Pet Friendly Hotels in Hainan, China

The room facilities were decent, I quite liked them. It's very close to the airport and the outlets, which is convenient. However, there's not much to browse at the outlets. The service was terrible!!! I stayed here for the convenience of catching a flight. I was supposed to be able to check-in and check my luggage directly at the hotel. I even specifically asked about this when I checked in, but the staff couldn't give me clear information. They didn't tell me that you have to check in from the hotel three hours in advance!!!!! As a result, I couldn't check in at the hotel and still had to go to the airport. And the staff had absolutely no attitude about it, it was truly frustrating.

A warm and healing stay, definitely five stars! My stay at the Yalong Bay Marriott Hotel truly brought me so many pleasant surprises and touching moments. First and foremost, I have to give a special shout-out to the hotel's thoughtful service. As I'm still breastfeeding and needed to store breast milk, I had inquired beforehand if the hotel could freeze it for me. I was a bit worried it might be inconvenient, but to my surprise, the hotel staff proactively offered their help. Each time, a staff member would come to my room to collect it. Because I was concerned about the milk storage conditions, every evening I would check to see if the previous milk was properly frozen. The staff never complained, and even late at night, they would bring it for me to inspect. Not only did they properly store the breast milk, but they also eased the anxiety of a breastfeeding mother. This truly touched me and put me at ease. Such personalized service deserves a huge thumbs up! Additionally, I participated in the hotel's sound healing class. I originally just wanted to try it out, but I unexpectedly gained so much from it. Throughout the entire process, my body and mind experienced deep relaxation. That feeling of being 'massaged' by sound is truly hard to describe in words. Afterward, I felt much lighter and more refreshed. I highly recommend it to anyone looking to relax and unwind! The hotel's overall environment, rooms, and dining were also excellent, and the Yalong Bay sea view goes without saying. Next time I come to Sanya, I will definitely choose to stay here again!

Hotel has connecting family rooms available for booking. Hotel does not restrict smoking in non-smoking rooms. The rooms at level 8,9,10 had guests smoking in their rooms that affected ours via the aircon vents. Level 7 where laundry room is located, is also the same level for hotel members’ mahjong room = smoking rooms. 4 washer and 4 dryers + iron + board. Level 6 is the restaurant where breakfast is served. Typical Chinese cuisine breakfast. There is no gym room at this property. Location is alright though eatery is a distance away. Walking distance of 10mins to reach Waika International Hotel area where minimarts, fruits and restaurants can be found.

After our trip to Shimei Bay, we arrived at the hotel with my entire family, including young children and elderly parents, along with several large suitcases. We were understandably quite tired from the journey. Upon arrival, it was clear that the hotel had a significant shortage of staff both inside and outside the lobby – a stark contrast to Shimei Bay, where service personnel were readily available everywhere. Although there weren't many guests checking in at the time, and the scene wasn't particularly busy, given our large group and numerous bags, I had to proactively request a luggage cart to make things easier. For a resort hotel that prides itself on the guest experience, the initial service response would be much better if it were more proactive and if staffing levels were more adequate. Regarding the room, the promotional pictures I saw when booking showed a sea-facing view with a visible beach. However, the actual view from our room was quite different from what we expected. While we could see the sea in the distance, our primary view was of the hotel's pool area, and the beach wasn't visible at all. The visual impression didn't match the promotional images. During the Chinese New Year period, the hotel organized various activities, some free and some with a charge, which is understandable. However, it was quite surprising to find that even digging for sand crabs on the public beach area required an additional fee. Compared to the hotel we stayed at previously in Shimei Bay, the activity planning here was indeed a bit lackluster. On the bright side, the breakfast was excellent. There was a rich variety of options, especially the Pandan Tofu Pudding, Pandan Pancakes, and various Hainan noodles. These were not only distinctive but also delicious, adding a wonderful culinary delight to our mornings. What truly impressed us was the mature food scene around the hotel. From Coconut Chicken, Wenchang Chicken, Ding'an Jumping Beef (which can be hotpot or BBQ), Baoluo Noodles, Hainan Noodles, to all sorts of desserts and snacks – the choices were incredibly diverse. This added a lot of local flavor and memorable gastronomic experiences to our trip. The hotel's beach area itself was quite good. The sea breeze, sand quality, and the overall experience were very relaxing and comfortable.

My stay was initially quite pleasant. The front-line staff were consistently warm, attentive, and thoughtful throughout. When a small issue arose with our travel photos, the hotel promptly communicated and resolved it, which I appreciated. I thought I was going to have a wonderful experience, but it was completely ruined by one utterly unprofessional staff member, plummeting my satisfaction! While riding the shuttle bus, we politely asked the shuttle driver about the hotel's attractions and photo spots. The driver was halfway through explaining when another person nearby suddenly interjected and answered for him! Her attitude was extremely rude, cold, and dismissive. She was sarcastic the entire time, even accusing us of not speaking clearly. We were just asking basic, straightforward questions about attractions, and I truly don't understand how we could have possibly expressed ourselves more 'clearly'. When we politely asked about photo spots, she flat-out said there weren't any, and was incredibly impatient. Yet, later we saw clear signs for photo spots all over the hotel. We got zero useful information, only a belly full of frustration and anger! Afterward, the hotel told us this person was a 'secondary employee' and wasn't on duty, which is why she wasn't wearing an ID badge. I completely reject this flimsy explanation! Why was she wearing a uniform, riding a guest shuttle, and casually interjecting to address guests if she wasn't on duty? It's one thing to be unfamiliar with hotel operations and lack service awareness, but she didn't even have basic human decency. She seemed to be working with a chip on her shoulder, acting condescendingly, as if we, the guests, were accommodating her bad mood! In stark contrast, all the other shuttle drivers were kind, friendly, patient, and enthusiastic, creating an incredibly jarring difference! The hotel's reputation, carefully built by its front-line staff, was completely destroyed by this 'secondary employee' who showed no rules, no professionalism, and no respect. The hotel merely offered a casual explanation of her identity without any indication of intending to improve. Such tolerance for employee misconduct is truly disheartening. I will never recommend this hotel, nor will I ever stay here again!

While the hotel exterior didn’t quite match the photos on the booking platform, our actual stay was very pleasant. The highlight was the exceptional customer service. We had an issue with cigarette smoke drifting into our room, but the lady duty manager went above and beyond to move us to a room of our choosing. The location is excellent - surrounded by cafes, bakeries, and restaurants - and perfect for anyone wanting an authentic local experience. A heads-up for international travellers: breakfast is strictly Chinese cuisine with no Western options (coffee, tea, or bread). Would be good if hotel can improve smoke control, particularly in the elevators and lobby area. Overall, a recommended stay for service and convenience!

I just can't help but rave about the Grand Hyatt Sanya Haitang Bay! First off, the ambiance – you feel the grandeur the moment you step in. Both the lounge and the gardens exude a high-end feel; every shot you take looks like it belongs in a magazine. The design is incredibly thoughtful, for instance, the bedside switches are conveniently placed, and the lighting is smartly sectioned so you're not blinded if you get up at night. My absolute favorite part was the large balcony. Lying on the long sofa out there, enjoying the sea breeze with some tea and fruit – it was just bliss! The suite itself was spacious and beautiful, with clearly defined living and sleeping areas, making it feel incredibly open and bright. The bathtub and hot water were perfect; a hot bath and a show at night just melted away all the day's fatigue. The bedding was super comfortable – soft yet supportive – I just hit the pillow and slept soundly until morning. The AC temperature was just right, making for a very pleasant stay. An unexpected bonus was having a kitchen, which made it easy to whip up a simple seafood meal. And I have to praise the pool – the water was so clear you could see the tiles at the bottom. Staff were constantly maintaining it every day, so swimming felt completely safe. The breakfast was abundant and incredibly delicious, especially the noodles, which were thin and crispy – so good. Oh, and for parents with furry friends, listen up! The hotel has a dedicated, large, and clean grassy area for pets to play. It’s incredibly thoughtful! All in all, this experience was absolutely worth it. I'll definitely be staying here again next time I'm in Sanya!

I was thoroughly impressed by the service at this hotel! From helping with luggage to check-in, everyone greeted us with a smile. I was traveling with my child, and the front desk immediately provided a toiletries kit, which my child loved. Our butler, Nita, was incredibly helpful, answering all our questions and even assisting with booking a travel photoshoot. In the evening, she prepared a bedtime dessert for my child – the papaya and white fungus soup was delicious! Before we checked out, Nita also arranged a late check-out for us, telling us not to rush, which was incredibly thoughtful. I definitely have to commend the hotel's service! 👍🏻

✨ **Unbeatable Oceanfront Views – Wake Up to the Sea!** The ocean-view balcony in our room was absolutely stunning! The moment you opened the door, you were greeted by the entire expanse of the azure Dadonghai. The distant mountains, the nearby beach, and the swimming pool were all visible. We spent the day watching the sparkling sea and the evenings chasing orange sunsets. Every photo we took felt like a postcard! The room's decor was also incredibly thoughtful – the hotel folded towels into adorable little elephants and sprinkled rose petals, adding a delightful touch. The bedding was soft and comfortable, and falling asleep to the sound of the waves was incredibly therapeutic! **Super Family-Friendly – Effortless Fun for Kids, Relaxing for Parents!** The family facilities were fantastic. The dedicated children's art studio was a wonderful surprise – the walls were covered with kids' creative artworks, and there were all sorts of craft materials and plaster painting available. Our child was instantly captivated and happily created for an entire afternoon, finally giving this mom a much-needed break! The hotel's IP mascots also came out to interact and take photos with the kids, who were thrilled throughout! The lawn in the complex was also superb, with sculptures of giraffes and flamingos, as well as lounge chairs and sunshades. Taking the kids out on the lawn to enjoy the breeze and sunshine was so relaxing and comfortable. 🏋️ **Comprehensive Amenities – Adults Can Enjoy a Relaxing Getaway Too!** No need to worry about getting bored at the hotel! The gym had a full range of equipment and was clean and bright, so you could keep up with your fitness routine even on vacation. The view from the buffet restaurant's scenic terrace was incredible – we enjoyed the sea breeze while overlooking the city and the ocean. In the evening, it was perfect for a stroll and a drink, romantic and pleasant. 👩💼 **Impeccable Service – A Truly Elevated Experience!** From check-in to check-out, we received thoughtful care every step of the way. The front desk staff were efficient and welcoming during check-in, and housekeeping was prompt and thorough daily. They even decorated the room differently for holidays, showcasing their attention to detail. The hotel's dining options were also diverse, with everything from seafood buffets to specialty restaurants, catering to different tastes. You don't even have to leave the hotel to enjoy authentic local cuisine. This hotel is perfect for both couples and families with children. You can relax by the sea and keep the kids entertained effortlessly. The amenities, service, and views are all top-notch. It's definitely on my must-stay list for Sanya! I sincerely recommend it to anyone visiting Sanya – you'll fall in love after one stay.