Family Friendly Hotels in Macau, China

Fantastic service from the team, glad to assist with all directory questions. Booked 3 rooms, 2 were available for early check in slightly before noon. The last room reeked of cigarette smell and no questions asked, they changed a new room for us.

Hotel seems a bit dated to my taste but it is very well maintained. Excellent service and housekeeping, everything was great from the doorman and reception to my departure. Beautiful swimming pool area, good GYM. I loved the breakfast buffet, one of the best I’ve tried in Macau. One star off the service for having to wait to be seated for breakfast despite having the reservation time, my plans had to be moved because of this. The rest was brilliant.

I had a not so good experience staying at this hotel. I arrived around 3:15pm and the room was still not ready. Front desk staff told us that we still need to wait another 45 minutes or so, and offered us free welcome drinks at the lounge beside, well that’s the least they could do when check-in time was supposed to be at 3:00pm. I requested higher floors and they only gave me a room on the 17th floor, and there are like 30+ floors. They told me that’s the only room available, I’m disappointed in that as I have booked my room a few days ago and waited so long at checkin. I requested a non-smoking room, but when I entered the room there was a pungent smell of cigarette smoking. I immediately contact front desk and requested a room change but they refused and told me that’s the only room they have available (would that be possible in such a big hotel?). The hotel just brought an air purifier, which only kill germs but does not deodorize, and we had to face with the smell of cigarettes during our stay. In general the room was spacious and had modern design, just not too practical. The bathroom is large but the shower and the bathtub is very far separated, which is very inconvenient after a bath to walk all the way to the shower when you’re all wet. They also have an electric toilet, but the toilet board itself is very small, I wonder how a tall foreigner can sit on it? One thing I would like to compliment is that the welcome fruits are very fresh and there are many snacks to choose from. The indoor pools is not up to standard as it is relatively small in size, only good for children to play, and also they only had a few chairs for swimmers to use. The hotel is far from the main area of the studio city centre, we had walk quite a bit to the main area where all the shops and restaurants are. The entrance is “enclosed” but building besides, so feeling much isolated when entering from the front entrance.

Fantastic stay at this Line friends themed hotel :) it makes the kids stay so memorable and we loved all the decor and little touches, would definitely recommend!

It was beyond expectation and satisfying. The hotel hardware is luxurious and exquisite, clean and sanitary. The software service is even more satisfactory, and the butler service system is particularly considerate. From the moment I checked in, a butler was always available to provide considerate service. I had already added my contact information before I checked in. They added a bed for us as requested and gave us a lot of desserts. The bouquet of flowers to welcome us was also very pleasing. I would like to thank the butler Ken Zhang for his attentive and considerate service, and also thank the butler Lucas Lu for his enthusiastic company. I will definitely stay here again next time I come to Macau.

Hotel situates in the middle of Venetian and Parisian, provide free shuttle pick up from/to Cotai port to hotel, great spot to live in especially for family who prefers to stay slightly away from the casino and busy shopping malls. Hotel is tidy clean with great and attentive services. I was amazed that how the hotel staff would remember your name, and proactive support whenever needed. The breakfast buffet is amazing too with broad options and enjoy how I don’t have to wait in line for items required further cooking, like congee and noodle soup, the resto staff will send right to your table.

Hello, I'm Imhyeongwoo who stayed for one night on Oct. 8, 2024. I travel to many countries around the world. I've even stayed in some of the best hotels in the world. But I think St.Regis hotel is the best hotel in the world. I was lucky to have spent my couple's 15th wedding anniversary in Macau. Thank you for leaving me as a happy memory. In particular, I think Chris' kindness will remain as a good memory for me forever. I was really comfortable and happy thanks to Chris during my stay at the St. Regis Hotel. He explained me a lot of information about Macau. He allowed me to experience the best kindness that I can't experience at other hotels. Other guests also expressed their ”best(Thumbs up)” expression when Chris passed by. He is a person who gives a lot of kindness to all the guests. All the guests who meet him are lucky. Thanks to Chris, I will come again because I have a good memory in Macau. Thank you.

Our stay at The Venetian Macao was absolutely amazing! We were pleasantly surprised with a free room upgrade, and the suite we got was nothing short of stunning — spacious, beautifully designed, and incredibly comfortable. One of the coolest features was the use of robots to deliver amenities straight to our room. It gave the whole experience a high-tech, futuristic touch that really stood out. There’s also so much to do within the hotel itself. From world-class restaurants and shopping to entertainment and the iconic indoor canals, you could easily spend days exploring without even stepping outside. It truly feels like a destination on its own. Highly recommend for anyone looking for a luxurious and unforgettable experience in Macau!

We're grateful for the early check-in and the hotel room just enough for us. They provided an extra crib, towels and water as requested which was superb . Then we went to the pool for a swim but they didn't allow adults to swim in the adult pool. We asked for a reason they said for no reason. At 17:30 we ordered pizza and warm water for the baby. They provided with warm water but refused to provide pizza because they have a special event for a phone company so they want to prepare well for them instead. They should have informed us about limitations before we booked the hotel. At the end breakfast was descent with plenty of choices and luggage drop-off service was superb they even checked us out.

Our experience was wonderful! We went to waterpark and dine at the new restaurant in the lobby. Staff were friendly and accommodating especially the housekeeping staff - Bryan - who delivered our kid’s amenities request. He was very helpful and professional. Another housekeeping lady - Deanna - during the turndown was very friendly and professional. All the staff in the lobby restaurant were also friendly and nice to us. They accommodate our request for my kid like providing the baby chair and cookies instead of just the complimentary bread.