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9.2/10
Great
MM285005****It would have been fine ten years ago, but now it looks a bit dated.
Overall, the facilities are decent, and the view from outside the hotel is quite nice.
It's not far from the airport, and you can book a free airport shuttle. It's also very quiet.
However, the service was truly terrible. They initially gave me the last room available, saying it was the last one, and even after I clearly stated I didn't want it, they changed it. Why did they say it was the last room in the first place? Why were they given priority for the last room when there were other rooms available? It wasted over half an hour of my time.
SShiv KamleshkumarMy stay at Renaissance Cairo Mirage City was nothing short of amazing. I always, always felt well taken care of by the staff here, and, in particular, I must highlight the staff at the breakfast buffet as I always found them to be so genuinely kind and considerate. The rooms were also quite spacious and the architecture of the hotel reminded me of Paris which I loved. In addition, the hotel provides a complimentary shuttle for airport pick-ups and drop-offs, which is incredibly helpful as I don't think Cairo Airport is the easiest for tourists to get out of with all the people haggling you for a ride.
IIchanThere was a reception desk upon check-in. The room was new and spacious, with a small elevator with a manually operated door. The bathroom drainage was faulty, but it was fixed after we notified the staff. The area seemed to be an upscale neighborhood, with limited restaurant options. There was a five-star hotel across from the guesthouse, where we tried their Chinese food, which was quite expensive (see picture below). It was another 10-15 minute walk to find an Egyptian restaurant.
GGuest UserWe've enjoyed an excellent stay. Westin's team went above and beyond to ensure our comfort, special thanks to Reem for her attentiveness, and extraordinary effort to arrange a birthday setup for our daughter. Planning to stay again and would highly recommend
JJeremyjiangjiantaoThe service is average, the breakfast is OK, the cleanliness is just so-so, the room is really not soundproof at all, I can hear everything the other side says clearly, the toilet in the next room is broken again, among so many hotels, this one is really a bad experience
GGuest UserThe hotel staff was incredibly friendly, and the view from the window was exceptionally beautiful. Due to my busy business schedule, I couldn't experience all the facilities, but overall, the hotel was excellent.
AAnonymous UserI was very satisfied; this stay far exceeded my expectations! The hotel's location is excellent, close to the airport. The front desk staff were warm and professional, check-in was quick, and they even thoughtfully upgraded my room. The room was very clean and tidy, the bedding was comfortable, and I slept soundly all night. The bathroom had a separate shower and toilet, and the water pressure and temperature were very stable. I especially want to commend the breakfast; it was varied, a fusion of Chinese and Western dishes, and the taste was fantastic. In short, every step from check-in to check-out was comfortable and satisfying, and I will definitely choose this hotel again next time I visit this city!