Family-friendly Hotels in Makkah

It was good stay with my family. Very near to the Haram and there is mall connecting to the hotel. Friendly staff and helpful. Clean rooms but the service was slow. Highly recommended.

This stay offered a generally positive experience, but a few minor inconveniences detracted from it. While the cleanliness and amenities could have been better – particularly the malfunctioning hot plate – the staff addressed the booking issue efficiently when contacted. Despite these hiccups, the overall experience was pleasant. Here's a breakdown of the key points: Positives: Generally positive experience. Rooms were almost ready before Zuhur prayer and they checked us earlier before the actual timing. Negatives: Cleanliness and amenities could be improved (especially the non-functional hot plate). Booking issues arose as we booked two rooms but only one room was appearing when we reached there, but resolved promptly by contacting trip.com.

We spent a week at Jumeirah and were thoroughly impressed. The hotel is absolutely stunning. Although I had read some reviews mentioning negative staff attitudes, I’m so glad I didn’t let that deter me. Booking here turned out to be an excellent decision, and we had a truly enjoyable stay. The staff went above and beyond my expectations. One instance stood out when my little boy wandered off in the hotel. A kind staff member not only ensured his safety but also kept him entertained with games and conversation. At the front desk, Danya was an absolute gem. Having stayed at many major hotel chains before, I can confidently say Danya is one of the most unforgettable individuals I’ve encountered. Her warmth, kindness, and dedication to ensuring my stay with my children was comfortable and enjoyable truly touched my heart. Her service is exceptional and deserves special recognition. Additionally, the housekeeping staff from Indonesia who works on level 2, was incredibly efficient and meticulous. He cleaned thoroughly, quickly, and always with the utmost respect. Well done, Jumeirah Makkah team! You’ve truly outdone yourselves! I pray that Allah will invite us cos I can’t wait to return🙂

The overall experience at the hotel was good. Its location is a convenient 3 to 4-minute walk from the Haram, though the slope on the way back can be a bit challenging for older individuals—but it's manageable. The food quality stood out, with fresh and delicious options. I particularly fell in love with the croissants; they were irresistibly fresh and crispy. The room size and furniture were comfortable and met expectations. However, one peculiar observation was the noticeable smell in the hallway, which I couldn't quite place.

The hotel offers excellent 5-star facilities and a pleasant ambiance. The front desk staff is very cooperative and welcoming. I was able to check in about 6 hours early without any issues. The hotel is clean, and the rooms come equipped with a locker, weighing scale, and TV. The gym and swimming pool are top-notch, and the breakfast buffet is outstanding with a wide variety of options. I’ve stayed here twice within a year. Previously, they provided a shuttle service to Ajiyad Road, which was very close to Haram. This time, however, they use larger buses that drop off at the back of the Ajiyad bus station, increasing the distance to about 500-600 meters from Haram. There are only two large buses, and they leave as soon as they are full, not strictly following the schedule. I ended up taking a taxi for 10 riyals multiple times. Despite this, I highly recommend the hotel for its excellent facilities. Additionally, Albaik is conveniently located just across the road.

The breakfast is ok, because I have lived before, so I know it is not as good as before, the rooms are clean, and the waiters are good, but the bar is really difficult to communicate, can I study English seriously? I feel like they don’t understand if you hurry up hahaha

Comfortable hotel. Near Masjid Al-Rajhi. Location of the hotel is inside the Haram boundary. A lot of amenities nearby including Danube Supermarket. Shuttle to the Haram is on an hourly basis but sometimes a little bit unreliable.

Great hotel, they are very welcoming, kind, everything is clean and it is super close to the Al Masjid Al Haram mosque, I can't wait to go back

Good services and facilities, so recomended to all my friend and family

- Overall experience is very good. - Service was excellent. - Facilities: parking is good with reasonable fees, shuttle bus was not available for all the needed times. - Food was ok but not tasty. - Partial Haram view was not as expected, actually it is a construction site (see photo)