Family-friendly Hotels in Macau

It is more of a business hotel rather than Macao 5* hotel style. After staying at the Venetian and Studio City, Sofitel was a bit of a let down. PROs: - amazing customer service provided by every single member of staff. I did not have any special requests, they were just perfect without me asking for it - extremely comfortable bed and pillows - excellent buffet lunch - nice pool area CONs: - the rooms are 4 star, a little sad and outdated - the bathrooms are 3 star, very old and disappointing. They must be refurbished asap (even just changing the shower glass and bath glass wall to a modern smoky glass to match the basin, changing the lamp heads to something more modern, and make the overall aesthetic dark and moody, and better shower heads would be a quick fix) - the cleaning standards are not up to par (see photos, not acceptable for a 5* hotel)

Here's an updated review: _5/5 stars_ ”I am impressed with the exceptional service provided by the Artyzen Grand Lapa Macau team. We encountered some issues during our stay last night, but Patrick Ong, the front manager, took immediate responsibility and ensured that they were resolved promptly. His professionalism, empathy, and commitment to customer satisfaction are truly commendable. Patrick's efforts made a significant difference in our stay, and we appreciate his dedication to providing outstanding service. Additionally, we would like to extend our gratitude to the staff at Cafe Bela Vista. They provided helpful and excellent service during our dining experience. Their warm hospitality and attention to detail made our meal truly enjoyable. Thank you, Patrick, and the Cafe Bela Vista team for making our stay at the Artyzen Grand Lapa Macau a memorable one. We look forward to our next visit!”

The Hotel has a good location , we got a jockey club facing room which was excellent. It’s a 5-7 minutes cab ride from Venetian. The room was very good and had all basic room necessities, washroom was excellent with separated sections. The staff was kind enough to give us balcony room upgrade. The breakfast was decent, had fewer options compared to my other stays at similar hotels, but the staff in the restaurant was very good and us being restricted on the kind of meat we can eat, they without even asking offered us alternate options that were quickly made in the kitchen and served.

My stay at Studio City Hotel, Macau was nothing short of amazing! From the moment I arrived, I was greeted with warm hospitality and impeccable service. The staff went above and beyond to ensure every aspect of my stay was smooth and enjoyable—truly some of the best service I’ve experienced! The hotel itself is stunning, with a luxurious and modern design that creates an exciting yet comfortable atmosphere. The rooms were spacious, well-appointed, and impeccably clean, providing a perfect retreat after a day of exploring Macau. The facilities were top-tier, with fantastic dining options, entertainment, and even a resort-style pool. The location was also very convenient, making it easy to access major attractions and casinos. Overall, Studio City Hotel delivers a world-class experience with outstanding service. I highly recommend it to anyone visiting Macau! ⭐⭐⭐⭐⭐

The service of this hotel is excellent! The staff, 陳卓立, who was a friendly and help person, introduced good recommendations for us to consider our meals. His helping hand and service we're really appreciated. This hotel equipped with a warm water swimming pool that is open fir all seasons. The staff, 梁婷婷, was informative and always ready to serve with beautiful smile. Surprisingly, fruit water and fresh grapes were served to the swimmers by their staff. The overall experience during this trip was excellent!

Visited the venetian and stayed for 3 nights. Hotel was beautiful and room was big. Downside was I was given a room on a floor that was going through upgrading works and the smell of fresh paint was overbearing and lingered in the air throughout my stay giving me a bad headache. Thankfully I was not staying for long. Other than that, room was clean and housekeeping made up room ans replenished amenities daily. Casino is just downstairs and there are many eateries and in room dining available. Unfortunately, food is very expensive and wasn't really tasty. There is shuttle service from the airport to the hotel for free.

You can forget about early checkin. Could only preregister strictly after 1230pm and had to come back for room key collection from 3pm onwards. The hotel requires 1000HKD for room deposit. We requested for twin beds but was informed there would be additional charges unlike other establishments who not only accommodated to our requests but they also did their best to make our stay memorable. Honestly we expected better service for the price paid. Wouldn’t consider staying here again when we could get better service elsewhere.

A wonderful new hotel. Check-in was quite fast, about 15 minutes. We lived on the 7th floor, with a view of the garden. The rate includes breakfast, for 5 days there was never a queue. Breakfast is a mix of Chinese and European cuisine, a large selection of dishes. Good soundproofing, you can't hear your neighbors. The hotel has an indoor pool, we visited it in the morning, there weren't many people. On the 2nd floor there is an excellent supermarket and a multi-brand store with very attractive prices. We were in the restaurants Do Alfonso and Zuicho, if the price is comfortable for you, it's definitely worth a visit, you'll have an unforgettable experience.

My only choice in Macau. Good service, spacious room, well maintained facilities, clean and tidy everywhere, delicious buffet no matter breakfast or other meal sections, all good👍 plus its convenient location as right next to subway station are all my description for this hotel. I stayed here for few times, but this time wanna express my special thanks to Kent. He is professional with passion, patience and details minded. While checking in, I booked a non-smoking suite room but it was sold out for non-smoking of such category, he tried for non-smoking treatment at first but I was allergic and sensitive to it, he was so patiently showed me with an upgraded non-smoking suite to ensure my stay was pleasant. He also reminded for transportation arrangement during CNY for room closure details. We definitely will return because of his outstanding. Really appreciated.

Amazing space for a couple. They have deposit rules which they pay back on the past day of your stay. The room offers water, drinks and delicious cookies for free. All amenities are free and best part is they have proper rules that you have to show your key downstairs again on the next day so restart as of how many days you have booked for security reasons.