London Hotels with Wi-Fi

I stay there with my friend for a night after we went to see a concert at London O2 Stadium. It was really close and less than 20 mins we are back to the hotel after the concert finished! There are shops and restaurant around too which is so convenience! 😄

Very clean and everything was in order. Felt like an apartment. Would have loved being able to watch telly in bed but apart from not that not being possible it was a very nice stay indeed.

It was a really great stay. Grace and Mihail were very accommodating and the service was excellent. The location of the hotel is recommended as it is very central.

The hotel is very historical and the overall decoration is also very good, but the room does not have any hot water or coffee machine, which is very inconvenient. The porter at the front desk is very friendly, but the gentleman who checked in is very disappointing The hotel is a high-end hotel, the location is very good, the hotel has a famous bar and restaurant The cleaning of the room is also not in place. Either there is no toilet paper, or the bottom mat of the shower is forgotten. All in all, it feels that the management is not good

This hotel is designed for a short and budget stay in London. The only cheaper option is a bed in a shared hostel room. At the same time, the hotel has a great location, in the center, good service (at the reception they gave me an adapter for charging, they were nice and friendly, I was there for only 2 nights, but they still cleaned my room on the second day and changed the towels). The room was old, the walls were thin (the building is old), there was some kind of hookah bar downstairs and on Friday it was noisy half the night, the blinds were old and dirty. At the same time, the bed was clean, the bathroom was very clean, a bath set, water, tea / coffee, a hairdryer were waiting for me in the room. The price and quality are fully consistent 👍🏻

The food was more variety and delicious than I expected. The room was quite comfortable. Hotel service is good. I think it is a very good hotel.

Very convenient location, 5 minutes from Euston Station, well equipped room with tea, coffee, hot chocolate, biscuits, kettle, bottled water, tv, air conditioning, toileties & smart decor throughout!

The hotel is very close to Russell Square, there are many restaurants around, and the transportation is convenient. The hotel does not have air conditioning, and it is necessary to open the window to sleep when it is hot. No elevator, living on the third floor with two big boxes, it took a lot of effort

Be careful of being unknowingly charged with a ‘discussionary charge of tips’ (supposed to be A Conpulsory charge of tips, don’t be fool by the name, it is non-discussionary) AFTER CHECKING OUT of the hotel. I was being charged with a discussionary charge of the tips on the credit card automatically without being informed upfront after I checked out and left the hotel. When I checked out, i was informed at the counter that they were closing their account for previous day and they would help me check out my room and email me the invoice of my stay after they finished closing account. As a result, I innocently left the hotel since I thought a 5-star hotel would not have anything gone wrong. However, I was totally wrong until I saw extra charges on my credit card while not receiving any so called invoice from the hotel at all. I then reached out to Trip.com to request for the invoice that they have promised to send to me and it was then I was informed that the extra charges were from a discussionary charge of tips. I wasn’t happy about the way this was done hence I requested for a refund for this since it clearly stated this is a DISCUSSIONARY fee, not a compulsory fee. However, I was informed that this is a Non-refundable fee and my request was denied. Out of so many hotels I have stayed, it is unbelievable that in a 5-Star hotel, I was forced to pay something that wasn’t even being informed upfront. In addition, with the fee name suggested, it is a discussionary charge of tips NOT a compulsory charge of tips, the hotel has forced the customers to pay it as COMPULSORY CHARGE OF TIPS. In addition, the hotel services were very inefficient and lot of rooms for improve. We ordered for an in-room meal and we were told that it would take about half an hour to deliver. Hence we waited, and until an hour later, there was no update on our meal and we had to make a call again to check for the progress of our meal. It was then we knew there was a delay in the meal. By the time we done with our meal, we made the call again to request for someone to collect the plates, we literally waited for more than an hour and had to call twice before someone came to pick up the plates. This shouldn’t have been the service received in a 5-star hotel and the worst of all, the hotel should have more transparency in their charges and should have informed the customers on the charges upfront before the actual charging. When we signed for the amount paid for the meal, there were no statement on the discussionary charge of tips at all, and we didn’t expect there would be as we were not even informed. It is not that we are unwilling to give the tips and we did give the tips during the stay. However, it made us very uncomfortable that we weren’t informed anything upfront and it was charged to my credit card AFTER we CHECKED OUT of THE HOTEL. It made us feeling very unsafe to provide the credit card to the hotel as they can charge whatever charges they want after checking out the hotel. In addition, it is a discussionary charge, isn’t it should be discussed before I was being charged? If not it should be called a a compulsory charge of tips.