4-Star Hotels in North Sumatra, Indonesia

Clean room but tired. Bathroom might benefit from better cleaning. Nice bed and cold air con. Minibar and snack are not refilled so may wish to take photo when you get in to avoid potential issues. Hotel very popular with families and conference, so expect very crowded lifts (hence delay) and noise in the corridor. Hint of smoke which might have permeated from ducting from other floor(s) at one juncture but not problematic.

So lovely! I stayed in a king junior suite which was great value for money. My room was spotless, it was such a treat to use the free toiletries, wear the robe and slippers, use the coffee machine and variety of coffees, sleep in the huge comfy bed and watch my Netflix. The restaurant has huge windows perfect for watching the sunset and the variety and quality of food was brilliant. I also loved the pool with fresh towels on the sun beds and waterfall feature. The best thing about it though was the lovely staff who couldn’t be more helpful. Only downside is it’s such a busy location, I didn’t venture out much I preferred the peace of the hotel. It’s not far from the airport though and the receptionist booked my taxi for me. I am definitely staying here next time I visit :)

It’s a decent place with comfy beds and cooling air conditioning. But the problem is that the blower wasn’t mounted properly and is shaking like a sugar cane juice machine. Other than that no issue with the room. There is a welcome drink, to claim it you should go to a lounge on the second floor. When you get there they present you a menu and ask you to select a drink, only after you order the drink off their menu do they actually bring the welcome drink telling you that the drink you ordered is also on its way. I honestly believe it’s a gimmick or a scam. Very disappointed.

I used to stay in this hotel chain but eslewhere in Indonesia. The room decor is the same since many years back, already dated. In terms of room amenity supply it doesn’t fit for 5-star rating anymore. One thing I really like is the staff attentiveness and enthusiasm. Breafast is sumptuous.

Pleasant Stay with Great Location, But Room Needs Some Improvements The hotel is in a strategic location — very easy to access shopping malls and local attractions such as Jalan Semarang (great street food!), the train station to Kualanamu Airport. The lobby is cozy, and the front desk staff are welcoming and fluent in English, which made the check-in process smooth and comfortable. Breakfast was enjoyable, with a variety of local dishes such as lontong sayur, porridge, local snacks, toast, and a limited salad bar. There’s also a coffee machine available. I really appreciated the beautiful hotel corridors — has different wallpaper colors and soft carpets, which create a pleasant and inviting atmosphere. However, the room itself could use some upgrades. The furniture, especially the wardrobe, felt damp and outdated. The mattress was saggy and uncomfortable, and the standing shower flooded easily during use. It would also be helpful to have a proper dressing table or at least a magnifying mirror in the bathroom. The lighting in the room was too dim for makeup or grooming. Overall, it’s a convenient and welcoming place to stay, but a few updates in the rooms would greatly enhance the experience.

Nearby no minimart… no swimming pool.. the building only have 1 lift… the standard dropped dramatically… Next the house keeping even try to enter our room even though we told them when the room need housekeeping will update them. We heard commotion outside and informed the front desk … after half hour still nobody come to look into it… what happened there are some killer out there… ? Stay at your own risk…

We do staycation here for celebrating Our WEDDING ANNIVERSARY.. Check in and check out ontime. Facilities are Good. Breakfast food really great and yummy. The personil are also nice services. Thanks a lot. Just a litte noted for miss welcoming cake. Nope.

Here’s a well-structured, balanced, and professional 5-star review for **Emerald Hotel**: --- **★★★★★ Exceptional Stay – Highly Recommend!** My recent stay at **Emerald Hotel** was absolutely fantastic! From the moment I arrived, I was impressed by the **warm hospitality, elegant ambiance, and attention to detail**. Here’s a breakdown of my experience: ### **📍 Location** Perfectly situated in a **convenient yet peaceful area**, close to major attractions and public transport. Whether traveling for business or leisure, the location made everything easily accessible. ### **🛏️ Room & Cleanliness** The **room was spacious, modern, and immaculately clean**, with a comfortable bed and high-quality linens. The housekeeping team did an excellent job maintaining freshness daily. Loved the **stylish decor and city views**! ### **👨💼 Staff & Service** The **staff went above and beyond** to ensure a pleasant stay. From the friendly front desk team to the prompt room service, everyone was professional and accommodating. Special thanks to [Name, if any] for their outstanding assistance! ### **🍽️ Dining & Amenities** The **breakfast buffet was delicious**, with a great variety of options. The on-site restaurant also served excellent meals. Other amenities like the **fitness center, pool, and free high-speed Wi-Fi** added great value. ### **💸 Value for Money** While not the cheapest option, the **quality of service, comfort, and facilities** made it worth every penny. No hidden charges—just a seamless, luxurious experience. ### **✅ Final Verdict** I would **definitely stay here again** and recommend Emerald Hotel to anyone looking for a **refined, hassle-free, and memorable stay**. Perfect for couples, business travelers, and families alike! **Thank you, Emerald Hotel—you made my trip exceptional!** --- This review highlights key strengths while keeping it genuine and engaging. Let me know if you'd like any adjustments (e.g., more focus on business amenities, family-friendliness, etc.)! 😊

So, me and my husband went to medan recently and decided to stay in this hotel for 2 days. I would say that it ws NOT a pleasant stay. There ws this musty smell at the corridor and in the room. The building is not being maintained well, we can say. There ws cricket in the room .*scared the **** of me*. Even from the start, the air cond ws nt cold enough and there ws so weird noise if we decrease the temperature, bt we wr told that its already at its maximum coldness and the noise will goes off in a while. Hahaha. As expected, the air cond ws nt functioning in the middle of the night. Hmmmm... we decided to shift to another hotel the next day. So, please maintain your hotel, guys. 🙏 🙏 🙏

Good hotel and breakfast is great but photos are confusing because deluxe room is really poor and photos on app belong to better room. Thats why, later I talked with reception and upgraded my room with some extra payment. I recommend you better room.