Shanghai Designer Hotels

This hotel is so~~~~ great. I am so touched by their service. Best Shanghai hotel ever. Those people at the front desk were fantastic. They even provided free Yu Yuan tour with guests. I have to thank so much to Jerry. He helped every thing for us. Very considerate and delicate service. He should be the global best hotelier!!! Location is very good. Right next to the Bund and Yu Yuan, both short walking distance. Don't worry if your room doesn't have a good view since in the 11th floor common balcony, any guests can have a beautiful view of the Shanghai Tower and the Oriental Pearl Tower. I loved their breakfast as well. The lady who checked in for my family for the restaurant was so great. I forgot her name, but maybe Camela. I really appreciate you! 1st floor bell crews were so kind as well. I definitely want to come to this hotel again. My families Shanghai visit was much happier because of these people. If I come again, I will stay with them. Thank you and miss you, everyone.

It was overall a great stay. The lobby is cozy, fragrant and dimly lit with soft yellow lighting. The room is not very big but there was enough space to move around comfortably. Love the shower with instant heating and water temperature digitally displayed and the hairdryer has good wind strength. The toilet seat is electronically kept warm and wash basin tap comes with hot water, which really made a difference during cold weather. Breakfast was simple but delicious, with variety enough for a nutritious start to the day. The noodles made by the robot was unexpectedly quite tasty. The complimentary late night porridge was also a warm touch to end the day for guests. There are books spread out throughout the public spaces for guests to borrow (all Chinese books though). The location is rather convenient, about 10-15min walk to 2 metro stations, Jing An Temple Station and Nanjing West Rd station, lots of eateries nearby and a few shopping malls like Kerry Centre are also within walking distance, plus the beautiful Jing An Temple of course. Special thanks to the kind staff named Weekend (Zhou Mo) who extended complimentary late check out till 4pm in view of my late flight.

Beautiful hotel with well designed lobby and rooms. The location is fantastic, right in the heart of Jing An. Staff are super professional, very attentive and look after you well. One downside is a fundamental for a hotel, we didn’t get one good nights sleep. The beds are great but the room was too warm, even in early spring when the temperature was still low outside. However, the air con was very loud, even on low setting, so to sleep you either had the noise or it was too hot. One night there was also very loud road construction noise from outside from 3-5am. It’s a city, so this happens but other hotels in Shanghai that we’ve been to before seem to make it their business to know and take proactive measures in like informing and apologizing to guests in advance, putting guests in rooms away from the noise, or at least providing earplugs.

I ended up upgrading to the Shanghai Suite with River View, and it was truly breathtaking. The view was absolutely stunning ~ definitely a 5star experience. I’m so grateful to Max, who made my stay at the hotel even better. During our trip, my child had a persistent high fever and developed a full body allergic reaction after taking antibiotics. Max recommended we visit Shanghai Jiao Tong University Hospital, and my child recovered in just two days. I’m truly thankful for Max from the Maxx Hotel. The food at the hotel was delicious. We especially loved the little robot that delivered items to our room,it was so cute! The hotel location is super convenient, just right across from The Bund. The bed was very comfortable and the environment was extremely quiet. They even provide a Dyson hairdryer ,no need to bring your own! 我最后给钱升级了shanghai suit with river view 这个房型。 风景真的很美很美，尤其是晚上。 风景必须得5星好评。 我很感恩这个人Max。他让我在这个酒店的体验感更好。 我的孩子在这个时候高烧不退，吃了抗生素全身过敏，之后他介绍了我们去上海交通大学医院， 两天就好了！真的感恩maxx酒店的max。 酒店食物是好吃的。 最喜欢送东西上来的机器人， 好可爱啊！ 酒店地点很方便，对面就是外滩了。 床很舒服，环境超级安静。 吹风筒是dyson的哦。 可以不用自己在额外带来了。 天气太冷，我要求了暖炉。 这边洗澡水很大，很热，超舒服 沙发也干净。 酒店的日本餐爱吃生的可以try，好吃，价格高。 记得register“华住会” 有免费早餐哦。 我们两大一小住这儿。 good

It was a great experience in there, Just if there could be a bit more English present ”(such as the Breakfast Menu) it would be more International traveler friendly. The service was spot on.

Lovely and very helpful staffs .Housekeeping staffs are friendly and ensuring we have clean rooms n waters for us to come to. Heartfelt thanks to Zhi Kwang for bringing Mr Kwa to A&E when he was unwell and also prepared his meal too.Mr Kaw was very touch and grateful for that. Great work !keep it up ! See you all again!

I tried to check in at 2pm, was informed that the room was not ready for at least 1 more hour. Asked the receptionist for a restaurant, and instead of pointing out the ones from the hotel, she sent me to Yu Gardens... Come back after an hour and was informed that I need to wait for another 30 min at least. I was given a voucher for a soft drink, and I headed to the lounge to get this drink, I showed the voucher to lady and she said for me to have a cold tea that I agreed. At 3:35 stand up to get my key and the waitress ask me to pay for the tea, I pointed out that I got a voucher and she said that voucher was not good for cold tea and I need to pay aroung 230RMB for a tea I didn't want at the beginning, I was there just for the absurd waiting time for the room to be ready! I asked the manager, and they said no need and they would take care... Arrived in room 1771, a well-appointed room, tried to make a coffee, and the machine was not working... I called the concierge and informed about the machine, after 5 min a lady call me to offer me a bottle.of wine, that I declined as I don't drink offer fruit and at the end an upgrade to the room, I went to the toilet and left the room at 16:00 as I had a meeting. I arrived at the meeting with sweaty clothes and without taking a shower as I got the room over 90 minutes later... I received the key of the new room before I left, when I come back I tried to use the key but was not active, i headed back to reception to check what happened and they activated but didn't apologise for the mistake. The new room had a view of the Bund, so there was no upgrade of the room itseld was just an upgrade of the view... The hotel is nice, has good amenities, and breakfast is solid, fresh, but not as much choice as compared to Shangri-la Pudong. The pool changing room and showers need better cleaning and mantenience. The people at the reception and at the lounge need better training and level up their English to a better standard, hotel is 5 star, experience is far from it.

The hotel is in a very good location in the center of shanghai. We were quite excited to sleep in one of shanghai's most famous Towers. The room was very clean, the interior was a little run down (squeaking doors, big scratches on the floor, damaged silicon of bathtub), but everything worked fine. The view was obviously breathtaking! Unfortunately I was a bit disappointed by the english level of the reception staff. I would have expected differently at a hotel of this status.

Nice Hotel. + Very good breakfast. Free laundry. Pleasant and helpful staff. Near to metro. Nice view. God value for the price. - The room is more like in 3 stars hote l- small and shabby. It was very cold in the room when we came. Staff don't speak English.

This hotel is located nearby a Metro Station and within walking distance to Wanda Plaza. This hotel also provides little snacks and daily necessities for their guest at the loony. The room is large and comfortable and the staff is super friendly and helpful with the set up of our wifi in the hotel room. His name is 小苏 and we appreciated his help very much. Overall it is a pleasant stay and we would recommend others to this hotel.