Hilton Hotels in Shanghai

I am happy to stay at crowne plaza nanjing shanghai, close to tourist attractions and easy to find food. There is only one problem, I deposit 2000rmb for 3 rooms and 3 nights, until now it has not been refunded. I have emailed but no response or reply. So who else should I email? So where should I contact regarding this refund?

I recently had the pleasure of staying at your esteemed hotel, and I wanted to express my gratitude for the wonderful experience. The facilities were top-notch, and every aspect of my stay was truly enjoyable. However, what made my stay particularly memorable was the exceptional service provided by your front desk staff member, Yuki. Yuki's warm welcome, attentiveness, and willingness to assist with any request made a significant difference in my overall experience. Her professionalism and friendly demeanor ensured that I felt valued and well-cared for throughout my stay. This is the third times I came to Shanghai. So far this is the Best Hotel and Location.

Hotel is strategically located with easy to access metro line linking to most iconic places of interest. We are returning customers as day 2 we left for Hangzhou they helped to store our luggages. Day 4 when we returned to stay for remaining 6 nights hotel manager Cora welcomed us back with room upgraded with panaroma view! In between she sent us fruit basket and also will check on us if everything gd! Very impressed with her customer service! Will return to stay at this hotel hotel when I return to Shanghai again! She made our stay a memorable one! Mariott always live up to 5* standard! Well done! ❤️Shanghai!

Hotel is conveniently located along Nanjing street. It’s reachable to many eateries and shopping district, there’s also a plethora of standup comedy shows nearby. Walkable to the bund. The room is quite small but it’s ok for a short stay. There’s only one lift up to the lobby hence it’s gonna take a while.

I am writing this letter to express my deepest appreciation and to award your exceptional team the highest rating for their outstanding service and professionalism. My recent stay at your esteemed hotel once again exceeded my expectations, and I felt welcomed, valued, and truly at home. From the moment I arrived, the Guest Services Department team impressed me with their warm smiles, attentiveness, and dedication to ensuring a seamless and pleasant experience for every guest. I would like to especially commend Mr. Jiang Pei Liang, Ms. Ma Simin, and Mr. Zhang Yuanyuan for their exceptional professionalism and meticulous care. Their attention to detail and ability to anticipate my needs ensured I fully utilized and enjoyed all the facilities your hotel has to offer, making my stay incredibly convenient and comfortable. Additionally, the team assisting with my luggage demonstrated unmatched proactivity, courtesy, and efficiency. I must extend my heartfelt thanks to Mr. Wang Ji and Mr. Zeng Zheng Hao, whose exemplary service truly stood out. They not only ensured my belongings were handled with great care but also addressed all my queries thoughtfully and thoroughly. Their outstanding performance made me feel the genuine warmth and care that define your hotel’s exceptional hospitality. The collective efforts of your team reflect an extraordinary commitment to delivering top-tier service. Their professionalism, sincerity, and smiles have left a lasting impression on me, and I can confidently say this is the best service I have ever experienced. Your team undoubtedly deserves the highest praise and recognition for their exemplary work. Thank you once again to the entire Garden Hotel team for making my stay so memorable. I sincerely wish your hotel continued success, growth, and prosperity.  Yours sincerely,  Jessica Wu  Room 2811  16th Dec 2024