Harbourview Hotel

The room was just so-so. I booked a standard room with a king-sized bed, but upon arrival, I was told there were no king rooms left. They claimed it's random, yet this wasn't clearly stated on the property page—it was very ambiguous. Plus, there was an option during booking to choose between a king or twin beds; if it's random, why even let you select? They initially tried to assign me a twin room, and only after seeing my dissatisfaction did they switch me to a king room without a bathtub. Furthermore, the room lighting was quite dim. Are all hotels in Macau like this? I don't get it. The listing claimed a city view—you can check the photos, does that really count as a city view? As for cleanliness, just look at the pictures. Overall, it's barely livable, nothing much else to say. On a positive note, the security guard at the hotel entrance provided decent service.

The hotel location is a bit inconvenient; you need to transfer to a bus, and there are no convenience stores nearby. It takes about a 12-15 minute walk towards the back of Senado Square to find a supermarket or convenience store. The items at the hotel's own convenience store are extremely expensive. The guest room is very spacious, with plenty of room, clean, and tidy, though it feels a bit dated, and you can tell it has been recently renovated. The hotel is close to the Fisherman's Wharf, but there are very few restaurant options, making it feel like a declining pedestrian street. On the positive side, it is very quiet. The hotel's Chinese restaurant is quite good and worth recommending. While the service was generally very great, the front desk, concierge, and housekeeping departments were only so-so—expressionless, mechanical, and lacking a warm touch. Furthermore, outside concierge and security staff were seen eating midnight snacks and chatting leisurely, which raised a few safety concerns. The hotel definitely needs to train its staff.

This is my second time staying here. Although it's not a brand-new hotel, the rooms are very comfortable and user-friendly, and the rates are quite affordable. You can take the Sands shuttle bus and just cross the street to get there. There's also a bus stop right next to the hotel with direct routes to San Ma Lu. I'd definitely stay here again given the chance.

Great hotel with fantastic value for money! The location is very convenient, close to Fisherman's Wharf and the NAPE district, with easy access to public transportation. The room is average, but very clean. Although it was a non-smoking floor, there was still a faint smell of smoke in the room, which was a bit disappointing.

Although the hotel doesn't provide a shuttle bus, you can use the Sands hotel shuttle, making it convenient to get to Taipa. Also, when we requested towels and slippers to be sent to the room, customer service delivered them very quickly. The pool felt like a private pool because there were very few people using it.

I got an upgraded sea view room. The room environment was good, relatively clean and hygienic. The only drawback was that the shower gel made my skin very dry and itchy after washing, and there was no body lotion provided in the bathroom. Even after applying my own body lotion, my skin still felt very dry. I suggest changing to another brand of shower gel and providing regular body lotion. Also, there were no cotton swabs for ear cleaning in the bathroom. The facilities were a bit lacking.

The hotel environment is great and very comfortable. The window opens up to a stunning sea view 👍👍👍

Great location, very clean, and the room layout is well-designed. The staff were friendly and helpful. The only minor drawback is that the breakfast could use a bit more variety.

The view and location are excellent, but the hygiene needs improvement. The bathroom floor was sticky, and the USB charging port didn't work. Luckily, the staff provided an alternative charger. Breakfast was very mediocre.