"I recently stayed at the Hilton Garden Inn Muscat and was thoroughly impressed by the flawless experience. The check-in was seamless, with friendly staff who were attentive and welcoming. The room was spotlessly clean, modern, and equipped with a comfortable bed, high-speed Wi-Fi, and a well-designed workspace. The hotel’s facilities, including the fitness center and pool, were pristine and well-maintained. Its convenient location made exploring Muscat a breeze. Every detail was perfect, making my stay truly exceptional. I’d highly recommend this hotel to anyone visiting Muscat!"
"Mercure Muscat – ⭐⭐⭐⭐ (3.5/5)
The hotel overall was nice — clean, comfortable, and in a convenient location. Staff were friendly and helpful throughout our stay.
However, a few things brought the experience down:
🚿 Shower temperature was temperamental, switching unpredictably between hot and cold.
❄️ AC in the room was inconsistent, which made sleeping a bit uncomfortable at times.
🏊 Swimming pool turned green on the final day, which was disappointing and didn’t feel hygienic.
With a bit more attention to maintenance, this could be a much better stay."
"This was the 2nd time we stayed in this hotel. The hotel is a new property, very clean and in a convenient location near the Mall of Oman. We wanted to be close to the U.S. embassy. The management and staff are super nice and helpful. From start to finish. Restaurant staff are also super nice. We had breakfast every day, and it was sufficient. I definitely recommend this hotel if you are on a trip personal or business."
Very Good
85 reviews
8.5/10
1 night
From US$56
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"This was a great hotel APART from the very strong air freshener used inside the rooms, which was so strong I could taste it in my mouth! The kind hotel actually used the ozone machine to suck the air out of a room for me but it hardly made any difference. I stayed over a week and it took about 4 days for the smell to wear off. I would suggest not using such an overpowering smell in the rooms as surely it must be uncomfortable for many guests.
But the food was great, staff were great, rooftop and pool -- I would certainly recommend if you don't mind very intense air freshener!"
"From checking in to checking out it was faultless.
Brilliant hotel, great facilities, great food and awesome customer service!
Room was perfect
Gym was perfect
Pool was perfect
Breakfast was amazing
Coffee bar/ reception area and outside sitting area fantastic.
Also 2 fantastic restaurants outside but attached to the hotel and 4 brilliant coffee shops one of which is a Starbucks and the only one I didn’t visit.
Without doubt I’d stay here again. 10/10 especially for what I paid."
"We stayed for three nights, the room was clean and spacious, the breakfast was rich and varied, and we were surprised to have three dozen fish and monkey peaches. The elevator leads to Grand Mall, which has supermarkets and restaurants, clothing, etc. Every waiter is very warm and thoughtful. But the taxi outside the hotel is twice as expensive as the taxi downstairs, which brings us inconvenience. Breakfast number one"
"Better than expected.. The photos don't do it justice. It is a wonderful hotel, food is brilliant and staff always greeted us with great smiles and willing to help. I'd really recommend this place to anyone travelling to Muscat!"
"5⭐️for the service as I had the pleasure of interacting with Ms. Beena at the front desk, and I must say, she truly went above and beyond to ensure my stay was nothing short of outstanding.
From the moment I approached her she greeted me with a warm smile and a friendly demeanor that immediately made me feel welcome. She is attentive, efficient, and knowledgeable, answering all my questions and addressing my every need with professionalism and poise.
What truly impressed me, was her willingness to go the extra mile to ensure my comfort and satisfaction. She took the time to listen to my requests, offered personalized recommendations, and even followed up with me to ensure that everything was to my liking.
Ms. Beena is a true asset to your team, and her exceptional service has left a lasting impression on me. She embody the perfect blend of professionalism, kindness, and hospitality, and I feel grateful to have had the opportunity to interact with her.
For cleanliness i rated it 4 coz maybe the housekeeping missed to change cover for 1 pillow, there are 4 pillows in the room however theres 1 that smells used and have a little stain on it already. Aside from it generally the hotel is clean and tidy.
Location: No nearby/walking distance shops, stores, restaurants or mall.
Amenities: all standards are available"
"The hotel is close to the airport, has convenient parking, and is newly renovated. It's practically on par with a domestic four-star hotel. The staff were friendly and, upon learning it was our first time in Oman, upgraded our room."
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Latest reviews for Muscat hotels
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Browse these genuine traveler ratings and real guest reviews to find the best Muscat hotels.
9.5/10
Amazing
AAhmed AlshehhiThe stay was exceptional
The hotel is clean, central to the city, and close to all tourist and service places
The rooms are clean and have a nice view
A welcome from Brother Hossam Al-Nabhani at the reception and speedy procedures
Lluke_middlebrookStaying at the Shangri La Al Husn Muscat has been one of the highlights of our time in the Middle East.
We decided to go for my girlfriends birthday and the team worked exceptionally well with me to deliver a unforgettable experience.
Getting to the Shangri La was a bit of a challenge and taxis do not come cheap in Oman. Though it was not challenging I do wish there was a pickup/drop off option for the guests.
The inclusive breakfast was wonderful and ordering off the menu assured that everything you ordered stayed fresh. There was a mixup with our order due to a language barrier but the food was still phenomenal.
The in room breakfast and room service was a highlight as it allowed you to take full advantage of the room and with the inbuilt heaters in the dining table assured the food stayed hot. The value for money on in room dining was disappointing as an order of a burger and fries came with a small amount of fries, however that was fixed with our next order.
The afternoon tea was delicious, highlights being the fromage and watermelon and the scones. Each afternoon tea was different and kept the palate excited.
The happy hour beverages were also included and always came with a suprise canapé from the restaurant.
In terms of the staycation, it was perfect. The interior and exterior of the hotel is beautiful and the sound of the ocean left you relaxed for the stay.
I would like to raise that there was a lot of sealife by the beach which deterred us from swimming in the sea as we had heard a lot about the Omani coast and didn’t have much confidence in the beach patrol and lifeguards there. We noticed some playing on their phones but they were always happy to assist taking a picture for the two of us. I would suggest a more upfront approach when it comes to what you can expect in the sea there.
A visitors lounge was also available allowing you to take full opportunity of the facilities till you left for your next adventure.
GGuest UserI contacted them regarding my invoice that includes a breakfast that is already paid and still no reply
More, still waiting for my deposit refund wherease the desk service told me the refund will be done in the same day than check out
GGuest User1) The first thing I would like to note is the location of the hotel. It is really advantageous. The view from the hotel is gorgeous, the sunset is amazing. The territory of the hotel itself is very small, but you can go beyond the territory, there is a very green and cozy area.
2) Beach. The beach is located in a small bay. Very comfortable and uncrowded. The sea here is always shallow, there are often low tides and in order to dive at least waist-deep you have to stomp and stomp. The beach is ideal for a holiday with children, but not for those who like to swim. But lying on the sun loungers here is cool in any case.
3) Service. The service is generally poor. The staff is mostly not very smiling.
4) Rooms. The rooms are simple and tired. Bedside tables from the 90s. I don’t understand why they can’t upgrade! At first we took a standard room, but then we changed it to a room with a sea view and a balcony. It’s 100% worth it. I strongly recommend paying extra, because the sea view is gorgeous, and the balcony is large and it's great to sit there in the evenings! The view of the city will significantly spoil your impressions of the hotel! If you take it without a balcony, then definitely with a sea view!
5) Restaurants. The restaurants are excellent, with a gorgeous view. But very expensive. We were first in a restaurant by the beach for lunch - it was very expensive and not very tasty. All the food was brought cold, and this was in the heat! Then we went to the Italian, very tasty! And in the local, it's nearby, we took a set for two. It turned out to be a bargain, and there was so much food that for 2 adults and one child it was just too much:)
SEPARATE REMARK ON THE RESTAURANT. As far as I found out later, IHG program participants (free registration) are given a discount in restaurants (25 percent). When registering at the hotel, I specifically indicated that I was a member, to which I was told that since the booking was made through a partner, the loyalty program was not involved in any way. As a result, my loyalty program number was not recorded, no one asked in the restaurants, and as a result, I did not receive any discount! This left very unpleasant emotions.
AAutumn-in-MeComfy bed, very good food breakfast variety and quality, good bathroom. Huge room and sound insulation. Great parking spaces. Lots of business guest. Location is nice, very close to city and airport.
MMaria DivinaLocation is in a good neighborhood, you can cook and the room is spacious. Suitable for long stays. However for me, there are better hotels to stay at in the same price range. Encountered a problem multiple times with the door lock, overall it's ok. The wifi is also good.
GGuest UserWe had an amazing stay at Sheraton!From the moment we arrived, Janat and the other staff were incredibly friendly and attentive, making us feel right at home. The rooms were spotless, spacious, and beautifully decorated, with all the amenities we needed for a comfortable stay. The location was perfect—close to major attractions and great restaurants. My kids especially loved the breakfast buffet😁
Overall, I highly recommend Sheraton to anyone looking for a relaxing and enjoyable stay. We’ll definitely be coming back!
GGuest UserDecent clean functional hotel, extremely businesslike, everything as it should be but staff were very aloof and unhelpful, when I asked the receptionist to help me with a taxi she walked away, when I asked her colleague he refused and told me to use the ripoff opportunist taxi drivers that were constantly loitering in the lobby and change extortionate prices, customer care non existent but am absolutely fine hotel otherwise
PPHILLIP JAMESThis hotel is strategically located close to the Avenues Mall. Attached to this mall (and closest entrance to the hotel) is Lulu Hypermarket -an amazing supermarket with local and international brands, and a fantastic bakery. This mall is a 5 minute walk from the hotel. However, you do have walk along the road as the sidewalk / footpath does not exist. But this is only for 300 metres. In fact you can get off the street, but it is gravel/ construction site, so you shoes will be messy. Uber and Grab do not exist in Oman. However, the hotel has two or three taxi drivers that will you take you anywhere. They use set rates, rather than a meter. For example Hotel to Airport run is 8 is Omani Rial (US $20). While this hotel is great for shopping, it is not the best for major attractions of Muscat. The main historical sites of Alam Palace, Ai Mirania Fort and National Museum is 21 kms from the hotel. About 10 Omani Rial is each way by taxi. However, there are very few hotels in this area, so most people stay in hotels near Malls in Oman. This is some form of Public Transport in Muscat, but it can be hard for tourists to use without changing to another bus or long walks. For example, the Royal Opera House is 10 kms from hotel. By using public transport this would require a 2.5 kms walk. The hotel rooms are quite spacious and feature comfortable lounge style chairs. The hotel is located near an expressway /motorway, but good soundproofing means this is not an issue. I was of level 3 and could just see the ocean in the distance (right) and the mall (to left). They do have ocean view room (more expensive higher up the building). The TV is very disappointing - small & old with fuzzy channels. Fortunately, the internet is great, so viewing most programs on the computer. The rooftop has great swimming pool and bar, but maybe a little too cold to swim with highs of about 22-23 C in winter. Staff at receptionist are very obliging. I can definitely recommend this hotel for shopping and good base to experience Muscat. However, as mentioned, it is long way from the major tourists attraction of the city and taxi is required.
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