Spa Hotels in Melbourne

"The room was very spacious, and it even had kitchen facilities, plus a large bed, making it perfect for a couple's trip. My only minor complaint is that the shower stall felt a bit small, and the shower head was fixed, so it couldn't be adjusted up or down, which was a bit inconvenient."

"I had a terrible experience at this hotel. We were required to pay a deposit, which I settled with my credit card. When we checked out at the front desk, the receptionist didn't ask about any incidental charges, nor did they inform us of any fees incurred during our stay. A few days later, I received a credit card notification that the hotel had charged me for in-room dining services. After checking with the hotel receptionist, they confirmed a mistake had been made and that the wrong room was billed. While the hotel did refund the amount to my account a few days later, I requested an explanation from the manager about this incident, but received no response. Here’s what went wrong at the hotel, which is completely unacceptable: 1. Charges were incorrectly billed to the wrong room. 2. No one asked us if we had any charges during our stay, nor were we informed of any charges at the front desk during check-out. 3. The hotel directly debited my credit card a few days after I left, without contacting me or providing any prior notification. 4. I received a refund from my bank, but due to exchange rate differences, the amount I got back was less than what I originally paid. This is extremely poor; I shouldn't have to pay for the hotel's mistake."

"The Kimberley Hotel was really good. Staff were very accommodating considering I had booked for 5 people and trip.com allowed us to book a four bed room for 5 people (i had assumed it included a roll out bed) Was very annoyed when we arrived as very tired after a long drive, however the staff at The Kimberley Gardens Hotel were very accomodating and upgraded us to an adjoining room at no extra cost. Would not book with trip.com again, but would definitely stay at Kimberley Gardens again."