Very good experience staying at Citadines, nice environment. But there is an issue where the firing alarm since happen frequently, and the smoke ventilator will be running with very loud noise, which affect my sleep although actually there is no smoke present.
We loved this house very much! Rarely find this kind of BNB actually especially during last minute booking.
It was a great option especially for family with kids.
What we loved about this house:
1) Great setup of bedrooms with playground and variety of toys.
2) Got 4 queen beds and comfortable pillows. Cozy bedrooms.
3) Equipped with electrical items (hairdryer, iron + iron board, microwave, kettle, fridge, cooking pans, plates, utensils, etc.)
4) Huge tv projector and cozy sofa.
5) Bathrooms with toothbrush sets, tissues.
6) Very nice view especially at night.
7) Convenient parking, very helpful and attentive staff & security.
8) Easy check in and early check out.
9) Housekeeping is available upon request.
10) Food servings option is also available.
Some improvement suggestions:
1) Bathroom needs to be thoroughly cleaned (toilet bowl, corner of the wall).
2) Limited lifts per floor. Only 3 lifts for 41 floors. But still manageable to get lift on time.
3) May be better if can install wall fan in the bedrooms (to dry out the damp floor).
4) Also, much better if the unit has a washing machine option.
Overall, we were very happy with the stay. Once in a lifetime for having great BNB like this. Very recommended!
Great stay & peaceful environment. Thks Ardour Lodge if gt a chance will return back stay again.
Nice room with external private bathtub & landscape pool.
Self check in. Instructions and key box code were sent by email. No issues.
Room was basic but clean. Stairs to loft bed have no railing so your balance has to be okay.
What I liked: it’s very near the beach (but be careful going down the steep steps with a rusting and questionable guardrail). And it’s also a minute’s walk from the nearby food place with many affordable options for dinner. Not far from the bus stop. Penang’s bus services are not bad.
What I didn’t like: the positions of the room lighting are poor, including the bathroom where the opaque shower curtain blocks the bathroom light, and the loft where the bare bulb is right above your head and glows even when off. I unscrewed the bulb in order to stop that. Also, not many breakfast options nearby.
Music from a nearby nightspot could be heard along with some firecracker type noises some nights, but these died down by about 10pm so not a problem for me.
In all, I would rate this place a solid 4/5 and I wouldn’t mind staying here again.
Ascott Gurney Penang is a fantastic place to stay. The rooms are clean and very comfortable, the staff are friendly, and the facilities are well-maintained. The breakfast is good and the location is super convenient — near malls, restaurants, and the seafront. Really enjoyed my stay and would definitely come back!
The location is perfect! There’s a local food court and several eateries just a short walk away, which makes it super convenient to grab a meal anytime. From hearty local dishes to quick snacks, everything was easily accessible without needing to travel far.
The room was clean and spacious, and I was pleasantly surprised to find a small living area included—it added an extra touch of comfort and space to relax after a long day.
Minor downside: The hotel is located near a busy junction, so do expect traffic jams during peak hours if you’re driving.
Overall, I had a great experience. The hotel was comfortable, well-maintained, and in a very convenient spot. Would definitely recommend to travelers looking for comfort and easy access to food options.
This was always the only hotel I chose to stay in Penang. But this time stay was a bit disappointed with the overall staff service level. Not sure if it’s a new batch of staff. But when we entered our room, toilet amenities were empty and I called to request. But when staff came up, entered our room and looked. And again asked what we need. We explained once again and he left and return by giving us 1 set.
But we booked a twin share room. Are u not suppose to give 2 sets?😅
At night when we return, after housekeeping which they should replace but did not give us toilet roll, toilet mat and etc.
So, really disappointed this time as compare to previous few times stay.
Room: can hear noise from neighbour room & toilet lighting is quite dim.
Reception: encountered at least 5 different receptionist, majority are friendly, except the 1 chinese short hair lady who was so impatient when we enquired the hotel parking rate.
Location: is in the heart of Georgetown, near to Gama supermarket, Sunday Hin bus depot market & other famous eateries.
Parking: hard to get a public parking space , in that case, have to pay & park at the hotel car park, RM 7/ day. Should have been FREE for hotel guest. 🥲
Self drive, easy to locate the apartment. Safe as there a friendly and efficient security not only safe guard the entrance of property but he also taking care of checking-in and out and also assist to manage any simple enquires. Nearby have 7-11 and seafood restaurant. Nearby malls too. Downside of the property is noisy, night time can hear shouting and screaming kids, inide unit need some refurbish. Love the view from the balcony, can see Penang bridge and beautiful sunrise. Afterall, for the price we paid, we should not ask for much, it is still a money for value stay.
Although the photos and reality were different, the window-less rooms were still adequate for comfortable staying. We stayed for 3 nights in a level 4 deluxe double room and level 3 double room, all ensuite with bathrooms. Due to the lack of exhaust fans and windows, the internal bathrooms can cause dampness and a smell but that was ok for us. A pet friendly Guesthouse (many of our neighbours had dogs but they were very quiet and well managed). Now managed by 3 service staffs who do everything. A retro but working games machine at the ground floor was a delight for my kids. Free laundry & dryer and a simple fitness corner are useful amenities. The highlight is actually the location of this guesthouse - within walking distance, there are numerous dim sum outlets, night time street foods, noodles shop, bakery and a sports bar just across the road. Will stay again, anytime, for my next visit.
Very Good
62 reviews
8.0/10
Price from
€21
per night
Check availability
See All Pet Friendly Hotels in Penang
Recent Reviews for Penang Hotels
See all
8.1/10
Very Good
YYann YongSelf drive, easy to locate the apartment. Safe as there a friendly and efficient security not only safe guard the entrance of property but he also taking care of checking-in and out and also assist to manage any simple enquires. Nearby have 7-11 and seafood restaurant. Nearby malls too. Downside of the property is noisy, night time can hear shouting and screaming kids, inide unit need some refurbish. Love the view from the balcony, can see Penang bridge and beautiful sunrise. Afterall, for the price we paid, we should not ask for much, it is still a money for value stay.
GGuest UserAlthough the photos and reality were different, the window-less rooms were still adequate for comfortable staying. We stayed for 3 nights in a level 4 deluxe double room and level 3 double room, all ensuite with bathrooms. Due to the lack of exhaust fans and windows, the internal bathrooms can cause dampness and a smell but that was ok for us. A pet friendly Guesthouse (many of our neighbours had dogs but they were very quiet and well managed). Now managed by 3 service staffs who do everything. A retro but working games machine at the ground floor was a delight for my kids. Free laundry & dryer and a simple fitness corner are useful amenities. The highlight is actually the location of this guesthouse - within walking distance, there are numerous dim sum outlets, night time street foods, noodles shop, bakery and a sports bar just across the road. Will stay again, anytime, for my next visit.
To book a hotel on Trip.com, simply enter your destination, travel dates, and the number of guests on the page. Then, browse through the available hotels and select the one you want to book. Follow the prompts to enter your payment information and complete the booking.
How do I get hotel deals on Trip.com?
There are several ways to find affordable hotels on Trip.com. You can narrow down your search results by filtering hotels according to your preferred price range, or you can sort the results by price to view the cheapest options first.
Where can I find hotel deals on Trip.com?
Trip.com offers a wide variety of hotel deals and promotions that are available throughout the year. You can easily find these special offers on our deals page. What's more, if you are a member of our loyalty program, you can sign in to your account and discover exclusive discounted rates at hotel list pages.
How can I get lower prices for hotels?
Sometimes booking hotels midweek is cheaper, but it also depends on the season.
How many hotels are listed on Trip.com?
You can find over 1.5 million hotels in more than 230 countries or regions on Trip.com. Haven't decided which hotel to book? Browse our site to get ideas!
Can I cancel or change my hotel bookings on Trip.com?
It depends on the hotel policy and date of cancellation. Please check the policy section of the related hotel pages. To cancel or change your bookings, sign in to your Trip.com account, go to "My Bookings", and follow the instructions.
How do I contact Trip.com customer support?
You can contact Trip.com's 24/7 customer support by visiting the Help Center on Trip.com and submitting a request. You can also contact us by phone or service chat, depending on your location.