Staff are super nice, I ordered 3 bottles of water they brought me 6, requested for another “duck” gift as the original one in the room was little damaged…they all brought these things to the room using a tray to serve. And a birthday cake to delight us…
The room is spacious if you usually stayed in basic room type of other hotel, I think it can accommodate 1 or 1.5 more king size bed
Credits to staff during checkin, room service, even the staff at lift saying goodbye when checkout
As a solo traveller, I am satisfied with the courteous and attentive service provided by members of the staff in Four Seasons. They assisted me and gave me practical suggestions cordially. They asked for my comments and followed without delay. They gave me feed back as soon as possible.
The various international cuisines provided in the morning breakfast were unique and attractive. I was exhilarated to see the Teppanyaki ice cream 😍! I ordered one with my own choice of toppings, yum!
If you have a sweet tooth, you will be gratified to see various desserts provided.
Moreover, a waiter from time to time came to our tables and surprised dinners with limited unique, skillfully crafted dim sums.
As a female traveller, the hygiene in the toilet in my room is a vital concern. I was satisfied to find the second roll of toilet paper covered with a decent cover so that it would not be contaminated in exposure to the toilet.
Apart from the towels placed outside the bathroom/ bath tub, it was thoughtful that towels were placed beside the beds. It will be more comfortable n healthy to dry feet thoroughly before going to bed.
Surely, the view, the decorations, the seasonal flower arrangements and the facilities in this renowned prestigious hotel were impeccable as I expected.
Great service, the staffs were super friendly and Helpful. Thank you for the surprise arrangement for our 12th anniversary. The location was convenient as linked to Macao LRT. Thanks again for giving us a wonderful memories
I recently had the pleasure of staying at the Mandarin Oriental Hotel in Macau, and I must say, it was an exceptional experience from start to finish.
First and foremost, the staff truly made our stay memorable. Michelle, in particular, was outstanding. Her attentiveness and genuine care for our needs enhanced our experience significantly. She went above and beyond to ensure we felt welcomed and comfortable throughout our visit.
One of the lovely surprises during our stay was the thoughtful thank-you card and a little gift for my bambino. It was such a heartwarming gesture that made us feel special and appreciated, adding a personal touch that we will always remember.
We also indulged in the afternoon tea service in our room, which was set up beautifully. The atmosphere was both nice and romantic, creating the perfect backdrop for our tea time. The staff who organized this were incredibly thoughtful, ensuring that every detail was just right.
The room itself was a haven of comfort. It was not only beautifully appointed, but the view was absolutely breathtaking. Waking up to such stunning scenery in the morning was a highlight of our stay.
Lastly, the hotel's location is incredibly convenient. It is within walking distance of local restaurants and parks, making it easy for us to explore the area and find fun activities for our child to enjoy.
However, the only downside I noticed was that some of the cutlery, specifically the knives and forks, seemed a bit old and worn out. While the overall dining experience was delightful, a refresh of these items could elevate the dining experience even further.
Overall, my stay at the Mandarin Oriental Hotel Macau was nothing short of fantastic. I highly recommend this hotel to anyone looking for a luxurious and memorable experience. Thank you, Mandarin Oriental, for an unforgettable vacation!
Huge rooms with huge beds. Everything is available upon calling room service. They r generous with their bottled water and will bring cables and pillows when requested. The hotel had a Qube kids club where my kids had a lot of fun. Convenient with free shuttle services. Wish the hotel pillows weren’t so soft, technically no neck support for sleep at all. We enjoyed team labs super nature in the Venetian hotel.
Parisian hotel is really first in class. Cleanliness, maintainance and services were the best. We also get to see performers on stilts during checking in which adds to the wonderful experience during our stay.
I’ve visited the Grand Lisboa Palace twice now and there’s parts I love and hate.
What I love is the general vibe of the hotel, its elegance and style. Every hallway makes you feel in awe and the casino is great fun!
What I hated this time is that there were no casual bars or restaurants available or open. The only place we could find open was the food hall. Unfortunately, something we ate there gave us a very upset stomach. Furthermore, when I wanted to find something to drink (e.g. cocktail), we looked around and we could only find 1 bar on the 3rd floor. But by the time we got there, they were closing earlier than usual expected. We were then told to go to the casino’s bar ‘Bar Carat’ but it didn’t feel or look like a bar at all.
I really hope that the Grand Lisboa take more pride in their food and drink options in the future, because I do really like coming here.
Highly recommended
The room is big, bright, beautiful and clean.
The mini bar had lots of variety of drinks.
The dressing gown was so soft and comfy, sleeper were comfy too.
Definitely will come back to stay again .
Clean, comfy hotel with friendly staff. There is Lafayette below the hotel with some restaurants, movie theatre and a supermarket in the basement.
No chance to use the facilities so cannot comment on that.
The room was nice with a nice view. Although I did not take pictures of my room, the photos you see on the website does match what you get. I would stay there again.
Pros,
- Stunning view with cleaned windows - unlike others without proper maintenance.
- Functional AC & temperature control
- Clean bed/washroom with sufficient toiletries
- 5 restaurants with different types of cuisine
- Gym & outdoor pool
Cons,
- Bit far and no shuttle from HZMB Macao Port. Not much to walk/visit around the hotel area.
- cockroaches(alike)/insect was found on the bottom of the pool, though lifeguard took immediate action, still a big minus
- we arrived earlier than we expect and understood the check-in time not available till 15:00 but the receptionist kept repeating the check-in time without other solutions nor asking us to take a seat/wait/whatever.
It sounds like, not my problem that you arrive earlier, and bothering him to check out other customers which they had no customers to checkout at that moment.
Overall,
Reasonable price, stunning view and well equipped gym. We had a wonderful stay last year but not this time with such reply from the beginning of the stay and poor pool hygiene.
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Outstanding
SS.T.T.Highly recommended
The room is big, bright, beautiful and clean.
The mini bar had lots of variety of drinks.
The dressing gown was so soft and comfy, sleeper were comfy too.
Definitely will come back to stay again .
WWILONThis hotel is located at a very convenient location.
But overall experience is just average because of the following main reasons:
1) check-in: the check-in area is crowded, no queue-up line for check-in/out customers and the whole area just looks chaos.
When i tried to seek help, one of the staff directed me to a vacant line and when we came in front of the check-in counter, the staff was writing some sort of notes at a post card or something and didn’t greet us or even gave proper response to us. She looked at us for 1 second and carried on her writing task. We have no clue but just stood up there in front of the check-in counter and wait for the staff to acknowledge us. It was until I slightly raised my voice at her telling her I was waiting for her to finish the writing and help us to check-in, she notified I was a little bit angry and dropped her pen and took care of us!!! Shame that this famous hotel has this kind of training for staff!!!
2) Swimming pool: the swimming pool (at Bond Tower 2) is good and the staff were all very helpful. But what I suggest for the management is to include some sort of bar/snack facilities (like a small bar or something) at the pool side. It would be a nice and marvellous and chilled experience to have some cocktails or cold drinks sitting at such beautiful pool benches and sitting areas.
3) Hotel Bar: I was told that the Bard Bar was chosen to be one of the top 50 Asian bar and I have had the experience to go for a glass of cocktails with my wife after dinner. We are astonished by the “atmosphere” and “vibe” there…….. To be honest, the bar was beautifully decorated and the staff were all good and helpful. I don’t know if there was any propaganda or marketing or promotion issues, we arrived at the bar at around 9:30pm and left at around 11:30pm, we were the only customers there for the night!!! I think the management should do something on the promotion/propaganda as the place is such a nice place for hotel guests. Nice place, nice staff!!!
4) Check-out: we all understand that the normal check-out time was 12pm, however, I think it will be a definitely “turn-off” when you received a call from staff politely asking if I need an extension of stay (actually a relatively “polite” phrase for “sir, times up, you have to leave now…”) at 12:15pm!!!
We had lots of experience over premium / luxury hotels and we both consider that 30 mins grace period is a “norm” and relatively appropriate period for customers to understand they are running over-time…… Frankly speaking, no offence as they did nothing wrong but we both suggest 30 mins a relatively better time period.
Having expressed the above negative comments, we both want to shout out some good points of Londoner hotel. We were offered an upgrade promotion to Charles Suite at a rate of MOP500.
And I must tell everybody that the cleanliness and tidiness of the room is superb, one of the best we’ve experienced.
Thank you
GGuest UserParisian hotel is really first in class. Cleanliness, maintainance and services were the best. We also get to see performers on stilts during checking in which adds to the wonderful experience during our stay.
GGuest UserPros,
- Stunning view with cleaned windows - unlike others without proper maintenance.
- Functional AC & temperature control
- Clean bed/washroom with sufficient toiletries
- 5 restaurants with different types of cuisine
- Gym & outdoor pool
Cons,
- Bit far and no shuttle from HZMB Macao Port. Not much to walk/visit around the hotel area.
- cockroaches(alike)/insect was found on the bottom of the pool, though lifeguard took immediate action, still a big minus
- we arrived earlier than we expect and understood the check-in time not available till 15:00 but the receptionist kept repeating the check-in time without other solutions nor asking us to take a seat/wait/whatever.
It sounds like, not my problem that you arrive earlier, and bothering him to check out other customers which they had no customers to checkout at that moment.
Overall,
Reasonable price, stunning view and well equipped gym. We had a wonderful stay last year but not this time with such reply from the beginning of the stay and poor pool hygiene.
RRBMNTZAbsolutely a top notch hotel. The rooms are very comfortable and complete. Huge bathroom, including a Japanese toilet. Shower has standard shower head and rain head. The matras on the king size bed is comfortable and firm. Fresh water, coffee and tea are free, the mini bar has more options to fulfill your needs. The breakfast has a wide variety of options: all of the world’s kitchens are present. Fresh and delicious. Enough restaurants around, huge water park, cinema, spa and shops. Enough facilities to also give your children a good time.
TTravelwithmandyClean, comfy hotel with friendly staff. There is Lafayette below the hotel with some restaurants, movie theatre and a supermarket in the basement.
No chance to use the facilities so cannot comment on that.
The room was nice with a nice view. Although I did not take pictures of my room, the photos you see on the website does match what you get. I would stay there again.
AAnonymous UserHuge rooms with huge beds. Everything is available upon calling room service. They r generous with their bottled water and will bring cables and pillows when requested. The hotel had a Qube kids club where my kids had a lot of fun. Convenient with free shuttle services. Wish the hotel pillows weren’t so soft, technically no neck support for sleep at all. We enjoyed team labs super nature in the Venetian hotel.
GGuest UserThis is my birthday trip to Macau with my wife, we struggled to choose which hotel to stay around this area, in the end we decided to stay here and found out it was totally worth it! By stepping in the hotel Mr Patrick directly helped us by taking our luggage and took us to the reception, Ms Carol who helped us check in was super nice and professional, Ms Jacey walked us to our hotel room and did a nice tour, then we met Delfin and Nelson amazing house keeping team! The birthday decoration was surprising and the amenities was really good. Hotel Nuwa will always be my first choice and highly recommend to my friends and families! Special thanks to all the staff!
Also the location is super convenient.
BbeebiezI had a not so good experience staying at this hotel. I arrived around 3:15pm and the room was still not ready. Front desk staff told us that we still need to wait another 45 minutes or so, and offered us free welcome drinks at the lounge beside, well that’s the least they could do when check-in time was supposed to be at 3:00pm. I requested higher floors and they only gave me a room on the 17th floor, and there are like 30+ floors. They told me that’s the only room available, I’m disappointed in that as I have booked my room a few days ago and waited so long at checkin.
I requested a non-smoking room, but when I entered the room there was a pungent smell of cigarette smoking. I immediately contact front desk and requested a room change but they refused and told me that’s the only room they have available (would that be possible in such a big hotel?). The hotel just brought an air purifier, which only kill germs but does not deodorize, and we had to face with the smell of cigarettes during our stay.
In general the room was spacious and had modern design, just not too practical. The bathroom is large but the shower and the bathtub is very far separated, which is very inconvenient after a bath to walk all the way to the shower when you’re all wet. They also have an electric toilet, but the toilet board itself is very small, I wonder how a tall foreigner can sit on it?
One thing I would like to compliment is that the welcome fruits are very fresh and there are many snacks to choose from.
The indoor pools is not up to standard as it is relatively small in size, only good for children to play, and also they only had a few chairs for swimmers to use.
The hotel is far from the main area of the studio city centre, we had walk quite a bit to the main area where all the shops and restaurants are.
The entrance is “enclosed” but building besides, so feeling much isolated when entering from the front entrance.
GGuest UserYou can forget about early checkin. Could only preregister strictly after 1230pm and had to come back for room key collection from 3pm onwards. The hotel requires 1000HKD for room deposit. We requested for twin beds but was informed there would be additional charges unlike other establishments who not only accommodated to our requests but they also did their best to make our stay memorable. Honestly we expected better service for the price paid. Wouldn’t consider staying here again when we could get better service elsewhere.
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