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This was our second visit to this Hotel as a stopping point on our journeys between UK and Crete and we will definitely return again. The Hotel is clean and functional, and the staff friendly and attentive. The location close to major roads is perfect for a one night stay after a long journey. The adjoining Bistro serves great reasonably priced meals and the service is excellent. We travel with two dogs who were made very welcome and well catered for.

We booked this stay to celebrate our Anniversary. We choose the royal package so we could enjoy the wellness, dinner and breakfast all in one. I had emailed the hotel in advance that it was our anniversary and they said they usually don't provide extras with such occassions but they were willing to have a bottle of wine ready in the room. Unfortunately we never did receive that. Wellness was a nice addition to the package. Jacuzzi, sauna, infra red and showers. Good enough to use for an hour. Dinner was the high point of our evening. The dishes were delicious and nicely plated. 5 courses of amazing skill and flavor. I would come back soly to eat in this restaurant!!! Room was comfortable, clean and spacious. Everything your expect of a 4 star hotel. Mini bar, amenities etc The only reason I can't score this experience more then 3 stars is because of the breakfast. In my opnion (with experience staying in hotels over the world like USA, Canada, UK, Morocco, Lebanon etc) this was not a 4 star experience. The overall selection is very limited. The deli meats were only consisting of pork so we could not eat from it. Some salmon would have been a nice addition. I never in my whole life have had to fry, bake my own eggs in a 4 star hotel. This is one the weirdest things I have experienced. Me standing at a stove making my own eggs while paying well over 300 euro for a nights stay. You really need to up your game when it comes to breakfast. At least get a chef to provide nicely made omelets, scrambeld eggs etc. There are only 30 rooms so you could provide such an excellent standard if you put in the effort. The breakfast buffet area is also very dark and small. Kept bumping into people and let's not start about the very slow coffee machine. Overall the stay would have been perfect if we didn't have to check out with the experience of such a bad morning. Hopefully this is something you can improve on then it would be 5star

Room was clean. Bed was very comfy. We were out sightseeing most of the time so didn't spend much time in the hotel or use the amenities. An iron in the room would have been handy but otherwise had all we needed. Nice touch of the 'emergency champagne' in the wall cabinet but we resisted.

I presented myself with a valid hotel reservation via Wallonie Pass and the Accor website and tried to check in at the reception. The receptionist did not accept the Wallonie Pass as means of payment although it is clearly stated on the website. I quote the receptionist ‘I am not familiar with how to process your booking therefore I will not accept you’. On my request to call a manager, or anybody responsible, replied ‘it is not my problem, I am just a front desk employee,next please’, and he ignored me completely. I called Accor Reservations and Wallonie Pass, where I got from both sides confirmation that I should be accepted. Upon asking him to listen to Accor on my phone’s speaker, he turned his eyes away and left the front desk. I decided to stay in a more welcoming environment in another hotel acceptong the Pass Being a travel industry professional on a private trip, this behaviour is unacceptable, and I will review my company’s travel policy to avoid Accor where possible

Very good reception staff, clean comfortable room, nice breakfast. It is opposite the train station but still nice and quiet. Convenient location. Namur is doing a lot of work to attract tourist such as improving the ' delta'area where the rivers meet, there's also the Citadel , cable car, plenty of bars etc. Station carpark is euro25 per night but the hotel has a special rate of euro 10. We enjoyed it - despite the junkies around the car park entrance

We found this B&B just by looking on the map for a location to stay in Namur, away from the downtown, but close enough to walk. We couldn’t have been any happier we chose Villa Balat! Muriel is a charming, helpful, attentive host. Her villa is comfortable, her breakfasts amazing, but best of all she really cares about the comfort of her guests. If you find yourself in this part of Belgium, Namur is a lovely city with a surprising number of Michelin rated restaurants, and Villa Balat is the place to stay. Thank you Muriel!

My second stay. Quite convenient if we go by car to namur. A lot of furniture interior shop around (unexpected, but nice). 10 min to city center by car. There are a few bus from city with stop in front of hotel, but the frequency is like 1hr or more. Parking is great at the hotel. Room is good, chic and large. The bar is nice.

I arrived at the hotel in the middle of the night. I was a novice at the hotel front desk and it took me more than 20 minutes to check in. However, the waiter's attitude was still very good and the person was nice, so I didn't care about it. However, the hotel room was too small. I thought it would be more expensive in a hotel in Japan or Hong Kong. mini, but the facilities and equipment are still very new and advanced, neat and clean; the breakfast is also quite good, there are not many fresh fruits and juices, the front desk during the day is very professional and skilled, the overall evaluation of the hotel is good, it is a 10-minute walk from the train station , good location. Just take a taxi to the train station. They are all French-speaking cities and you can easily communicate in English.

Service hôtelier et restauration de très bonnes qualités Personnels accueillants et à l’écoute afin de répondre rapidement aux besoins des clients. Chambre confortable et bien équipée (TV,machine à café, matériel de 1ere nécessité mis à disposition à la réception) Menus variés et exellent rapport qualité prix. Spécialité fondue, pierrade et raclette Idéal pour un WE touristique dans le Namurois