Find 4-Star Hotels in Shantou

We chose this hotel primarily for its proximity to the Shantou railway station. The night prior, we stayed at a nearby Hampton but had a disappointing experience, so this was our first stay with a local Chinese chain brand. Check-in was smooth and efficient, although no English was spoken at the front desk. We had requested a higher-floor, quieter room via WeChat in advance and were initially assigned Room 602. Upon entering, the room appeared clean and well-maintained. However, we encountered an unusual and inconvenient issue with the Wi-Fi. Guests are instructed to turn on the TV to access the Wi-Fi password, but we discovered that the TV must remain on in order for the Wi-Fi to function. This was confirmed by multiple staff members, including what appeared to be a front desk supervisor. This setup was quite disruptive, as the TV screen is bright and cannot be dimmed, and the work desk is positioned directly in front of it. To their credit, Ms. Lin—responded promptly and offered to move us to another room (also 602, but with a different layout). The new layout was more practical, with the desk positioned at a 90-degree angle from the TV, which helped mitigate the issue somewhat. That said, the second room had its own drawback: there was a noticeable gap in the window, which allowed in road noise. Since we stayed over the weekend, traffic noise and honking were quite noticeable at night. In addition, we heard neighbors chatting and laughing past midnight. Lotion could be a nice addition too. A small humidifier with scented oil definitely gave a zen touch. Aside from these two issues (Wi-Fi dependency on the TV and sound insulation), the overall stay was comfortable. As a gesture of goodwill, the hotel provided complimentary breakfast. While we are not typically breakfast eaters, we did try the noodle station. The offerings were entirely Chinese-style. One suggestion would be to label the protein options more clearly (in Chinese or English), as we observed multiple guests asking staff about them—one of which turned out to be pig’s heart. Overall, this was a good introduction to a Chinese domestic hotel brand. I learned that they got a few locations in Europe. While there are areas for improvement, particularly in technology setup and soundproofing, the service recovery effort and general room quality made for a satisfactory stay.

I specifically chose this hotel as it's newly opened this year. The room amenities and facilities are very new, clean, and hygienic. The location is excellent, right at the intersection of Zhujiang Road, making it very convenient for dining out. The lobby is on the second floor; just take the elevator up. Upon check-in, you receive Americano coffee vouchers, which can be upgraded to other drinks for an additional charge. The coffee is freshly ground and extracted using a semi-automatic coffee machine. Although the beans are quite ordinary, it's decent enough for a latte. I also saw fitness equipment and a laundry room, but we didn't get to use them.

The hotel is wonderful, the service, the interiors, and literally everything. BUT. There are a few annoying little things: a corporate video with a song constantly plays in the elevator and lobby, and after several uses a day, it literally gets stuck in my head. It irritates me that someone is recording songs in my head without my knowledge. The light controls in the room are very inconvenient - they are very bright and turn on by themselves with the slightest movement. The bright light at night disrupts my sleep, and it literally irritates and infuriates me when it is constantly on. I am also irritated by the TV, which turns on every time I enter the room. I don't like any unnecessary details that disrupt my focus and distract me. I have to spend an extra action to find the remote and turn it off. Also, during cleaning, the staff throws away my disposable toothbrushes and toothpaste every day. This is yet another unnecessary action that I have to do to brush my teeth - open a new package, open a tube of toothpaste, and do this every day.

Honestly, the service was pretty mediocre, especially the laundry room attendant. She was incredibly chatty and constantly interfered with guests' personal matters. She told us not to dry our clothes for too long because they'd get damaged, then returned them before they were even dry – it was really baffling. Everything else was just okay.

Extremely satisfied with my stay! The hotel overall was clean and grand, feeling very comfortable upon entering. The room was meticulously cleaned, with no dust even in the corners. The mattress was just right, not too soft nor too hard, allowing me to sleep soundly until morning. The WiFi speed was stable, perfect for both work and streaming videos. The front desk service was attentive, and they even thoughtfully provided information about nearby attractions. Both hygiene and service were top-notch, and the price was affordable. I'll definitely prioritize staying here again for my next trip!

This Atour hotel is in a fantastic location! It's super close to Longyan South Road Food Street, so you can easily find all sorts of Chaoshan snacks, beef hotpot, and raw seafood dishes just a short walk away. The surrounding area has well-developed commercial facilities, and it's not far to take a taxi to various attractions. There's a market nearby where I bought some braised goose; it's what the locals buy and it was really good. The front desk staff, especially one of the male receptionists, provided warm and enthusiastic service. I checked in quite late on the day, and they even upgraded our room for free based on our preferences, which I really appreciate! Next time I'm in Shantou, I'll definitely choose this hotel again!

No regrets paying more for this beautiful homestay! 花多点钱住这里一点遗憾也没有！ My parents, sibling and I stayed for a total of 3 nights in their 4 pax room. It’s a beautiful and tastefully decorated accommodation with personal courtyard and interior. Bed and duvet were so comfortable especially in the chilly weather of 18 ~ 22 degrees. I didn’t spot anything obvious I can complain about regarding the cleanliness of this place, hence 5/5 for cleanliness. Location is perfect (5/5). Next to streets of food places that have good ratings, and super near 万象城 shopping mall (restaurants, luxury shops, retail and more). Anyways cabbing around Shantou is really convenient, fast, and affordable. Even though it is nested amongst other tall residential area, once we close the door we couldn’t hear much noise from outside. Service is 5/5 as well. There’s free pickup and drop off serviced from the railway station. There’s daily fresh fruits delivered to us, as well as chicken soup. There’s also free laundry service which we really appreciate! Staffs were always ready to help and always ready to give recommendations. We really felt their hospitality and they are genuine in providing best service possible. Amenities is 5/5 as well. The hair dryer is Laifen brand which is so strong and sleek looking. They provide disposable towels on top of those reusable towels. Their slippers are fluffy and comfy. They have like everything we need. Bonus: Their residential cat and her kittens are adorable!!! All in all wonderful stay and would stay again if i ever visit Shantou again. Suggestions for improvement: (1) more variety in breakfast options (stayed for 3 nights and felt that some breakfast options would be great), and (2) the shower gel, shampoo, and conditioner are a little too hard to pour out maybe can consider using press bottles.

The front desk staff were incredibly warm and helpful. Our sea-view room offered a stunning panorama, and the location was super convenient for getting around. The smart facilities were easy to use, and breakfast was delicious. When my child got an upset stomach late at night and we needed to go to the hospital, the hotel provided incredibly thoughtful assistance.

The hotel location is excellent, the room is spacious and bright, and the bathroom has no unpleasant odor. The shower water was hot enough and had good pressure. I slept soundly, feeling completely at ease.

This is probably an older 4-star hotel. The family room we stayed in seemed newly renovated, but it still had a slight odor, and it was a bit far from the lobby. The hotel's location isn't bad for getting around nearby, though it's still about a 15-minute walk. We skipped breakfast because, seriously, who needs a hotel breakfast when you're in Chaoshan?