Seaview Hotels in Melbourne

"Booked a deluxe one-bedroom twin apartment. The room design was nice, but the twin beds were quite narrow. The fridge was empty, not even basic coffee or milk was provided. I had requested a river view and a higher floor to celebrate my daughter's birthday, but not only did the hotel fail to provide it, they didn't even politely explain why. There were also no birthday amenities or greetings. The next day, I called customer service hoping for some milk and also mentioned the birthday issue. She only said ”sorry, the room couldn't meet the request” and that for birthdays, they only offer a ”sprinkle” (I assume she meant something like a complimentary drink or small gesture, but the original text is a bit unclear here, and it seems like it wasn't provided). In the end, she didn't follow up on it either. This left us with an impression of unfriendliness; the customer service attitude was rather cold and unwelcoming. Compared to other five-star hotels, the service quality here was quite disappointing. Additionally, the hotel has very few facilities apart from the gym. The hotel's location is also a bit inconvenient and it's not easy to hail a taxi. On the positive side, a gentleman working at the lounge downstairs had excellent service, was very polite and friendly, and took great care of guests. The food there was also very good. 👍🏻"

"Location is very good because it is just next to a stop on the free tram system. There are shops and supermarkets nearby and some restaurants. You can also easily walk to the CBD, river and Southern Cross Station. It is relatively large and has plenty of amenities. The only negative was that the soft chairs are covered in highly visible greasy food and drinks stains. They should either use a faux leather or something or throws that can be washed. Also there seemed to be a huge excess of bedding which got tangled and uncomfortable. A simple duvet, sheet and two pillows would be better in my opinion. But otherwise, all good!"

"It was a lovely stay, I was here for the F1 weekend, and it was my first time travelling solo. The homeowner Melissa was an absolute sweetheart, and the room was very spacious, very beautiful architecture, beautiful place with an outdoor garden. Would definitely recommend! And also wouldn't mind coming here again to explore this cute little suburb of Williamstown."