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the location of this hotel is very good, because very near to masjidil haram. it is located in the clock tower. the room is also good.

Food excellent for what I paid. Not Jumeirah or Conrad standard but value for money yes. Room was really good for what I paid. Would have liked a rainfall shower but everything worked and room was clean and spacious. Front desk were helpful and kindly allowed me and early check in and 2 hours late check out which was great as my train was 5pm and normal check out was 12.00pm. I would stay again because if the price but when I usually visit Makkah with family we stay at Jabal Omar Hotels which are closer to the side of the haram we prefer. Its about a 5 min walk for someone myself but with family it will be more like 10 mins to the new extension of Harqm.

Did not expect the hotel to be that old, only the bathroom was renovated. The room also kinda of smell musky, but Masha Allah the distance to the mosque is unbeatably close and convenient. This is most important for us, Masha Allah.

Pros. Easy walk to gate 79. Less congested that clock tower area. The advantage to the stay was having pretty large room! The 2 queen beds are relatively big enough and they added an extra bed for my teenage girl. Convenience. Ratio cafe downstairs can be hyped for. The pistachio latte is a must have. Romansiah restaurant also in the building. A must have when you’re here. Close walk to Dawood. Food selection need to be improved both bf and dinner. If you’re particular abt food, Hyatt Regency Jabal Omar serves better spread and standard. Staff checkedin didn’t inform the 2 different restaurants for both bf and dinner G floor and M floor. Apparently we were directed wrongly by them assuming we are group agency and the food was low quality 3 star standard. Then went around asking but found out we were directed wrongly by the front desk. Range was bit better but still need improvement for a 5 star hotel. I think the major improvement the hotel has to do is change the bath towels!! They are so overly worn off and overly used and looked like it’s been used to clean the floors. Pls use fluffy maintained towels. It’s the highlight of quality for amenities. The drainage also slow and tend to choke up. 7 nights isn’t the best there but the space is good.

In general Excellent hotel specilly the location and service, the only 3 things I didn't like was the car access during the weekend was so difficult and packed with traffic, secondly the room furniture is outdated needs refurbishment. Thirdly, price should be reviewed as this is not a brand new hotel.

Review: This is by far the best hotel in Makkah! Our stay was absolutely wonderful—everything was perfect, from the service and cleanliness to the excellent location. A special thanks to Mr. Anees Haider who was incredibly competent, helpful, and went above and beyond to assist us. We truly appreciate his support. Highly recommended!