London Hotels with Hot Tub

The Peninsula Hotel has always felt like a second home to us, no matter where in the world we are. It was wonderful to return again this time. On our previous stay, the front desk manager provided exceptional service that left a lasting impression on us. During this visit, we also utilized the concierge's mailing service. They were incredibly professional and patient, resolving our issues promptly. In total, four concierge staff assisted us during check-in and check-out. My daughter was so grateful that she gave each of them a £10 tip—they truly deserved it. The hotel's Chinese restaurant was excellent as well. The staff there were incredibly warm and clearly took pride in their work, creating a delightful atmosphere. I should also mention that the rooms were spotlessly clean. I'd like to share that we've been avid fans of The Peninsula Hotel's afternoon tea since the hotel opened. We've enjoyed countless afternoon teas and breakfasts here over the years. However, I must note that during peak afternoon tea hours, when the restaurant is bustling with guests, the service can be slow. We often find ourselves waiting quite a while for assistance. During breakfast, there have been some issues, too. We've experienced order mix-ups, and on one occasion, the food wasn't fresh. During my most recent breakfast, the fruit bowl I ordered contained moldy blueberries and rotten strawberries. A blonde, fair-skinned staff member noticed the problem but didn't offer an apology. Instead, she simply said they wouldn't charge me for the fruit bowl. I just smiled and didn't press the matter further, but I believe that outstanding service should always be a top priority for The Peninsula. Compared to stays at The Emory and Maybourne Hotel, whose staff showed remarkable warmth and attentiveness, I think there’s room for improvement. Nevertheless, I sincerely hope that The Peninsula continues to thrive and elevate its service to new heights. 首先我想Peninsula Hotel，在全世界都是我们的另外一个家 ，这次再回来觉得很棒，上一次入住的时候酒店的前厅经理负责人为我们提供了非常好的服务，这让我们记忆深刻。我们这次还使用了礼宾部的邮寄服务，他们非常专业非常有耐心，第一时间帮我们解决了问题。在我们入住以及退房时候一共有4位礼宾部酒店同事帮助了我们，我的女儿感到很感激分别给了他们每位10英镑的小费，他们值得收到。酒店中餐厅也没非常好，工作人员非常热情，他们为自己在那里工作感到荣耀，这是非常不错的工作氛围.(酒店中餐厅同事Mr J 很用心查看了我女儿以前入住记录喜好，非常细心，在我们当天用餐没有点甜品的情况下，在我们离开餐厅后，让厨师准备了一份我女儿喜欢的水果送到房间，很用心）值得一提的是客房的卫生也做的非常干净。这里想和你们分享下，我们其实一直都是Peninsula Hotel下午茶的爱好者，从你们酒店开业至今我们在那里享用了很多次下午茶，以及早餐，但是我想她们可能太忙碌了，下午茶时间客人很多，服务人员不足够及时服务，总是要等待很久，早餐时间，有出现过点犯错误，以及视频不新鲜，在最近一次早餐我点了水果碗，蓝莓是发霉的，草莓是腐烂的，一位金发白皮肤漂亮Ms，在发现问题后，她没有表达歉意，只是说我们不收这个水果碗的费用。我只是微笑没有再说其他的，我想对于Peninsula来说好的服务是最值得关心和在意的问题。相比入住The Emory，Maybourne Hotel ，她们全体工作人员的热情和关怀，真的很值得认可。希望Peninsula 越来越好 。

Very good. The experience of staying here is very good in every aspect. I am very satisfied. I like it very much.

The room facilities are indeed high-end and exquisite, and the bed is very comfortable The location is also very good. It is the most satisfactory one among the three hotels we stayed in (The Shard, Bulgari, and Mandarin). However, the service feels not as warm and sincere as Wenhua

pleasant. The price was affordable, especially with the perks offered through the app, which made it great value for money. The hotel was clean, the staff were friendly and accommodating, and the food options were good. We also appreciated the availability of locker storage, which made things convenient. However, one downside was the ongoing maintenance work during our stay. It caused some disruption, and unfortunately, we had to take quite a long detour just to reach our room. It wasn’t a dealbreaker, but it did take away from the overall convenience. Would still recommend for the price, perks, and service — just worth checking ahead if maintenance is ongoing.

Its a very good traveling hotel. The room small but its okay for us. Because the area is very good and safety’s. U can enjoy to walk everywhere u like. Nice experience g

Hotel is very conveniently located between King Cross and Euston Station. Staffs are very friendly and helpful! But the room is abit dated. The bed is joined together with 2 single. And so my husband side of bed was rather ok (firm enough), while mine was so soft that I feel sunken in 😅 The shampoo/soap dispenser was not properly screw in too. We got to fix it abit before we can finally pump some soap out.

Very accommodating needed a later check out. They arranged this without any hassle. Restand bar top class.

Lcation is ok, about 10mins walk to the nearest Farrington underground station. Convenient store is just across the road from the hotel, which is very helpful should you need some last minute stuff. Frontdesk staff was very helpful. However, when trying to call from your room phone, usually takes a few attempts before someone answer the call. As my booking is for 2 adults and 1 child, each day the room service will only replace 2 bath towels, even after few attempts informing we need 3 towels. Each day the room service is just to tidy up the room, some trash were left in the room, bottled water will not be replaced if your current bottle still have water in there. For future London trip, will definitely look for other alternatives.