Makkah Hotels with Balcony

We stayed at the Jumeirah for our Umrah trip. Our room was fantastic but we were so appalled by the dining service and quality of food. At breakfast, the service is terrible. The staff are unfriendly and unhelpful and the people behind the live food stations need to smile like the gentleman on the egg station. I asked 5 times for a karak chai from the start of entering the breakfast until the end; I was there for 1.5 hours and every single person I asked was unable to get me the karak. They kept ignoring and disappearing. In the end I had to remind the waiters how long I had been waiting only to be told it had run out. I was waiting for a very long time just to be told this! In the end someone did get me the karak but it was so hard to just ask for something so simple. Also every day at breakfast the tables are not set out with the cuttlery and napkins missing. Every time I ask someone for some cutlery as there isn’t any on the table and it doesn’t get replaced but again we are always ignored and have many times helped ourselves to cutlery from other tables or the station where staff store the cutlery. We got very tired of the service here and it definitely doesn’t live up to the standards of other 5 star hotels (except the hotel and room itself). The staff are very unhelpful and the kitchen staff are awful. Having come from a hospitality background, there needs to be more structure in your kitchen and managers need to stop prioritising specific tables. All guests should be treated the same. We came to the buffet dinner and we’re looking forward to a lovely meal however the food was absolutely awful quality. The lamb shoulder was so over cooked and dry. We have never tasted anything quite like it. I have attached a picture to show the quality. It was inedible. There were literally no staff at any of the service stations. We wanted some of the grilled meat and chicken and we had searched for someone to serve it to us and he took one handful of it and put it on our plates. That is not an adequate protein portion. The portion was enough to fit a tablespoon of meat. The options were so poor. Again, no table service and no napkins and cutlery. We had to keep asking for things that should have been there. We didn’t even have water bottles and the table next to us had 5 water bottles for 2 people. We were really looking forward to the dinner but it was the worst buffet we have been to for a five star hotel. Nothing was fresh and the dessert selection was terrible too. Definitely nothing 5 star about it. The pastry was old and stale and very sweet without any flavour. It’s such a shame at such a high price which does not reflect any quality at all. We were so disappointed with the stay. We were hoping to return later this year with our family but we will have to find another hotel as this is hotel is not at the standard to bring our family to. Your location, decor, room size are amazing but your customer service and quality of food really lets you down. It is such a shame as we were really looking forward to staying here again. Best, Umar Raza

Two nights stay was just great; attentive but not intrusive staff made the difference. Miss Nehal and her colleagues at the reception, management and restaurants are among the best Marriot brands staff I have ever seen. Arrived too early for the usual check in but was treated in the best way with minimum waiting and an upgrade. The location near the HARAM is just great and the view from the 21st floor restaurant is awesome Wide variety of delicious food at breakfast and dinner time with highly courteous staff and good looking smiling faces every where . Some facelift is needed in the rooms though Thank you all Dr A Hawwari Titanium member

Firstly let me note that this is NOT a 5 star establishment. Not by far. I would give it 2 stars as it does not even comply for a 3 star grading. The staff are not accommodating at all. No check in routine was provided. The building itself is out dated. The furniture and finishings are all in poor condition. The towels leave your health feeling compromised. As do the bathrooms, carpets and curtains. The smell in the lobby, passages and rooms are all questionable. The bathrooms are filthy with muck gathered in basically every groove and corner. Our toilet got blocked. When the maintenance guy came to unblock it he was upset that we flushed the toilet paper and said we shouldn't do that because the pipes are narrow. We should wipe and throw the toilet paper into a plastic bag!! What the ??? He then proceeded to unblock the toilet and dragged the plunger across the room, dripping the poop water across the floor and didn't bother to clean up after himself. Our kids bathroom had no hot water. On the second night their toilet also got blocked. Rust in the kettles. The mugs look like they never get washed, just a quick rinse under the tap. The base covers of the beds are broken. There's cello tape covering the smoke alarms. I mean the list goes on. The cherry on top is that the service of the staff is utterly poor. And there's no room servicing while you're out. When trying to speak to one of the cleaners about this his response was... ”Arabic”. Which we responded to saying ”No Arabic... English”. Then he retorted ”No English, only Arabic... Same thing” I have never experienced such poor service ever. Please do not waste your money booking this horrid place. The images advertised are highly deceiving. Needless to say we booked another hotel fast and left on the second day!

Room was smaller than showed in pictures. Didn’t provide complimentary toothbrushes, comb or anything. Just provide two towels and shampoo, body wash bottle was empty. I gave them towels and ask for fresh one but they didn’t provide even I call at front desk, then I accidentally saw that housekeeping cart and guy so I asked him and he has only two towels so he gave me. Put the housekeeping tag out of my door for two day and even say to that guy personally to change the bedsheets but he didn’t till the date I left. Other things were fine.

10min walk to makka tower . Professional staff members. Many Bangladeshi team members. All of them very kind and understanding. Has problems with the shower 🚿 they changed our room straight away . Better breakfast.

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The receptionist did not know about the online booking, when i came into the hotel they didn't have the confirmation for the booking reference which until i finished my check in time they still didn't confirm it. They must check the bathroom or toilets. Some of the amenities inside need to be repaired. Like the shower, sink, the wash water sprinkler