With a stay at Wanda Vista Istanbul in Istanbul (Bağcılar), you'll be a 5-minute drive from Mall of Istanbul and 9 minutes from CNR Expo Center. This 5-star hotel is 11.5 mi (18.5 km) from Grand Bazaar and 11.7 mi (18.8 km) from Egyptian Bazaar.
Relax at the full-service spa, where you can enjoy massages. You're sure to appreciate the recreational amenities, including a health club, an indoor pool, and a sauna. This hotel also features complimentary wireless Internet access, concierge services, and a television in a common area.
Grab a bite to eat at one of the hotel's many dining establishments, which include 2 restaurants and a coffee shop/cafe. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are available daily from 7:00 AM to 10:30 AM for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. This hotel has 3 meeting rooms available for events. Free self parking is available onsite.
Stay in one of 127 guestrooms featuring flat-screen televisions. Your bed comes with down comforters and Egyptian cotton sheets. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms feature shower/tub combinations, complimentary toiletries, and bidets.
PPaul01102024.12.17
Reception staff and porters were excellent.
Staff in restaurant were very poor, asked for room service as my partner was recovering from operation and was told its not available. Given a carry out to take to room plastic cutlery and storeroom plates , felt this was very poor for a supposed 5 star hotel.Complained to guest relations and Lady was helpful, also spoke to food and beverage manager but appeared just to pay lip service. Stood in restaurant behind a staff member for 5 minutes with no recognition that we were even there. Told us to sit anywhere we liked, only 3 other people in restaurant but took an age to serve us as she was busy sharing images on her phone with kitchen staff. We were supposedly upgraded to a better room but on checking my reservation we should have had this room anyway. We will be going back to Istanbul in the new year but we definitely will not be staying here.
Hotel near Fatih,Istanbul9.8% of visitors choose this area
With a stay at Demiray Hotel & Spa in Istanbul (Istanbul City Center), you'll be a 4-minute walk from Egyptian Bazaar and 5 minutes by foot from Grand Bazaar. This luxury hotel is 0.6 mi (1 km) from Hagia Sophia and 0.3 mi (0.5 km) from Eminönü Square.
Treat yourself with massages and facials. You're sure to appreciate the recreational amenities, including an indoor pool and a sauna. This hotel also features complimentary wireless internet access, concierge services, and gift shops/newsstands.
Satisfy your appetite with Turkish cuisine at Eva Bosphorus Restaurant, arestaurant where you can take in the ocean view and dine alfresco. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink at one of the 2 bars/lounges.
Featured amenities include complimentary wired internet access, dry cleaning/laundry services, and a 24-hour front desk. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
Make yourself at home in one of the 110 air-conditioned rooms featuring minibars and Smart televisions. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Bathrooms feature showers with rainfall showerheads and complimentary toiletries. Conveniences include phones, as well as laptop-compatible safes and desks.
GGuest User2024.05.09
All the staff are most helpful and friendly. The rooms are very modern and the location is very good for all you want to do in the Old Town. Restaurant has some great meals and the breakfast buffet was terrific and extensive. The views are fantastic there too! A slight problem we had was sorted out professionally and promptly. We were most impressed with this hotel and highly recommend it.
Hotel near Pera,Istanbul2.3% of visitors choose this area
With a stay at Pera Palace Hotel, you'll be centrally located in Istanbul, steps from Pera Museum and Istiklal Avenue. This 5-star hotel is 0.4 mi (0.7 km) from Galata Tower and 1 mi (1.5 km) from Istanbul Cruise Ship Terminal.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including a sauna and a fitness center. Additional amenities at this hotel include complimentary wireless Internet access, concierge services, and wedding services.
Enjoy a meal at the restaurant or snacks in the 2 coffee shops/cafes. The hotel also offers 24-hour room service. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are served on weekdays from 6:30 AM to 10:30 AM and on weekends from 6:30 AM to 11:00 AM for a fee.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
Make yourself at home in one of the 115 air-conditioned guestrooms. Complimentary wireless Internet access is available to keep you connected. Private bathrooms with bathtubs or showers feature rainfall showerheads and complimentary toiletries. Conveniences include phones, as well as safes and complimentary bottled water.
LLugaiyan2024.10.25
My daughter is a big fan of Grandma, so I must support her. The triple room is more than 2000, which is spacious enough. The hotel does have a strong sense of history. The price of afternoon tea has increased. The environment is good. I don't like sweets.
Outstanding
102 reviews
4.7/5
Price from
PHP 11,171
per night
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Located in Istanbul (Istanbul City Center), Edition Old City Hotel is within a 15-minute walk of Grand Bazaar and Süleymaniye Mosque. This hotel is 0.7 mi (1.2 km) from Sultanahmet Square and 0.9 mi (1.5 km) from Blue Mosque.
Pamper yourself with onsite massages or make use of the other amenities, which include complimentary wireless internet access and concierge services.
Enjoy a meal at the restaurant or snacks in the hotel's coffee shop/cafe. Mingle with other guests at the complimentary reception, held daily. Buffet breakfasts are available daily from 7:30 AM to 10:30 AM for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
Make yourself at home in one of the 68 guestrooms featuring minibars and LED televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries. Conveniences include phones, as well as safes and desks.
GGuest User2023.05.26
There was so much good about this motel! Neat place!! The room was very cozy and VERY small! No big deal at all. The bed had a nice, hard mattress (which I love) and comfy pillows. The shower had plenty of hot water and strong water pressure. The maid service was nothing short of outstanding. Very friendly and excellent at keeping the room neat and tidy. The room temp was easy to regulate. The breakfast had a great variety of choices. There is something here for anyone's taste. Lots of great breads and jams, too. Loved everything about this place. The front desk could not have been more helpful. They were friendly and enjoyed engaging in conversation. This hotel is close to the tram and, of course, the shopping options are innumerable. Highly recommended!!
Hotel near Sultan Ahmed Mosque,Istanbul1.1% of visitors choose this area
A stay at GLK PREMIER Acropol Suites & Spa - Special Class places you in the heart of Istanbul, within a 5-minute walk of Mosaic Museum and Hagia Sophia. This family-friendly hotel is 0.3 mi (0.6 km) from Blue Mosque and 0.4 mi (0.7 km) from Basilica Cistern.
Pamper yourself with a visit to the spa, which offers massages and body treatments. You're sure to appreciate the recreational amenities, including a health club and a sauna. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands.
Grab a bite at Byzas Cafe Restaurant, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Quench your thirst with your favorite drink at the bar/lounge.
Featured amenities include complimentary wired internet access, a business center, and limo/town car service. Planning an event in Istanbul? This hotel has 215 square feet (20 square meters) of space consisting of conference space and a meeting room. For a surcharge, guests may use a roundtrip airport shuttle (available 24 hours) and a cruise ship terminal shuttle.
Make yourself at home in one of the 22 air-conditioned rooms featuring minibars and LCD televisions. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Bathrooms with shower/tub combinations feature jetted bathtubs and rainfall showerheads. Conveniences include phones, as well as safes and desks.
GGuest User2023.01.12
Absolutely great place to stay! The hotel is placed on the heart of the city, all main sightseeing’s in walking distance, a lot of restaurants around so it’s easy to find nice place for lunch or dinner or just for cup of Turkish tea. The hotel is not big, with very stylish local design and absolutely warm atmosphere inside: a lot of respect and care about the guests. The rooms are clean and have nice design, small balconies with street view or sea view on other side. In nice cafe on the first floor good breakfast are served. Especially would like to thank Kenan from reception for his hospitality, help in every question we had, stories and recommendations about the city. It was pleasant stay :) Thank you
Hotel near Sultan Ahmed Mosque,Istanbul1.1% of visitors choose this area
A stay at GLK PREMIER Sea Mansion Suites & Spa - Special Class places you in the heart of Istanbul, within a 5-minute walk of Mosaic Museum and Blue Mosque. This spa hotel is 0.6 mi (1 km) from Hagia Sophia and 0.8 mi (1.3 km) from Basilica Cistern.
Pamper yourself with a visit to the spa, which offers massages and body treatments. If you're looking for recreational opportunities, you'll find a health club, a sauna, and bicycles to rent. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge). Guests can catch a ride to nearby destinations on the area shuttle (surcharge).
Grab a bite to eat at the Garden, a restaurant where you can take in the garden view and dine alfresco. Or stay in and take advantage of the room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge.
Featured amenities include complimentary wired internet access, express check-in, and express check-out. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Make yourself at home in one of the 28 air-conditioned rooms featuring minibars and LCD televisions. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
2023.09.02
Just got back after two weeks at this lovely boutique hotel. The location is perfect. The hotel is clean, and the bed was super comfortable. The self serve Turkish breakfast was good. The staff are amazing from the reception staff to breakfast and housekeeping staff, nothing is too much trouble. I would highly recommend this hotel. Much nicer than the big chain hotels.
Hotel near Taksim,Istanbul63.7% of visitors choose this area
With a stay at The Ritz-Carlton, Istanbul, you'll be centrally located in Istanbul, within a 10-minute walk of Dolmabahce Palace and Taksim Square. This 5-star hotel is 0.5 mi (0.8 km) from Acibadem Taksim Hospital and 1.4 mi (2.2 km) from Demiroren Istiklal.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find an indoor pool, a spa tub, and a sauna. Additional features at this hotel include complimentary wireless Internet access, concierge services, and gift shops/newsstands.
Enjoy international cuisine at Atölye Restaurant, one of the hotel's 5 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the 3 coffee shops/cafes. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Buffet breakfasts are served on weekdays from 6:30 AM to 10:30 AM and on weekends from 6:30 AM to 11:00 AM for a fee.
Featured amenities include complimentary wired Internet access, a 24-hour business center, and limo/town car service. Event facilities at this hotel consist of a conference center and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.
Make yourself at home in one of the 239 air-conditioned rooms featuring minibars and espresso makers. Your Tempur-Pedic bed comes with down comforters and Egyptian cotton sheets. Wired and wireless Internet access is complimentary, and LCD televisions with satellite programming provide entertainment. Private bathrooms with separate bathtubs and showers feature deep soaking bathtubs and rainfall showerheads.
GGuest User2022.09.26
Being a vegetarian I was a bit sceptical abt getting good food in Istanbul. But chef Oguz and Emraan Erkon as well as chef Serkan made sure I tasted delicious Turkish vegetarian meals as well as delights which was so lovingly served by their team Selcuk, Bekay, Umat and Aleena . Super super kitchen team backed by happy motivated servers and supervisors. Cansin from front office team also was very helpful. The hotel is so close to taksim square and all tram, metro and boat stations for tourist attraction spots . Elegant hotel with super comfortable rooms and a great home away from home !!! Nice concierge who guides you well abt various tourist attractions.
Hotel near Taksim,Istanbul63.7% of visitors choose this area
With a stay at The Marmara Taksim, you'll be centrally located in Istanbul, steps from Istiklal Avenue and 4 minutes by foot from Taksim Square. This luxury hotel is 0.6 mi (1 km) from Bosphorus and 0.6 mi (1 km) from Galataport.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find a sauna, a fitness center, and a seasonal outdoor pool. Additional features at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands.
Enjoy a meal at Tuti or snacks in the coffee shop/cafe. The hotel also offers 24-hour room service. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are available daily from 6:30 AM to 11:00 AM for a fee.
Featured amenities include a business center, express check-in, and express check-out. Event facilities at this hotel consist of conference space and meeting rooms. Free valet parking is available onsite.
Make yourself at home in one of the 388 guestrooms featuring minibars and LED televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
GGuest User2022.10.03
Sometimes it takes one interaction to ruin something and well my experience at this hotel took same turn. I had booked a corner room facing the Bosphorus through American Express. When I arrived, I asked for a room with two twin beds and the receptionist very rudely said he was certain my booking came through Expedia and that he was certain Expedia explains those rooms don’t have twin bed options and “it is your responsibility to pay attention!” I explained to him that American Express might book through Expedia but regardless the American Express booking page did not say king beds were the only option. He kept insisting that I booked through Expedia and the only option I had was to go with a room facing the city or pay extra for an upgrade. Even though I payed for the more expensive view, I ended up with the view facing the city. I later checked with booking.com and as a matter of fact they do offer corner room with twin beds facing the Bosphorus! You know so many times you check in hotels and out of curtesy they offer you an upgrade when a mistake is made but not here! The guy had to prove he was right and was very rude about it!
Discover the many wonders of this historic city, once the heart of the Ottoman Empire, with a stay at the Istanbul Marriott Hotel Sisli. Perfectly situated in the city center, our 5-star hotel offers easy access to world-famous landmarks like the Grand Bazaar, Taksim Square, and Topkapi Palace. Whether you're visiting in summer or winter, Istanbul offers something for every season, and our hotel's prime location lets you experience it all. Shop the latest styles from Europe and Asia at the modern Cevahir Mall, and marvel at breathtaking views of the Bosphorus and the city from floor-to-ceiling windows in our contemporary rooms. Indulge in a relaxing treatment at our on-site spa, swim in the indoor pool, or stay active in our 24-hour fitness center. With a range of on-site dining options including an all-day restaurant, a bar, a Starbucks, and access to the Executive Lounge, offering stunning panoramic views of Istanbul and the Bosphorus, you will never need to venture far for a memorable meal
2024.07.25
I am a Marriott Titanium member so i have spent a few nights away! Any hotel experience to a large degree is determined by the quality of its staff. Everyone at the hotel were excellent from the first moment of walking into the hotel to the day we left to return home. This started from the security staff on the entrance and Serpil on reception who checked us in. The restaurant staff were all great, Furkan who would greet us daily to breakfast with a smile and Atakan who made us our eggs each morning, I could name many more in the restaurant. Murat in the Exec lounge ensured we were comfortable and well looked after and he was ably supported by Bucra and the rest of the team. The cleaners every day who made up our room always had time to smile and chat despite some of them not being too fluent at English! Hamida and Hatice were great, again I could mention all the others. The facilities of the hotel are what you would expect for a 5* Marriott. The location is good too but if you are wanting to regularly visit the Hagia Sophia area then I would suggest picking the times you travel sensibly to avoid the early and late rush hour. We have visited Istanbul several times and stayed at other hotels. We look forward to returning soon and we will be staying here next time too!
Hotel near Fatih,Istanbul9.8% of visitors choose this area
In the heart of Istanbul, Akgun Istanbul Hotel is within a 5-minute drive of Historia Fatih Shopping Centre and Chora Church. This family-friendly hotel is 2.3 mi (3.6 km) from Grand Bazaar and 2.5 mi (4 km) from Süleymaniye Mosque.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find a spa tub, a sauna, and a fitness center. This hotel also features complimentary wireless internet access, concierge services, and free babysitting.
Enjoy international cuisine at ASMALI, a poolside restaurant where you can take in the pool view and dine alfresco. You can also stay in and take advantage of the 24-hour room service. Meet other guests and eat at the complimentary reception. Relax with a refreshing drink from the poolside bar or one of the 3 bars/lounges. Buffet breakfasts are available daily from 7 AM to 10 AM for a fee.
Featured amenities include a 24-hour business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Istanbul? This hotel has 13455 square feet (1250 square meters) of space consisting of a conference center and 8 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
Make yourself at home in one of the 276 individually decorated guestrooms, featuring MP3 docking stations and minibars. Your pillowtop bed comes with premium bedding. LCD televisions with satellite programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms have complimentary toiletries and bidets.
GGuest User2024.06.29
Here for 6 nights,Cannot fault this hotel at all. The hotel smells lovely,The rooms are made daily for me and the staff have been lovely. It's a beautiful hotel with vintage style decor,This hotel has that old style luxury to it.I have found it to be clean and nice and the staff go out of their way for you.Don't let the other feedback put you off and enjoy your stay.
Excellent
51 reviews
4.4/5
Price from
PHP 3,355
per night
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Latest Reviews for Istanbul Hotels
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Read genuine traveler ratings & reviews to find your perfect stay.
4.6/5
Outstanding
GGuest UserFacilities: Good
Sanitation: Good
Environment: Good
Service: Very good
ССветлана ОзбекWe stayed one night with the child. We were very pleased to see people who are of high quality, concerned and provide instant solutions in every part of the service. Thank you.
GGuest UserThis hotel is in the perfect location in Sultanahmet. We could see The Hagia Sofia from our window and it was about a 10 minute walk away to that and the Blue mosque. We were able to walk to Galata Tower also which was a good 30 minute walk but we go to see so much on the way. The rook was lovely and clean. I purchased both the romance package as it was our wedding anniversary and also the birthday package for my husband and I am so glad I did as it made it extra special. We got there very early in the day and our luggage was stored for us until our room was ready. All of the staff were so friendly. From the reception and concierge, restaurant staff and cleaners everyone was ready to help. Room service was a great addition. There were tea and coffee making facilities in the room and shampoos/shower gel/soap etc in the bathroom. The area round the hotel is lovely with cobbled streets and lots of shops and restaurants about. Breakfast was fantastic, so much choice and it was delicious. If we come back to Istanbul, this is where we will stay. Thank you to all the staff at Yasmak Sultan.
Hotel near Sirkeci, Istanbul 1.1% of visitors choose this area
Price per night from:PHP 3,522
4.4/5
Excellent
OOhuramanEverything is great, I liked it! Convenient location and very nice staff! On the 10th floor there is a restaurant, the food is great and not expensive! I recommend it!!!
PPrinceOKCAmazing hotel and beautiful hotel. They are quite friendly and professional. The hotel is classic, beautiful indoors and outdoor pool, the ambiance is giving . Beautiful restaurant, and reception. Everything about the hotel is beautiful. Buffet breakfast very nice. I highly recommend it. The hotel is 50 minute's to Galata which is the most central area in Istanbul.Taxi charge about 550 to 600TL to Galata. They helped me decorate the room for my wife’s birthday. Though the charge was much.
GGuest UserWe had a good experience staying 5 days at the hotel. Rooms and other facilities were so clean, nice large outdoor pool, good breakfast, …. The staff were very friendly, polite and helpful, ‘ Mert’ at the reception was very accommodating and help us with our requests.
GGuest Useristanbul Medikal brual ist Istanbuls Innenstadthotel mit einer heißen Quelle. -Der Transport ist immer noch sehr einfach. Flughafen (Sabiha Gökepn) 15 Minuten Mesapade Marmaray (Haltestelle Tuzla İçmeler) Es liegt innerhalb von 100 m/SDK-Brennwert. Bus- und Kleinbusdonner er isst. • Die Gemeinde Tuzla und das Herrenhaus Tuzla Hulsmet liegen direkt davor. ・Das Hotel ist von einem großen grünen Garten umgeben. und Yoga Pilates Fitness finden an sonnigen Tagen im Garten statt. Ein singendes Restaurant in Otern opvre ist von Märkten und Bäckereien umgeben. 10 Min. zum Hotel. In der Ferne ( Marmanay CkGtane Mall für alls-data Neemarin und Pendorya und Via Port -Knopfbecken, Sauna, Hamanys, Damen und Herren bedienen getrennt. -Sie hatten eines der idealen Bäder, das Sie als istanbul Medikal brual ist Istanbuls Innenstadthotel mit einer heißen Quelle. -Der Transport ist immer noch sehr einfach. Flughafen (Sabiha Gökepn) 15 Minuten Mesapade Marmaray (Haltestelle Tuzla İçmeler) Es liegt innerhalb von 100 m/SDK-Brennwert. Bus- und Kleinbusdonner er isst. • Die Gemeinde Tuzla und das Herrenhaus Tuzla Hulsmet liegen direkt davor. ・Das Hotel ist von einem großen grünen Garten umgeben. und Yoga Pilates Fitness finden an sonnigen Tagen im Garten statt. Ein singendes Restaurant in Otern opvre ist von Märkten und Bäckereien umgeben. 10 Min. zum Hotel. In der Ferne ( Marmanay CkGtane Mall für alls-data Neemarin und Pendorya und Via Port -Knopfbecken, Sauna, Hamanys, Damen und Herren bedienen getrennt. -Sie hatten eines der idealen Bäder, das Sie als Familie nutzen können, abgesehen von einem allgemein großen Frauen- und einem Männergasthaus.Familie nutzen können, abgesehen von einem allgemein großen Frauen- und einem Männergasthaus. 2 in 1 Keus Arzt im Hotel. Es gibt einen Ernährungsberater, eine Krankenschwester und einen Physiotherapeuten. -Sie werden sich während der Physiotherapie und Rehabilitationsbehandlung nicht langweilen und ersticken wie im Krankenhaus. Da es sich um ein Hotel handelt, können Sie im Spa ein Yuebilic-, Ganud-Bad oder eine Sauna nehmen. Das Personal des Hotels ist freundlich und hilfsbereit. Auch Sauberkeit und Essen sind gut. Diese Bewertung ist meiner Meinung Mit freundlichen Grüßen Caner Saplak
GGuest UserThe location is not convenient. It’s very far away from all the tourist attractions. The room and the view is amazing. Breakfast is nice! Clean room and good services. Be patient when check in and out because this is a bit slow
GGuest UserMy recent experience at Crowne Plaza was an incredibly disappointing experience that left me deeply unsatisfied. As a frequent traveler and a loyal member of IHG, I had higher expectations for the level of service and professionalism at this hotel. Unfortunately, my expectations were shattered from the moment of check-in. The staff at Crowne Plaza displayed consistent rudeness and a complete lack of concern for our presence as guests. It was evident that they lacked the basic courtesy and customer service skills that one would expect from a reputable hotel. Their behaviour was not only disheartening but also reflected a complete disregard for guest satisfaction. To make matters worse, I was subjected to discrimination, mockery and laughter from the staff, an unprofessional and highly disrespectful behaviour that I never thought I would encounter at a reputable establishment. Adding insult to injury, one staff member even went so far as to instruct the waiting taxi not to take us, further highlighting the unprofessional conduct exhibited by the hotel's employees. Furthermore, the lack of communication and failure to provide any information about the hotel's amenities, breakfast location, and other essential details only added to our frustration. It felt as though we were an inconvenience rather than valued guests. In light of these circumstances, I cannot recommend Crowne Plaza to anyone seeking a pleasant and welcoming hotel experience. The poor level of service and the unprofessional behaviour of the staff tarnish the reputation of the IHG brand. As a result of this horrendous experience, we decided to switch to another IHG property where we hope to receive the respect and courtesy that every guest deserves and we did at the Intercontinental. I sincerely hope that Crowne Plaza management takes this feedback seriously and addresses the issues at hand. IHG should reevaluate the quality of service provided at this particular property to ensure that future guests do not encounter the same distressing experience. It is with great disappointment that I leave this review, as I had previously held IHG and Crowne Plaza in high regard. I hope that necessary improvements are made, and that Crowne Plaza regains its reputation as a hotel that values its guests and delivers an exceptional experience. I left the hotel after 1 hour requesting a full refund for my stay which still has not happened even after how I was treated and 11 phone calls to the IHG support line.
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