Family-friendly Hotels in Xi＇an

2nd stay in a month. As mentioned earlier; supposedly a hotel with smoke-free rooms but we still encountered cigarette smell whenever we stepped into the restrooms located in the lobby area and even see randomly discarded cigarette butt at our lift lobby bin. Feedback previously was noted by hotel staff but I guess smoking on premises are fairly common and do not seem to be once-off incident.

Good location, 50 meters to the metro. Cleanliness to be improved, windows were dirty. . Executive lounge was a bit dissapointing with too little food and drinks options.

The hotel is in a great location and very convenient. I live very comfortably. The front desk service is very good and enthusiastic. The hotel has complete facilities. The laundry room can also be used at any time. There are few types of breakfast and the space is small

There are multiple exits from Zhonglou station. I tried exit B，exit 9 and exit 1. All of them are similar walking distance towards the hotel. The hotel is located on the “ground” level, underground level are made up of souvenir/drinks/snacks stores which you can easily access via a short staircase. The hotel is in between a row of little local shops. The easiest way to navigate is download Baidu maps and enter 宜必思尚品酒店(西安钟鼓楼回民街店) 西安市莲湖区. A public square right under the hotel comes to life from morning to evening with people setting up little stalls with a mat/stools selling little souvenirs. There are also multiple message therapists providing their service for just 20yuan. Super convenient to reach the Drum tower just by 1mjns of walking, it is right there when you step out. Muslim quarter is 2mins away, while convenient avoid the main street like plaque. If you see roujiamo stalls with oddly long queue when everyone else is nonexistent, those are fake queuers engaged to fool tourists

Recommend hotel. Located in the city area and 10min walking distance to the nearest mrt station. The room rate is worth the amenities and cleanliness! They do provide daily makeup room service by changing all the linen,thanks to the room attendants 小影. Besides,they also provide self service for landry,which is super convenient! From the front desk staff,room attendants to the restaurant are friendly and helpful and they even check on you if an extra request is needed. They do provide extra water for us throughout the stay. Thanks to 小影 check on our stay and provide us with free breakfast on our last day ! The breakfast is wide spread. The front desk staff 樱樱is friendly and helpful by accommodating our request. Will recommend friends and family as well as come back for the next trip. (However small hiccups that forgot our request for utensils one of the day)

An amazing hotel situated in a great location. The staff were incredible, in particular Jack and Andy, they couldn’t help me any more than they did.. Due to flight delays I was given a free 4pm check out, free upgrade on arrival and the breakfast was amazing, loved this place!

Didn’t have opportunities to dining in at the hotel itself, since there are so many local food choices, but can definitely say that their customer services are among the top notches. Smooth check-in/out, free laundry amenities, conveniently located in the heart of Xi’an (Bell Tower area), which makes it easy to reach pretty much everywhere in and around Xi’an. Really appreciated Ningning’s help towards our laundry need! Believe me, laundry is equally an important part of our journey during our stay in China, since we were traveling during the summer time. Overall, it is a good lodging venue!

Have stayed at Eastern House, 7 years ago. The service & quality still amazed me. Even with language barrier, staffs still are excellent & very professional. Would like to commend on all the crew team at cafe/restaurant who served us breakfast every morning. Everyone is very courteous, friendly & professional in attending to guests. The greeted with a genuine smile. Big shout to the Team Leader, Ms Yi Gai Li. She represents what a great hospitality means. She greets & always with a smile. The best, she made effort to remember what our likes. She knew from Day 1, I would prefer a little honey with my cereal, the next 4 days she would remember & place a small portion of honey. She is always attentive. Eastern House should be proud to have a model staff in their team. Thank you Eastern House for the consistent great service even after 7 years since I last stayed.

My recent stay in Hilton Xi’an with my wife and two sons was absolutely fantastic, thanks to the exceptional service provided by the hotel staff. We encountered an issue with an online purchase during our trip, and the staff went above and beyond to assist us. Kitty was incredibly kind and patient in helping us arrange the return of the goods, and Jones stepped in to help us purchase the item from another platform. Their proactive and thoughtful approach made a potentially stressful situation so much easier to handle. Additionally, the hotel granted us a late check-out, knowing that our flight was scheduled for late in the evening. This thoughtful gesture gave our family the comfort and flexibility to enjoy our final hours in Xi’an without rushing. Every staff member we interacted with was genuinely helpful and attentive, making us feel truly welcomed and cared for. Their warmth and professionalism turned our trip into a memorable experience, and we are deeply grateful for their efforts. I highly recommend this hotel to anyone visiting Xi’an. It’s not just a place to stay—it’s a place where you’ll feel supported and valued. Thank you to the entire team for making our trip so special!

The view from the room is beautiful. I will stay here again next time. Thanks to Gavin and Verna at the front desk for their hospitality. The manager Jenny is also very quick to handle the problem. Very good.