Luxury Hotels in Melbourne

"The hotel's location is excellent, making it convenient for getting around. The room was clean and odor-free, the bedding was soft and comfortable, and the soundproofing was good. The front desk staff were warm and attentive. Overall, it offers great value for money, and my stay was excellent. Highly recommended!"

"Dear Hotel Management Team, I am writing to express my extreme disappointment with my recent stay at the Pullman Melbourne on the Park, and I wish to lodge a formal complaint. During my stay, I encountered the following issues: 1. **Inadequate Room Preparation** * The mini-bar in my room was completely empty. * I had booked a twin room, but was provided with a king room, which did not match my reservation. 2. **Unprofessional and Unhelpful Service from Front Desk Staff Member Chris** * When I reported that the QR code for in-room dining was not working, she merely suggested I go to the bar to order, without attempting to resolve the QR code issue or offering an alternative. Upon going to the bar, I was informed that food service only began after 12 PM, and it was approximately 9 AM at the time. This meant I was unable to obtain any food or beverage service. * When I reported that the TV in my room was not working, she simply responded with ”ok.” She did not inform me that maintenance would be arranged, nor did she provide any timeframe. Consequently, a maintenance person entered or knocked on my door without prior notification while I was showering, which made me feel very uncomfortable and disturbed. The aforementioned issues severely impacted my stay and fell far short of my basic expectations for your hotel brand. I look forward to your response."

"Upon first checking in, I found the hotel to be quite ordinary. However, after staying for a few days, I realized how convenient and comfortable it truly was. The hotel breakfast was also delicious! A special shout-out goes to a Chinese waitress in the restaurant who was incredibly polite and provided exceptional service – absolutely 10/10! Unfortunately, she was off on my check-out day, so I didn't get a chance to say goodbye."

"The Cullen Melbourne is where art, style, and comfort come together in the coolest way possible! This place is spotless, with amazing artwork that gives it a seriously creative vibe from top to bottom. The rooms are super comfortable, like a cozy hideaway with everything you need—even your own cooking setup if you feel like whipping up a meal. The location? Perfect. You’re right in the heart of Prahran and South Yarra, so the best cafes, shops, and nightlife spots are all right there. It’s like having Melbourne’s coolest neighborhoods at your doorstep! The Cullen isn’t just a place to stay; it’s an experience that feels just as chic and relaxed as the area it’s in. Totally recommend if you’re after style, comfort, and a dash of artsy fun!"

"This hotel is located by the Yarra River, a bit far from the city center but still a walkable 20-30 minutes away. There are quite a few restaurants across the river, as well as the DFO outlet mall. The hotel facilities are new and well-maintained, and the room decor is naturally simple with some greenery. The only minor downside was how difficult it was to get through to the front desk by phone; it took over an hour to get slippers delivered on the first day 😂. Amenities: New, tasteful Cleanliness: Clean Environment: Peaceful, along the Yarra River"

"The hotel is pretty good, with a great location. It's really convenient to head downtown from here. The room had a nice view and was quite clean. All in all, a good experience, and I'd definitely come back. The main entrance is a bit small, but the service was decent."

"This hotel seriously lacks everything. They don't provide water; you have to buy it yourself. They only give you one pair of slippers, and if you ask for more, they flat-out refuse. The bathroom only has bath towels—no hand towels or large towels at all. The kitchen floor was incredibly sticky when we walked in, like it hadn't been mopped. Forget about any welcome fruit. The TV only has YouTube, and the Bluetooth speaker wouldn't connect. The location is a bit out of the way. The only positives are that it's quiet and the bedding is decent. Honestly, for this price, you're better off staying in the city center. The Park Hyatt isn't much more expensive and is superior in every way. I really regret switching to this place just for a suite."