit of a ghost town as many of the buildings are abandoned or almost empty. It's far from the centre and about 10 minutes walk from the closest bus stop, luckily there's a free cart taking you from your building to the main entrance gate but it's infrequent and sometimes must wait 20+ minutes for that. but overall it was good enough.
6/7
Response from Property: Dear guest, thank you for your review of the hotel! We regret for your experience during your stay at the hotel. Your valuable opinion is very important to us, we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Dezy88
Elegant Queen Room
Stayed in Dec 2023
Solo traveler
49 review
8.5/10
Very Good
Posted on Jan 30, 2024
A nice structure from outside to take pictures is great but inside rooms and other facilities feel rundown . Staff is amazingly helpful and friendly helping to explain how to get around . A good mall is about 5 mins walk across the bridge for food but acesss to taxi can a bit of a walk to the main lobby . The only thing to complain is the room smells like cigarettes if you don’t smoke it can really throw you off .
Response from Property: Dear guests, thank you very much for your praise of our hotel, we will make persistent efforts to live up to your praise. Thank you again for your affirmation of the hotel, look forward to coming again, and wish you a pleasant journey!
khureltulga
Superior 2-bed Room
Stayed in Dec 2023
Family
2 review
3.5/10
Posted on Feb 5, 2024
Very dirty. Destroyed hotel
Response from Property: Dear guest, thank you for your review of the hotel! We regret for your experience during your stay at the hotel. Your valuable opinion is very important to us, we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Guest User
Superior Queen Room
Stayed in Mar 2025
Business traveler
2 review
10/10
Outstanding
Posted on May 6, 2025
The room is clean and tidy. The environment here is beautiful. There are many business districts around. It is very convenient for travel. It is a suitable place for tourism. The price is super beautiful. I will come here next time.
Original TextTranslated by Google
Response from Property: 尊敬的賓客,非常感謝您對我們酒店的評價,我們會再接再厲。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉快!
Xianqikun
Superior 2-bed Room
Stayed in Jan 2025
Family
4 review
2.0/10
Posted on Feb 3, 2025
Rubbish, rubbish, rubbish. This hotel is rubbish. It is simply beyond description. How can I put it? This is the most wrong choice I have ever made in my life. I booked this hotel, which is the level of ¥30 in our third- and fourth-tier cities. I hope that everyone who sees this video will not book it. When I checked out this morning, there was a man sitting there, and he kept saying that every time he came, he would get a rip-off. They have no credit, and there is no service front desk. The waiter has a very bad attitude, and is not afraid of bad reviews. He ruined my wonderful trip to Sanya. It is rubbish among rubbish. There is no shampoo, toothbrush, or mineral water in the room. It is so dirty that it is indescribable. There is nothing. The elevator creaks and there are no buttons. The most worrying thing is that after I learned about it, it turned out that many rooms in this hotel have been rented to Kangyang Center, which is a nursing home. So think about it, how can you live in a hotel? We live in a nursing home. I live on the 25th floor. I took the elevator from the first floor to the 25th floor, but I didn't dare to go down because the elevator kept ringing and my life was in danger. I guess this hotel is just based on its reputation. Those who don't read the reviews come to this hotel. It's a pit. There will be no repeat customers. So no matter how you argue with it, no matter how bad it is, it doesn't care. Next, I'll post some pictures. I didn't turn on the air conditioner, but the air conditioner kept ringing all night and I couldn't fall asleep. It's too annoying to think that we live in a nursing home again. Those who can see this review must not come. The Tree Hotel is no longer the hotel we imagined in our minds. It has changed.
Original TextTranslated by Google
6/15
Guest User
Family-friendly Triple Room
Stayed in Jan 2025
Other
119 review
5.2/10
Posted on Feb 28, 2025
The only advantage is the cheapness. The store is also in a difficult situation. I just come to see the big trees. Evergrande is the original sin. Why do they need to put carpets when it is already damp? I have been in Sanya for 4 days. This is the first time I have been bitten by insects here There is a smell when the window is closed There is a smell in the air conditioner No bottled water
Original TextTranslated by Google
Response from Property: 尊敬的賓客,感謝您對酒店的點評!對於您在酒店入住期間的經歷,我們深表遺憾。您的寶貴意見對我們非常重要,我們會將意見告知相關部門以提高服務質量。若您下次至此,希望能再次預訂本酒店,給我們一個機會致歉。期待再次光臨!
Guest User
Elegant 2-bed Room
Stayed in Dec 2024
Family
4 review
8.5/10
Very Good
Posted on Feb 7, 2025
The service attitude is very good, but the corridor environment is almost dark and the lighting is also dim. The washbasin in the room is next to the bed. This design is not reasonable and the overall living experience is poor.
Original TextTranslated by Google
Response from Property: 尊敬的賓客,感謝您對酒店的點評!對於您在酒店入住期間的經歷,我們深表遺憾。您的寶貴意見對我們非常重要,我們會將意見告知相關部門以提高服務質量。若您下次至此,希望能再次預訂本酒店,給我們一個機會致歉。期待再次光臨!
Anonymous User
Elegant Queen Room
Stayed in Dec 2024
Couple
13 review
6.5/10
Posted on Feb 4, 2025
The trees are decaying, the restrooms are old, the front desk service can save some pleasure, and the building looks good, but nothing else is good. I will never go there again.
Original TextTranslated by Google
Response from Property: 尊敬的賓客,非常感謝您對我們酒店的評價,我們會再接再厲。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉快!
Yangongzicxy
Elegant 2-bed Room
Stayed in Nov 2024
Couple
22 review
7.0/10
Posted on Dec 29, 2024
The hotel's exterior is nice, but the interior is average. The sanitation is not good, and the room smells like urine. I didn't sleep well that night. I won't dare to stay here next time.
Original TextTranslated by Google
Response from Property: 尊敬的賓客,非常感謝您對我們酒店的評價,我們會再接再厲。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉快!
Lunala Voice
Elegant Queen Room
Stayed in Nov 2024
Couple
7 review
8.5/10
Very Good
Posted on Dec 3, 2024
I paid for a room and the hotel gave me a very nice apartment because I was a member of trip.com. The place is beautiful and the apartment was fully equipped. As for cleanliness, the bathroom smelled very bad and in general everything smelled like urine.
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your evaluation of our hotel. We will continue to work hard. Thank you again for your affirmation of the hotel. We look forward to visiting you again and wish you a pleasant journey!
ЗайцеваОксана
Family-friendly Triple Room
Stayed in Oct 2024
Family
10 review
6.0/10
Posted on Nov 14, 2024
Quick check-in. A room with a dirty carpet, peeling walls and mold on the wall in the room. And a terrible smell! Stink! As if stinking homeless people lived there who smoked constantly. In the bathroom, water drips from the ceiling from the hole for the light bulb, and there is no light. Snow-white linen and towels. But the pillow stinks even through clean bed linen. A mini-fridge is in the nightstand of the table, there is also a kettle and a lamp on the table. But not a single socket near the table!
Original TextTranslated by Google
6/8
Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Mengjianchunguang
Elegant 2-bed Room
Stayed in Oct 2024
Family
8 review
6.5/10
Posted on Nov 28, 2024
The room is average, the hygiene is not so good, the balcony is nice, you can see the complete tree building and the sea, it is not very convenient to eat, there are too many places suitable for checking in in the community, it is easy to take pictures, it is very close to Linchun Park, you can also climb the mountain, eat a bowl of Qingbuliang when you are tired, it is very cheap and of good quality
Original TextTranslated by Google
6/9
Response from Property: 尊敬的賓客,感謝您對酒店的點評!對於您在酒店入住期間的經歷,我們深表遺憾。您的寶貴意見對我們非常重要,我們會將意見告知相關部門以提高服務質量。若您下次至此,希望能再次預訂本酒店,給我們一個機會致歉。期待再次光臨!
Anonymous User
Elegant Queen Room
Stayed in Sep 2024
Solo traveler
4 review
5.5/10
Posted on Oct 23, 2024
I lived with pets in the form of cockroaches, plus someone broke into my room in the evening, it's good that the door was locked. The cards from the room apparently fit not only yours, but also other doors🫠
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your review of our hotel. We will continue to work hard. Thank you again for your affirmation of the hotel. We look forward to visiting again and wish you a pleasant journey!
Игорь Крысюк
Superior 2-bed Room
Stayed in Aug 2024
Traveling with friends
4 review
8.5/10
Very Good
Posted on Sep 13, 2024
The hotel is very beautiful, the views from the window are worth a million. Cleaning every day. It smelled a bit damp.
Original TextTranslated by Google
6/7
Response from Property: Dear guest, thank you very much for your review of our hotel. We will continue to work hard. Thank you again for your affirmation of the hotel. We look forward to visiting again and wish you a pleasant journey!
Guest User
Elegant Queen Room
Stayed in Feb 2025
Couple
1 review
10/10
Outstanding
Posted on Mar 3, 2025
The breakfast is rich and varied, nutritious. There is parking space. The location is good. It is close to Bailu Park and Linchunling Forest Park. There are mountain views, river views, and sea views. Especially at night, the night view of Sanya City is more spectacular.
Original TextTranslated by Google
Response from Property: 尊敬的賓客,感謝您對酒店的點評!對於您在酒店入住期間的經歷,我們深表遺憾。您的寶貴意見對我們非常重要,我們會將意見告知相關部門以提高服務質量。若您下次至此,希望能再次預訂本酒店,給我們一個機會致歉。期待再次光臨!