"I had a wonderful stay at DoubleTree by Hilton Makkah. The hotel was very clean, comfortable, and well maintained. The rooms were spacious with beautiful views, and the facilities were excellent. The staff were professional, friendly, and always willing to help, making my stay smooth and enjoyable. The location is also convenient for visiting the Holy Mosque. I highly recommend this hotel to anyone looking for comfort, quality service, and a pleasant experience in Makkah. I would definitely stay here again."

"Masha Alla, our stay here was excellent. It was clean, cozy and shuttle bus service was good. Definitely recommend 👍"

"The only downside was the AC, as it's central and you can't control the direction. Other than that, everything was excellent, especially the easy elevator access to the Haram. Room 3031, 30th floor."

"Wonderful, truly amazing, may God bless it."

"Very convenient to reach haram & room 529 was allocated close to lift."

"Great stay! The hotel was clean, comfortable, and in a perfect location. The staff were incredibly friendly and helpful. Highly recommended"

"Close to the Haram, clean, and excellent service. Plenty of elevators, so no delays."

"Very near to masjidil haram, very privacy hotel, not crowded with peoples. Breakfast very nyummy, with vary menu. Really recommended👍🏻"

"Dear Trip.com Customer Support Team, I am writing to formally file a complaint regarding my recent stay at Mövenpick Hotel & Residence Hajar Tower Makkah, which was booked through your platform. Unfortunately, my experience did not meet the standards expected from a hotel of this category, nor the information confirmed prior to arrival. 1. Early Check-in Confirmation Not Honored Before my arrival, I received a message from the hotel requesting confirmation of my check-in time if it was before 12:00 PM. I confirmed this accordingly. However, upon arrival, I was informed that no room was available and was asked to wait until around 4:00 PM, under the pretext that this is the standard check-in time. This was both disappointing and exhausting, especially after travel, and contradicted the prior communication from the hotel. 2. Bathroom Plumbing Issue On the first day, I encountered a serious issue in the bathroom where water overflowed and accumulated, making it impossible to shower or even use the sink properly. Although the issue was eventually repaired, it significantly affected my comfort during the first day of my stay. 3. Repeated Unfulfilled Requests (Pillow and Blanket) I requested an extra pillow and blanket multiple times (at least four separate requests). Each time, I was assured that they would be delivered shortly, yet they never arrived. This reflects poor service follow-up and lack of coordination. 4. Incorrect Breakfast Restaurant Assignment At check-in, the reception staff encoded my room key with access to a breakfast restaurant that was extremely limited in size, overcrowded, and of noticeably low quality. Often, there were no available tables, forcing guests to wait. Every morning, hotel staff verified my eligibility to enter this restaurant. However, on the last day, a different employee informed me—unexpectedly—that my booking actually entitled me to access a higher-quality, more premium breakfast restaurant, which I immediately visited. This means I was wrongly deprived of the service level included in my booking for the majority of my stay. --- Considering all the above issues—miscommunication, delayed room availability, maintenance problems, poor service responsiveness, and incorrect service allocation—I believe this stay fell far below reasonable expectations. I kindly request that Trip.com review this matter and provide appropriate compensation for the inconvenience and service failures I experienced, whether in the form of a partial refund, Trip.com credit, or another suitable resolution. I trust Trip.com’s commitment to customer satisfaction and look forward to your response. Thank you for your time and attention. Kind regards, Ibrahim Ahmed"