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9.2/10
Great
GGuest UserKristiane checked us in, and out of the hotel. She's the most attentive person so far that I've met, among the hotels that I have stayed in. Not only that, she got our issues fixed within the day, with a good sense of humour. The hotel breakfast was above average, some selection of cheeses, ham, salami, yoghurt, and drinks dispensed from the machine. I chose this hotel as it was close to Zermatt Bahnhof, and I did not regret it. A relatively new hotel, with a faint smell of wood in the room. The heating in the room can be a wee bit stronger, it means the insulation is good while we tuned down the central heating throughout our stay when the external temp is subzero. It's a gorgeous hotel, I have a narrow window view of the Matterhorn. Not to mention that the hotel is right next to McDonald's and two coffee shops. Overall, it was a splendid experience for us staying at Derby. If you were guessing, this isn't a sponsored review. We were just very happy travellers.
GGuest UserThe Matterhorn is clearly visible from the hotel's lawn, and the scenery is unparalleled. There is a free spa area, the room is very clean and the facilities are new. The only drawback is that we booked three rooms and only one had a balcony with a view of the Matterhorn. In fact, many rooms in the hotel face the Matterhorn. In short, overall it's pretty good.
GGuest UserHands down, this was one of my absolute favorite places during my trip to Switzerland. Highly recommend if you're visiting Zermatt! Definitely make sure to book a room with a Matterhorn view. The breakfast was generally good, though it could have used a bit more fresh fruit. Plus, having a microwave and water dispenser in the basement was a great perk that helped us save money on bottled water.
GGuest UserThe hotel is a short distance from Zermatt Railway Station. It takes more than ten minutes to walk. It takes a slope and climb the stairs. A total of 5 floors, we lived in a mountain view room, the room was clean and spacious, the facilities were perfect, and the decoration was very Swiss mountain style. The balcony is quite big, and there is no partition from the adjacent room. If the weather is good, you can directly see the top of Matterhorn, and you can also see the train up the mountain passing by the side of the hillside. It is a great experience. There are bread, cakes, yogurt, sausages, fruits, coffee and other Western breakfasts, and the restaurant is very cute. The front desk and restaurant waiters of the hotel are very warm and the wifi is very smooth. It is not far from the Matterhorn shooting check-in point and the black-faced sheep restaurant. It is recommended.
XXINGCHENCabin, the hotel is a bit far away from the train station and needs to go up the mountain. In winter, it’s really hard to get off the train and take a taxi... but the view is really good, facing the Matterhorn, we went to the super snow and didn’t see it. By the way~ Breakfast is at a normal level, enough to eat~
RrickychungkkI had an amazing stay at this place! The location was perfect—close to the city center, public transportation, local shops, and restaurants. The apartment was clean, well-decorated, and equipped with everything we needed for a comfortable stay. The bed was very comfortable, and we appreciated the thoughtful touches like complimentary coffee, luxury toiletries, and a guidebook with local tips.
The host was an excellent host, providing clear communication and quick responses to any questions we had. They even left a welcome basket and gave us great restaurant recommendations.
Overall, this Airbnb exceeded our expectations, and we would highly recommend it to anyone visiting the area. We hope to return soon!
GGuest UserThe hotel is located in the center of Zermatt, very close to the station, about 5 minutes walk, surrounded by supermarkets and restaurants, very convenient.
Our room had a terrace, which was shared with several other rooms, which were wooden and furnished with flowers.
It is worth mentioning that this hotel is very soundproof, and the neighbors and the noise outside are not heard.
A man at the front desk was good and led us to store our luggage in the sled room on the basement floor.
It would be better if the hotel could be equipped with a thin quilt.
QQueenie9LEEQuiet, convenient, breakfast is great, everything is good, rest is good. You can see the mountain from the place to eat breakfast, and consider it next time.
GGeraldineBooked a family room for 3 adults and 1 child.
Service at front counter is excellent! Courteous, friendly and informative. Also we got upgraded! Room is clean and spacious and has a balcony. On going renovation next door during our stay in Oct 2024.
Resort has 2 restaurant at the hotel but one apparently requires reservation and has seating time. We were famished when arrived at the restaurant at 8pm, but were told to come back at 830pm for second seating. Such a disappointment when the front counter service was excellent. Had dinner at the pub instead, food wasn’t too bad.
Spa facilities was great. Would stay at the same Ola e again. Value for money
AAnonymous UserVery good, very good food ingredients, delicious room, very clean front desk, very patient to communicate with us and explain problems and help us travel experience is full