Seaview Hotels in Melbourne

"Booked a deluxe one-bedroom twin apartment. The room design was nice, but the twin beds were quite narrow. The fridge was empty, not even basic coffee or milk was provided. I had requested a river view and a higher floor to celebrate my daughter's birthday, but not only did the hotel fail to provide it, they didn't even politely explain why. There were also no birthday amenities or greetings. The next day, I called customer service hoping for some milk and also mentioned the birthday issue. She only said ”sorry, the room couldn't meet the request” and that for birthdays, they only offer a ”sprinkle” (I assume she meant something like a complimentary drink or small gesture, but the original text is a bit unclear here, and it seems like it wasn't provided). In the end, she didn't follow up on it either. This left us with an impression of unfriendliness; the customer service attitude was rather cold and unwelcoming. Compared to other five-star hotels, the service quality here was quite disappointing. Additionally, the hotel has very few facilities apart from the gym. The hotel's location is also a bit inconvenient and it's not easy to hail a taxi. On the positive side, a gentleman working at the lounge downstairs had excellent service, was very polite and friendly, and took great care of guests. The food there was also very good. 👍🏻"

"十分滿意！75樓景觀開揚，似主題房，好多 Hello Kitty，連餐具、公仔、洗手液都有。唯一小插曲：想熨禮服但熨斗壞，一開跳掣兩次；房東有 Offer 另一個熨斗，但時間唔許可用唔到。整體非常好"

"It was a lovely stay, I was here for the F1 weekend, and it was my first time travelling solo. The homeowner Melissa was an absolute sweetheart, and the room was very spacious, very beautiful architecture, beautiful place with an outdoor garden. Would definitely recommend! And also wouldn't mind coming here again to explore this cute little suburb of Williamstown."

"The hotel is clean and very busy during the morning time. Dont say about the reception area because it just too crowded. The fact that they provide luggage storage before check in also very helpful for us. The only cons is the hotel is too busy and full with people, there were people open/close the door non stop for 10minutes with loud voices in front of our room around 5pm."