Family-friendly Hotels in Shanghai

I had an amazing stay at this hotel! Everything was perfect, from the clean and comfortable rooms to the excellent facilities. What truly made my experience exceptional was the outstanding service from the staff. They were always friendly, professional, and eager to help. A special thanks to ( , Gavin Justin , ) for their kindness and dedication. I highly recommend this hotel to anyone looking for a wonderful stay!”

This is the 3rd stay of ours since June when we actually did stay twice. Being impressed therefrom, we decided to stay again in this impressive hotel this time. Location is excellent and so are the services in general. All staff are friendly and helpful. We would not hesitate to recommend to friends to stay in this good hotel whenever they have a chance to go to Shanghai.

Hotel is really clean and the decor is really nice. Stayed here quite a few times. Staff are helpful and will help you with any issues you have. Gym is good and has a indoor pool and steam room all of which are of good standard. Breakfast is ok but to be honest theres a-lot of breakfast spots nearby which I would recommend over the hotel. They do do alcohol and coffee in the hotel but like I say better options outside and the selection isn’t great at the hotel. Overall its not a bad place to stay I used to love it but the price has crept up over the last few years and its in the price range of better hotels now. It’s a really good hotel if you get a good deal on a price or actually if your getting off at Shanghai station and just want to get to your hotel quick. Overall not bad.

Booked the family suite. Room is spacious, clean and nice. Very satisfied with our stay here. Few minutes walk to train station of Line14&10 YuYuan. Service is good. Also, can get a good view of the Bund from hotel. The bund is also just a few minutes walk away from hotel.

First of all 5 stars to Peng Ho (何鹏) service, very helpful and proactive, helped with us during check in and when leaving the hotel with 🧳 and getting our ride to the airport. Also 5 stars for another lady helped with our check in, she let me viewed a few rooms as I wasn't exactly sure about my stay, she prepared a welcome fruit platter for us. The hotel is quite wore off, l9bby seemed ok, but once in elevator, corridors all appeared wore off and not clean, then the room arranged for us is full of smell, moldy and smokes, the room we settled is not as smelly, but still found stains, dirt etc in the room, I have especially requested a well cleaned and dusted room before check in due to allergies. Since t was our last stop of a 2+ weeks vacation plus it's only one night so we didn't move, if it is at the beginning or staying longer, I would've moved hoteldue to the first impression of elevator /corridor and room,I was tired that didn't even take picture of the room, our room was facing some old neighborhood, no scenery at all, plus it's noisy in the morning around 6, noises from heavy machinery. But location is quite convenient, walking distance to the Bund, took us about 20 minutes walk to reach the starting point of the Bund.

Fine hotel but for a 5star hotel to have problems with the cable channels for the tv in the rooms has left me bewildered

I had the pleasure of staying at this hotel, and it exceeded my expectations in every way. The location was incredibly convenient, nestled in the heart of the city with easy access to major attractions, shopping districts, and public transportation. This made exploring hassle-free, whether I was heading to The Bund or Nanjing Road. The room itself was a highlight. Spacious, modern, and clean, it offered a stunning view of the downtown city life. The room was thoughtfully equipped with everything I needed — a comfortable bed, extended chair and desk, and a luxurious bathroom with high-end toiletries. Service was exceptional from start to finish. The staff ensured my stay was comfortable, providing helpful recommendations, arranging transportation, and always greeting me with a warm smile. Overall, this hotel offers a perfect blend of convenience, comfort, and top-notch service. Whether you're visiting Shanghai for business or leisure, this is a fantastic choice for a central and enjoyable stay.

Staff are proficient in English and the service team of Judy, Shirley and Kiki in the Langham club are a great asset to the hotel. Sincere and attentive. Location is also fantastic, being close to the subway as well as Xintiandi dining area

Front Office Service was great! From the moment we arrived, the receptionist greeted us with a warm smile and promptly checked us in. They were very attentive to our needs, providing useful information about the hotel facilities and local attractions. The process was efficient and hassle-free, making our arrival smooth and enjoyable. Overall, the front office staff exceeded our expectations with their professionalism and friendliness. We would definitely recommend this hotel to anyone looking for exceptional service during their stay.

It was amazing experience for us. We’ve traveled so many places around the world, this hotel was one of the best hotels we’ve stayed in. We only stayed for 3 nights for Christmas, it’s holiday season, everything so beautiful. Great location and services, it was above my expectations except for the foods. When I booked, it didn’t include breakfast, we had to pay extra fees for it. Honestly, it’s okay to try, but not worthy （If you get it free, that’s awesome). Lots of selection, but wasn’t what I expected. It’s pricey, over $500 RMB for 2 one time only. Overall it’s perfect, I would stay there again when I visit Shanghai.