London Beach Hotels

"· **Cleanliness beyond expectations:** Many old hotels in Europe have carpets that are, to put it mildly, not great. This place has faux wood flooring, and you can walk barefoot without getting dusty. The bathroom was mold-free, and the towels were pristine white and thick – better than many four-star hotels in this regard. · **24-hour front desk staff:** This is incredibly important when traveling internationally. I checked in smoothly at midnight, and they even helped me book a taxi to the airport, which was cheaper than Uber. · **Good sleep:** My window faced an inner courtyard, so it was very quiet at night. The mattress was a bit firm (common in European three-star hotels), but they provided a large and a small pillow, which helped me get comfortable."

"The hotel is located a bit down an alley, which surprised me at first as I thought it was on the main road. The room was spacious enough for two suitcases and the air conditioning was excellent. However, the bathroom was quite old with peeling floor tiles. Breakfast was very basic, but it was included in the room rate so I didn't pay extra. The location is excellent; it's easy to find food, there are many supermarkets, and very affordable restaurants. You can even buy food and eat it in the lobby. At first, the area might seem a bit intimidating due to the casinos and bars, but there's nothing dangerous. Overall, it's a great location at a good price."

"This hotel’s advertisement is highly misleading. Firstly, it presents itself as “by IHG”, creating the impression that it is already an IHG hotel. However, the staff later told me that the hotel is only “working towards” joining IHG and is not actually part of IHG yet. This is extremely misleading for guests booking based on brand expectations. Secondly, the hotel was under major renovation during my stay from 5th to 9th May, but this was not clearly stated in the booking description, nor was I informed in advance. The moment I entered the hotel, I was shocked by the loud construction noise from the restaurant and lobby areas. Thirdly, the booking page still advertised a buffet breakfast, but in reality there was no proper breakfast service available. Instead, breakfast was offered as takeaway, or I was suggested to eat near the entrance on three tiny tables beside the construction area. This was completely unacceptable. A proper breakfast was one of the main reasons I chose this hotel, as I expected to have breakfast comfortably before going out to work each day. The situation seriously disrupted my itinerary and negatively affected my London trip. The temporary reception area was also poorly arranged. A tiny reception desk had been placed beside the construction site, and because of the noise, I could barely hear what the receptionist was saying during check-in. The room itself had additional problems. The bathroom ventilation fan was extremely noisy and could not be switched off. I was told this was “designed like that” because there is no bathroom window, meaning the fan must run 24 hours a day. The suggested solution from staff was simply to close the bathroom door, which is not an acceptable solution. Even the lifts were problematic. The elevator buttons often did not light up when pressed, so guests could not tell whether the lift was functioning or responding. Overall, this was a very disappointing and stressful experience. The hotel should have been transparent about its renovation works, its actual affiliation status, and the lack of proper breakfast facilities before accepting bookings."

"The hotel's location is excellent, very close to the train station, which makes getting around super convenient. The staff's service attitude was really good. Breakfast starts at 6:30 AM, not 6:00 AM as stated online. When I asked a staff member if I could have breakfast a bit earlier, they immediately accommodated my request."