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My wife have grown quite fond of mountaintop lodgings for our ski holidays and they don’t come much more emblematic than 3100 Kulmhotel Gornergrat. Perched atop a peak facing the iconic Matterhorn, it exemplifies the panoramic views and towering location that we adore. Make no mistake, despite my issues raised below, this is a truly magical property. But it isn’t cheap and it comes with a number of limitations that you should be aware of marooned in the middle of nowhere. • COMFORTABLE ROOMS WITH STUNNING VIEWS – Especially the Matterhorn view rooms where the image of this iconic promontory fills your window. • NICELY PRESENTED FOOD – Not quite gourmet, but a clever effort to dress it up with alluring ingredients and garnishes. But the food is tasty and the portions are ample. HINT - GETTING THERE IS VERY COMPLICATED – Do not just put the hotel in your satnav as it will not be able to help you and you will hit lot of problems. Here is a step-by-step guide to getting there: • AVOID THE CAR-TRAIN: The satnavs will give you the fastest route that takes you on a route where you load your car onto a train to be transported through a shortcut tunnel, BUT that train runs very irregularly. So you end of up waiting an hour for a train that saves you 30 minutes of driving time. • GO TO TASCH, SWITZERLAND: Tasch is where you park your car. In fact, I think that the town’s sole purpose in life is to be a giant parking lot for Zermatt. You see Zermatt itself is CAR FREE. So you have to park in Tasch and take a 12 minute shuttle train into Zermatt. I recommend the underground parking lot just to the left of the train station (facing it) which had reasonable prices (12 euros/day), plenty of spaces, but most importantly was the shortest walk to the station (very important when lugging luggage full of ski equipment). • RENT SKI GEAR AT BAYARD – Unlike most ski resorts, the ski rental shops are not obvious. We had to ask to find one. Several people recommended Bayard and they gave us great service. Most importantly, they are on the block adjacent to the train station again minimizing lugging distance. LIMITATIONS - It is a stunning, bucket-list worthy property, but its pricey rack-rates also command a bit of discernment… • OBSERVATORY NOT AVAILABLE – When you read about the place, one of the first things that gets mentioned is its observatory heritage which includes still operational telescopes available for public use. HOWEVER, the observatory is run by a separate company and viewings are only available by prior and separate arrangements. This situation could be better communicated and coordinated. • LOUNGE NOT AVAILABLE – Unfortunately, the hotel doesn’t yet have a common area lounge where you can relax and have drink. You can go down to the dining room and sit at one of the tables with the view of the Matterhorn, but nothing more comfortable. So it is either a table or your room. They are in the process of remodeling the facility and h

I was charged for an additional 288 Swiss FR for “additional guest”. when I checked out. only because I did not put My Son’s name when I did the booking, but I booked a twin room and my son naturally stay with me. not to mention he’s my 13 year old son. they can charge me for additional breakfast. That’s totally OK. but additional person for twin room?really? And Main thing I was not told I will be charged when I checked in. That is not fair I will reflect this to Swiss tourism office. Btw. The staff are 100% good. Very friendly but I am sickened by the strange policy.

We had an absolutely wonderful stay. Room was clean, spacious and very comfortable. Very near the zermatt train station, just opposite of Macdonald’s. Breakfast had a good selection. Housekeeping would check in on you and offer free chocolates. The only feedback I have is the room didn’t provide English instructions on how to dial the concierge so I had to walk down to request for items.

This was our first visit to Zermatt and the Bausite Hotel. We reserved a corner room and received it. The view was spectacular (clear sight to the Matterhorn mountain). The Breakfast buffet was outstanding and plentiful. Freshly squeezed Orange juice daily available. The restaurant is innovative and the food delicious. We used the pool available with 2 jacuzzis. The beds with plenty of pillows are very comfortable. Bathroom is spacious. We certainly can recommend this hotel which has a great location.

It was an unforgettable stay. It is halfway up the Matterhorn. It is very convenient for those skiers. When you arrive at the transit station, you can contact the hotel staff to pick it up. It is very quiet at night. You can't miss the hotel's SPA!

Overall experience is good. Through we did not get the ideal room (high floor) due to full booking, we got a bigger room on the first floor. Cleanliness and location was great, walkable to the train station and it was accessible to the main street. Amenities were good - kettle was provided to boil hot water, tv could login to your own netflix account, there was tea time provided at 4pm daily.

The staff are very friendly and will provide all kinds of assistance, including if you need transportation to the train station 2 minutes away :) The location of this hotel is very convenient, right next to the train station, about 2 minutes' walk on a small road. There are co-op, McDonald's, etc. nearby, so you don't need to worry about eating. It is also very close to Station Street, where there are various clothing and accessories stores, which is also a good place for shopping. As for getting to various attractions, it is also very convenient. Next to the hotel's alley exit is the station to Gornergrat and the bus stop to Matterhorn Glacier Paradise. There is a small road behind the hotel, and you can reach the cable car station for Five Lakes Hiking in a few minutes after leaving. Breakfast has many choices and tastes good. This hotel has free SPA and Yoga courses, but I was in a hurry on this trip and didn’t try them. It was a very good stay experience!

We had a ten day holiday in Zermatt in this great hotel. The food was special - a breakfast buffet with huge variety and a delicious dinner every night. The spa was stunning - an amazing treat in which to relax after a long days' hiking! With the games room and tennis court also available. But the extra special ingredient on top was the service from waiters in the restaurant were fun, friendly and helpful as were those on reception. Whereever you went in the hotel their staff had a smile on their face and were always eager to help

The best choice to stay at Zermatt Relay Station for one night, the room is super big and comfortable. The dinner in the restaurant is delicious, the breakfast is also good, and the snow outside is beautiful. Worth staying for 1 night

My husband and I traveled from Dallas, Texas to Zermatt on July 24 to July 26, 2024. We arrived Zermatt by the Glacier Express from St. Moritz. The team at the hotel had emailed us earlier that they would pick us up when our train arrived at the station. The hotel van with their logo driven by a warm friendly staff member, was there promptly to take us to the hotel which took only 5-6 minutes. On arrival, our bags were taken directly to our rooms and were pleasantly surprised when the manager upgraded us to a Matterhorn view room! Our room on the third floor was wonderfully appointed with all amenities - small fridge, an electric kettle, queen bed, robes, slippers, lush towels, and an unparalleled view of the famous Matterhorn mountain! The breakfast was sumptuous- cold and hot with everything you could ask for! The hotel is walking distance to almost all restaurants, funiculars, gondola rides restaurants and stores, including a grocery store. The bay windows opened to allow access to a patio with seating where we enjoyed cocktails at sunset! In all - a great experience! Thank you team Le Mirabeau!