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The reception area and the number of staff are completely inadequate for a hotel of this caliber. The staff themselves are friendly, but the waiting time to check into the rooms is far too long.

Pros. Easy walk to gate 79. Less congested that clock tower area. The advantage to the stay was having pretty large room! The 2 queen beds are relatively big enough and they added an extra bed for my teenage girl. Convenience. Ratio cafe downstairs can be hyped for. The pistachio latte is a must have. Romansiah restaurant also in the building. A must have when you’re here. Close walk to Dawood. Food selection need to be improved both bf and dinner. If you’re particular abt food, Hyatt Regency Jabal Omar serves better spread and standard. Staff checkedin didn’t inform the 2 different restaurants for both bf and dinner G floor and M floor. Apparently we were directed wrongly by them assuming we are group agency and the food was low quality 3 star standard. Then went around asking but found out we were directed wrongly by the front desk. Range was bit better but still need improvement for a 5 star hotel. I think the major improvement the hotel has to do is change the bath towels!! They are so overly worn off and overly used and looked like it’s been used to clean the floors. Pls use fluffy maintained towels. It’s the highlight of quality for amenities. The drainage also slow and tend to choke up. 7 nights isn’t the best there but the space is good.

1. My stay at this hotel in Makkah was truly one of the most wonderful experiences I have had. Everything was exceptional, and what stood out the most was the cheerful attitude of the staff and the warmth of their hospitality. Their kindness and dedication genuinely make you feel happy and welcomed from the very first moment. They go above and beyond to serve guests and make the stay as smooth and comfortable as possible, especially the reception team, who were incredibly professional, helpful, and courteous. 2. The breakfast was excellent, with a great variety of options, and the room was absolutely amazing—beautiful, comfortable, and prepared to a very high standard. 3. One of the most outstanding features of this hotel, especially if you choose the Gold stay option, is the private prayer area overlooking the Kaaba. This is truly a remarkable privilege, as it allows you to perform all your prayers in a peaceful atmosphere away from the crowds. In addition, there is a private entrance and dedicated elevators that take you directly to the Haram, which adds an exceptional level of convenience and comfort to the entire experience. 4. The afternoon lounge was also excellent, both in terms of atmosphere and service. I was especially impressed by the female staff there, who were highly dedicated, respectful, modest, and genuinely committed to providing outstanding service. 5. In short, this was a truly memorable stay in every way. My sincere thanks and appreciation to all the staff for their hospitality, professionalism, and attention to detail. I will definitely stay at this hotel again many times in the future, and they have my warmest regards and gratitude.

Excellent and comfortable, it offers a wonderfully peaceful atmosphere. The staff are superb. This is my first time using the app, and I found it to be excellent and very user-friendly.

Very nice hotel with a great breakfast welcoming people at the reception. Amazing cleaning of the room when done. It is a shame that the service is not consistent across the hotel’s employee. Cashier at the Atrium cafe was really slow and awful next to him very friendly pizza guy who did a great pizza. Shuttle to go to the haram with again inconsistent service. As evidence a picture of the driver enjoying chatting with his colleague from double tree hotel while we were waiting in the car.

Huge thanks and appreciation to the receptionist, Sara! She was a wonderful example of dedicated nationals who go above and beyond to serve the guests of God (referring to pilgrims or visitors to holy sites) with such warmth, cheerfulness, and excellent service. My thanks also go to the buffet staff and our Saudi coffee server, Abdulmajeed, and the rest of the team. Thanks to everyone for a truly unique experience!