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9.2/10
Great
MM285005****It would have been fine ten years ago, but now it looks a bit dated.
Overall, the facilities are decent, and the view from outside the hotel is quite nice.
It's not far from the airport, and you can book a free airport shuttle. It's also very quiet.
However, the service was truly terrible. They initially gave me the last room available, saying it was the last one, and even after I clearly stated I didn't want it, they changed it. Why did they say it was the last room in the first place? Why were they given priority for the last room when there were other rooms available? It wasted over half an hour of my time.
SShiv KamleshkumarMy stay at Renaissance Cairo Mirage City was nothing short of amazing. I always, always felt well taken care of by the staff here, and, in particular, I must highlight the staff at the breakfast buffet as I always found them to be so genuinely kind and considerate. The rooms were also quite spacious and the architecture of the hotel reminded me of Paris which I loved. In addition, the hotel provides a complimentary shuttle for airport pick-ups and drop-offs, which is incredibly helpful as I don't think Cairo Airport is the easiest for tourists to get out of with all the people haggling you for a ride.
GGuest UserI was attracted by the photos.
The new room looked cleaner, mainly because it was newly renovated. However, it still had a smell. I kept the windows open every day, even though it was close to the road and quite noisy. But I was tired enough to sleep.
There was no hotel-like service.
No room cleaning, no clothes hangers, no hairdryer, and no coffee or tea packets.
Initially, there was no water either; you had to ask for it. There was a limit of two bottles per day. The tap water couldn't be boiled or drunk because it had a bleach smell, like something out of 1990s China. There were no duvet covers. After two days, I complained, and they provided a duvet cover, but it didn't feel like pure cotton and had static electricity.
When I changed rooms, there were duvet covers and a few plastic clothes hangers.
The room had kitchenware. The suite I stayed in initially had brand new utensils, but in the separate room, the utensils were very dirty, even unwashed.
Overall, the facilities are quite good. In Egypt, the higher the price, the more expensive things are, so having these facilities is already quite impressive.
However, the service can't compare to what you'd find in China. If you want better service, go to the five-star hotel next door for RMB 1000-6000 per night.
GGuest UserWe've enjoyed an excellent stay. Westin's team went above and beyond to ensure our comfort, special thanks to Reem for her attentiveness, and extraordinary effort to arrange a birthday setup for our daughter. Planning to stay again and would highly recommend
OOuzhouqingjieThe hotel is very private and no takeaways or visitors are allowed. The hotel is quite big and has a children's playground. The swimming pool is quite big. The room is of medium size and the breakfast is OK. The restaurant Peper opposite the hotel is delicious and cheap. Pizza Hut is simply the best. It only costs 15 yuan to eat a full meal for one person. There is also a large supermarket with daily necessities. New Cairo is safe.
GGuest UserThe hotel staff was incredibly friendly, and the view from the window was exceptionally beautiful. Due to my busy business schedule, I couldn't experience all the facilities, but overall, the hotel was excellent.
AAnonymous UserI was very satisfied; this stay far exceeded my expectations! The hotel's location is excellent, close to the airport. The front desk staff were warm and professional, check-in was quick, and they even thoughtfully upgraded my room. The room was very clean and tidy, the bedding was comfortable, and I slept soundly all night. The bathroom had a separate shower and toilet, and the water pressure and temperature were very stable. I especially want to commend the breakfast; it was varied, a fusion of Chinese and Western dishes, and the taste was fantastic. In short, every step from check-in to check-out was comfortable and satisfying, and I will definitely choose this hotel again next time I visit this city!