New Hotel de Lives

All good but there is no internet inside the room that really sucks!

I booked a standard double - on arrival I was given a room key for a top foor room. There is no lift and the stairs are steep. The room was terrible - every surface was sticky, the bed ancient and I felt disgusting just being in there. After checking ******* it stated they still had 3 deluxe rooms available so I went to ask at reception if i could upgrade. Suddenly nobody spoke English anymore and I had to communicate in my broken French. The lady first insisted she had no other rooms available and when I pointed out there were 3 left on ******* she suddenly found one (upgrade payable which is ok, I guess) this room was in the newer annex and was nicer but it smelled terrible. We had the doors open for the whole stay but the smell would not go. We assume it was a mould smell as we both ended up with terrible headaches and barely any sleep. When we went to get breakfast another lady was there who insisted we did not book breakfast. She waved a hand written list in front of me showing there was no breakfast for us. She only spoke French. I had to open my booking on my phone to prove that we had indeed booked and paid for breakfast. I was so tired, headachey and having to argue to be given breakfast in French - I was close to tears at this point. Never again! Steer clear of this place!