Luxury Hotels in Fusong

"The restaurant in Building 2 is a bit small, so if you dine a little later, you'll have to queue. The room itself is very spacious, with separate living and sleeping areas, which is convenient for working without disturbing others. It has all the necessary amenities, but they are all old, and the renovation work wasn't done very well. For example, some tiles are uneven, there are many repair marks, and some power outlets are faulty or loose. Some room doorbells are also broken. For the fixtures, the air conditioning thermostat panel is Honeywell, the showerhead is Kohler (but no rain shower), the basin is American Standard, the toilet seems to be Kohler, and the power outlets are old Legrand models. The kitchen appliances are slightly inferior Haier, and the TV is TCL. There's a butler service, which is handy for asking questions, and getting to the airport is easy with the free shuttle bus, although the driver is a bit cool. The location is excellent; it's convenient to get anywhere and within walking distance. The shower stall could really use a shelf for toiletries. Overall, I'm still satisfied."

"The location is central, but using the back entrance makes everything easily accessible, and it's not right on the food street, so it feels very quiet. Taking the back exit near the lollipops in the hotel lobby, and then the path in front of the big lawn, is even closer and more convenient. The overall service was excellent; every guest gets a hotel assistant. Our assistant, 7-Up, sent messages beforehand with reminders, weather forecasts, and patiently answered all our questions. We booked a deluxe twin room and got one with a mountain view. From the room, you could see the lawn, cable car, etc., offering great views. Food: Breakfast was a standard hotel buffet. The dinner buffet had grilled skewers, hot pots, and other decent options. Resort-wide benefits: They included access to the slide, cable car, water park, hot springs, and more. Everything was great, except for the long wait times for the slide. The hotel facilities are quite old, but they are clean, which is a plus. Overall, it was a good experience."

"1. I booked this hotel two months in advance. The hotel told me the main building had mountain views. On the day of check-in, my butler told me a room on the 2nd floor of the main building was reserved for me. However, when I arrived that evening, the front desk said there was no such reservation. The front desk staff's attitude was poor, saying the manager wasn't available in the evening. Although they eventually upgraded us to a villa, the view from the villa was terrible. The next day, the butler said he was asleep and missed my call, claiming that in Switzerland, the low-lying terrain means you can't see much of the mountains. Very frustrating. The villa faced another villa, so the view wasn't good. It looked nice from the outside, but the lighting inside was dim, and being next to the road, there was noise from passing cars when the windows were open. Yet, when checking in, the front desk still claimed the villa area was the best, saying the main building had many tour groups and was noisy. However, the outside of the villa was quite picturesque for photos. 2. The breakfast at the villa was the same for two consecutive days. The pickled vegetables looked like leftovers and tasted terrible. When we asked the female chef in the villa area if she could make an omelet, she gave us a cold, stern look and said she couldn't. Later, we found out it was possible in the main building. It really depends on who you encounter here. Most staff were very enthusiastic, but a few bad apples really spoiled the experience. 3. The hotel offers some perks, like complimentary rafting, which wasn't great due to the crowds and poor experience. The butler even admitted that paying for it would be better. But they only told us the ticket price, not the full cost. We only found out upon arrival that there was an additional charge for the shuttle back from rafting. The butlers didn't mention any of this beforehand. 4. During summer, there are tons of families with kids and many cars. The experience is really bad; it's best to drive yourself. There are no good restaurants near the resort; you have to drive over ten kilometers to Wanda Plaza or even further to a town. 5. The facilities are supposedly newer than Wanda's, but in reality, the bathroom outlet was broken, the bathtub leaked in the middle of the night, and my child's tablet couldn't connect to the WiFi, so we had to use a hotspot. It was just a mess. In the villa area, what greets you in the morning might be the sun, or it might be a freshly woven spiderweb 🕸️ and a large spider. Hope the kids don't get scared. 6. Before coming, I asked about the temperature, and they told us to bring thick jackets. Turns out, we didn't need any thick clothes at all; short sleeves were perfectly fine. I honestly feel the service is quite subpar. Although the butler asked for a good review, I really can't give one. The service desperately needs training; it doesn't meet the standard for a good review."

"Facilities: The facilities are very comprehensive, with the overall decor featuring wood and stone. Although I read some reviews before coming that mentioned it being dimly lit inside, I personally feel it perfectly matches the primitive ecological style of Changbai Mountain and I really like it. When you're on vacation, you want to find this kind of raw, natural feeling. Cleanliness: The hygiene conditions are excellent overall, very clean. Environment: The environment is a major highlight. The hotel offers many complimentary benefits, and the entire resort is well-managed. All staff members for the activities wear unified uniforms, and from the airport shuttle bus to the hotel, they are very responsive and enthusiastic, truly showcasing the hospitality of Northeasterners. Breakfast: Very rich, with both Chinese and Western options. Especially for those who enjoy Western food, they even have overnight oats and Eggs Benedict, which shows great thoughtfulness. Overall, I'm very satisfied with choosing this hotel for my family vacation with the kids. The location is also very convenient, with a direct exit to the commercial street from the back. The airport transfers, recreational activities, and even the concierge helping to arrange rafting and transfers to the West Slope all justify the price. I'd love to come back for skiing if I have the chance."

"Before I list all the issues encountered during this trip, I'd like to commend the following staff members (whose full names I unfortunately don't know): Butler Xiao Song, Duty Manager Xiao Gao on August 6th, and Duty Manager Xiao Wang on August 7th. I was satisfied with their service attitude and efficiency; my dissatisfaction lies with the hotel's management and some other personnel. Below, I will truthfully recount my experience: 1. **Check-in on August 5th**: We checked into the hotel before 3 PM. Out of three rooms, only one twin room was ready. We went for dinner and returned around 4:30 PM, only to be told another room was still not ready! After urging, it was cleaned within 20 minutes, allowing everyone to finally check in. 2. **Incident on August 6th**: After returning from an outing, my wife slipped and slightly twisted her ankle in the room. The reason was a large amount of water on the floor (photos will be attached), clearly left after cleaning and not dried promptly. Upon immediate complaint, the duty manager arranged an upgrade to a suite (a serious issue, but the solution was acceptable). 3. **The Most Serious Issue**: Around 8 PM on the evening of the 6th, the air conditioning in the suite felt ineffective. Maintenance was called, and we were told the AC was fine, just that the room was large and it would cool down eventually. By 10:30 PM, it was still ineffective. When we requested another check, we were informed that the AC in this room (3052) was indeed faulty! It couldn't be repaired that day! Given how late it was, I only asked the duty manager to quickly arrange another problem-free room so we could rest, and I didn't pursue further complaints. Since I don't know the name of this maintenance worker, I can't name him, but his behavior was appalling! The hotel should bear full responsibility for this. I'd also like to state that I am a Marriott Platinum Elite member and usually enjoy staying at Marriott brand hotels. However, due to the points mentioned above, my experience this stay was extremely poor! This is not the service standard or staff quality expected from a five-star hotel! For all these issues, I reserve the right to continue complaining and seek compensation. I urge both Trip.com and Marriott Group to take these issues seriously and provide timely feedback!"

"Trusting an established brand, I chose The Westin, but was utterly disappointed after checking in. The front desk staff and hotel butlers were all very warm and attentive. The parking garage attendant was also excellent and very considerate, especially when the garage was full. While I had anticipated the hotel facilities would be dated, given it's been open for many years, my actual stay was a huge letdown. I really hope the hotel management seriously considers renovating the property. Firstly, the room number design and signage on the same floor are confusing. I stayed in 33xx, but there were also 32xx rooms on the 3rd floor. When looking for my room, it was easy to assume and I ended up taking many unnecessary detours. Secondly, not only was screen mirroring unavailable, but the hotel's cable TV signal displayed noticeable static. I even wondered if the TVs hadn't been replaced since the hotel opened. Screen mirroring is now a basic feature in most hotels. The bathroom had a very strong and distinct urine odor. After reporting it, staff cleaned it and it improved somewhat. Cleanliness was an issue: I found spiders 🕷 in two different spots. Many surfaces were old, moldy, and blackened, which looked very unappealing. The housekeeping staff needs further training. Shoes left in the room were not neatly arranged, some were even askew, and the advertising flyer by the bed was just haphazardly placed. The toilet paper was far too thin. Is it normal for the shower gel to produce no lather when used? There were food residues, similar to rice grains, on the back of the information sheet on the desk. Clearly, the previous guest had left it dirty and it hadn't been cleaned."

"Changbai Mountain family trip with kids. They were very generous and upgraded us to a suite, but we didn't get the room until 4 PM. The staff were all quite enthusiastic, but the concierge service was disjointed – lots of staff but disorganized, and they almost missed delivering one of our bags if we hadn't reminded them. There are dogs you can arrange to meet, and they are all very cute. They also gave us Wanda benefits, and the mountain coaster was a lot of fun, though we had to wait an hour in line and there were no restrooms at the top. The hotel has two hot spring pools, both very comfortable. The downside was the breakfast, which was really subpar and didn't meet Park Hyatt standards. It was a mix of à la carte and buffet. Two of the stir-fried dishes were the same for both days, and all the noodle dishes were bland. By 9 AM, some items on the à la carte menu were already gone. In summary, it was rather basic and not very tasty. Room amenities were also a downgrade. The slippers were rough and thin-soled, uncomfortable to wear. When I asked, they said these were the only kind they had. During turn-down service, they left a half-empty bottle of water by the bed that we hadn't finished. Very economical of them."

"The happiest stop on our 10-day family trip! (^.^) Service: What I want to praise the most 👍 A special thanks to Song Yuchen for letting us extend our stay at the hotel for an extra day, saving us the hassle of switching hotels with the kids. Communication was incredibly smooth, and her problem-solving skills are top-notch! 👍 She also thoughtfully adjusted our package and arranged hotel activities, allowing us to fully experience the joy of a family-friendly hotel. My sincere thanks! Environment: Located at the foot of Changbai Mountain, the environment speaks for itself. However, the location is a bit remote, and there are no other amenities nearby. Facilities: The hotel facilities are comprehensive, and there are even three deer, which captivated the children. I suggest adding washing machines, as they are essential for longer trips. Hygiene: There were some cobwebs in the corners of the door. Considering it's a mountain house, it's understandable – a minor issue that was completely overshadowed by the excellent service. 😊"

"Absolutely fell in love with Changbai Mountain Tianyu Resort Hotel – the experience was just fantastic! The room was spotless and tidy, decorated in a cozy yet grand style with a stunning natural wood design that felt incredibly comfortable. The bathroom was huge and well-laid-out, and the double vanity setup was a genius touch for travelers, so practical and convenient. The oversized bathtub was definitely a highlight; soaking in it after a hike washed away all the fatigue, pure bliss! The bedding was top-notch, soft and breathable, letting me drift off instantly and sleep soundly until morning. The service was impeccable; the staff were warm, polite, and responded quickly, making me feel welcome throughout my stay. The environment was peaceful, the air fresh, and all the facilities were excellent. It's the perfect choice for a vacation in Changbai Mountain. Genuinely super satisfied, highly recommended!"

"This resort's hilltop location offers breathtaking views, which is its biggest draw. The forest environment is quiet, and the room size is decent, with a complimentary minibar. The shuttle bus service to and from the town is quite convenient. However, the hotel is a bit old, and some facilities show their age. Being in a mountainous area, you might occasionally find small insects in the room. Amenities are limited; the gym requires a shuttle ride to another building. Prices can be high during peak season, and service response times are average. It's best suited for travelers who prioritize views and a peaceful atmosphere."