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I stay in hotels A LOT! But except for one other occasion, I've never bothered to leave reviews. But this place is one of the more questionable hotels I've stayed at for several reasons. The hotel: - they charged my credit card the full fee a day BEFORE I checked in. They have a 24 hr cancellation period with minimal one night charge yet they still took it upon themselves to charge me before I actually checked in - very unethical - they want a photo of government issued ID. Weird, with all the crazy data breaches occurring, it's recommended private entities DO NOT store this unnecessary data, yet they still expected a copy. I didn't provide it, just let them sight it upon check in - the pics used to promote the apartments are stretched out and misleading. The actual apartment is small, very small if you consider the costs incurred - photos online make it look like there is a bathtub, (and when I called the hotel to check, the person I spoke to told me there was a bathtub) but there actually isn't any which is VERY inconvenient when travelling with a companion who can only use a tub (for accessibility reasons) - they don't do housekeeping every day. You can ask for fresh towels but goodluck getting a vacuum or dirty bin emptied. The actual apartment - there is no ducted air conditioning. On a hot day (was 35° when I checked in) I needed to blast the AC at 18° (we froze in the living area) just so cool air can seep into the bedroom and cool it down so we can sleep - the actual apartment was very dirty. Tiles had previous occupants hair on the floor, carpet is stained in multiple locations, glass doors and outside balcony railing dirty with hand prints and smudges - minimal crockery and cutlery provided. Only one drinking glass provided - no tea towel provided - phone in room not set up. Had to call reception from my mobile to report issues - oddly there are very few electrical ports in the living area. Difficult to charge devices - there is no shelving in the wardrobe, and it's difficult to tidy anything up or pack things away. Only one storage shelf and you need a ladder to access it - the railing for the wardrobe is so high, one needs to be over 7 foot to use it - to access the bathroom, one needs to go through the bedroom so it's really hard to have one person stay up while another sleeps - the bathroom doesn't have a drain so any access water needs to be mopped with the towels to avoid a slip hazard (problematic as they only give you 2 towels and don't do daily room service) - there are NO clothes hooks in the bathroom The positives: Overall the staff were pleasant and friendly. Every staff member I spoke to in person was hospitable, helpful and very kind. The blockout blinds were good and the sound proofing was great. They also accommodated late check out. I felt very disappointed as I travel to Melbourne monthly and was very disappointed to pay premium costs for accommodation but get what I consider inadequate facilities. I'd only recommend s

This apartment was ideal - it had all you would need for a week long stay - washer, dryer, dishwasher. It was larger than my sons apartment in Canada Water in London. I could stream my own things on the TV - separate bedroom and lounge area. Safe in room. Plus a super unexpected bonus the room had a balcony. I would certainly recommend this to any traveller for short or longer stays. Plus there a lovely little friendly bar just a few minutes walk and Flinders station 10 min walk. If i come back to Melbourne i would stay here for sure.

Great hotel. However it seems that parking around here isn't so convenient due to spaces. And thus I took the vallet which is 80 per day. A little pricey from my own view but maybe no other choices I guess ? The area is amazing to town hall and have almost full walking access to east Melbourne already. Everything would be in 3km range which is definitely walkable. Breakfast is impressive and staff are extremely helpful. Very good

Unfortunately the hotel was in the middle of a construction site when we visited which made getting in and out by foot a little challenging at first. Staff are great and the facilities are also top notch.

First time in Melbourne and decided to stay at the Hotel Indigo as it was advertised as being newly remodeled from old Holiday Inn and my prior experience with the brand in the USA. The hotel was very clean and modern. The staff and the desk were very friendly and helpful. My room looked upon the old Victoria Railway Administration building. My room was spacious enough for me. The window was very large as you can tell from the photo, but wished the automated shade also goes bottom to top as well, so I could keep the top part open and bottom window closed for privacy at night. The breakfast at the hotel was very satisfying and provided a good start to the day. Hotel is within walking distance to Southern Cross station, where I went to the Woolworth grocery store for some items as I had stayed 5 nights at the hotel. Hotel is also walking distance to the CBD with locations like Town Hall, Chinatown, Yarra River, Art Museum not too far. All in all, had a good stay here.

This classic hotel is everything you could wish for and expect. The staff are fabulous, always helpful and relatable. The room we had was incredible - an entry foyer, separate bathroom, huge bedroom and walk-in closet with mini-bar; more a suite than simply a room. The furniture and decor in our suite and throughout the hotel is appropriately of the period, without being precious or stuffy. We had a share platter in the cricketers bar which was very good in quality and value and our breakfast this morning was superb and superbly presented by a great staff - quietly efficient. We would advise you to take the time to just wander around and look at all the artworks and perhaps we might see you next time we stay; we'll certainly be coming back.

The hotel is conveniently located right in the heart of Melbourne near the Spanish Quarter, Bourke Street Mall, and other shopping precincts. The staff are friendly and efficient at check-in. The rooms are good in size with modern amenities and comfortable beds. There is a kettle and small fridge. The bathroom has a bath with a shower, so if you have mobility issues, it's not for you. There is no rail to hold onto when getting in or out, which makes it dangerous, especially as it gets slippery. There is a pool and gyn which were modern and accessible. The room we had faced into the mezzanine of the hotel so you dont get any light from outside, which was strange. The room was very quiet and had a good air conditioner. Overall, we would stay here again, although the lack of being able to see outside wasn't ideal, and if you stayed for more than one night, it could be an issue.

I booked 10 nights at Pullman Albert Park, and got upgraded into privilege room. It was a pleasant stay. It shares the same facilities (restaurant, gym, pool etc) with Mercure, but it felt more like you're in Mercure than in Pullman. The hotel is a short tram trip to CBD. The tram stop is within walking distance, so it was convenient. I love that it is facing the Albert Park lake, such a vibe! The building is a bit old, but the room was still comfortable. The service was very good, everyone was really friendly. The only downside was that they looked understaff. I had to carry my own luggage when I left, and not many staff were present especially in the restaurant. But, everyone was very helpful! This hotel offers good value for longer stay. It's a perfect place if you want to explore more local activities such as: visiting the markets, exploring the surrounding (you can go to Royal Botanic, National Gallery of Victoria, Shrine of Remembrance), or going to the beach. Thank you for the pleasant experience!

I stayed for 3 nights from 30 May 2024. I've sent the email in advance and let them know that I will arrive there in the morning by the early flight. I didn't expect to be able to early check in, so I was going to ask them to keep my luggage. However, they prepared a room for check in early and it was a nice surprise that they provide me un upgraded room! My key didn't work at the lift, but the receptionist lady was very helpful and come with me to the room and swiped the key and checked the key worked in the room. The room was clean, spacious, two wide screen TV and modern and cozy atmosphere. I really relaxed to watch a good selection movie and I enjoyed T2 tea. The location was great. The Royal Arcade is just cross the road and I really enjoyed walking to grab coffee every morning around Little Burke Street and Flinders Lane where are just 5 minutes by walk. They arranged one delay check out, plus kept my luggage until the time of my flight. It was a great customer service. This is a small boutique hotel. However, it seems they try to provide a flexible service and meet the customer's need. Overall, it was very enjoyable stay!

Stayed here as a Diamond Ambassador in an iconic suite - Check in experience was great, warm welcome, benefits acknowledged and welcome drink provided. Amazing room, ridiculous amount of space, comfortable bed, great little office/working area. Unfortunately, the general level of service/care factor is lacking especially when staying in a room costing over 1k a night! One of my complimentary water bottles was open/used and about half empty, yuck. Later that day I wanted to use my $25 credit on the minibar 200ml bottle of gin (which is listed as inclusive of 4 mixers). Gin was missing from the mini bar I couldn't find it. Called down to reception to ask if it was by request, they assured me it should be there and would send someone up. Waited 2 hours and no one came which frustrated me as I was waiting so called down again and was assured someone was on the way. Someone did arrive with a huge bag full of everything except the gin. When questioned didn't seem to know what I was talking about, I had to point to it on the minibar menu and was met with a very confused expression, he left. Then about 30 minutes later a different person arrives with the gin bottle, success. However upon checkout there were a bunch of mini bar items charged which I hadn't consumed, and in fact were not even missing. I hate having to have that conversation but after only 3 words they were ”happy to remove them” which makes me think this isn't an uncommon occurrence. I later noticed that the mixers were charged as well where as they should have been included with the gin purchase cost, but I couldn't be bothered wasting my time to try and sort it out. Club lounge service was attentive but did fill up and get quite busy in the evenings however my drink was always topped up and the staff there were friendly and engaging. Temperature control seems non-existent in the room and I'm convinced it makes no difference what you set it to. I had my do not disturb on until mid morning, so as I was leaving for the day dropped by reception and said I may have missed housekeeping and could they have someone make up the room. Arrived back a few hours later and it hadn't been done. All up a real mixed bag here, but can't help feel my simple requests were a bother and inconvenience.