Luxury Hotels in Shenzhen

It’s my second stay at Shanghai-la Nanshan. Really enjoyed my last stay, so this time I brought my mum with me. She’s stunned by how pretty the hotel interior is, it’s definitely the style she likes. Here, special thanks to Allen and Alice at the front office, they’re totally caring and helpful. We enjoyed every minute of our stay,the room is perfect, and the night view is amazing. I think I’d choose here again for my next family visit. Thanks for everything!

Amazing stay. I love that it is peaceful and quiet. Room is huge, bed is sooo comfy. I was so well rested. Totally worth the money. The staff were all kind and did their best to communicate in English. My Chinese was broken but the staff managed to serve my needs. Shout out to Shay for smooth check-in process and to Pike for guarding my luggages before I leave for the airport at night (because my flight was at midnight).

I had a fantastic stay at Raffles Shenzhen with my family for my birthday. The staff went above and beyond to make the occasion memorable, brought out my birthday cake at just the right moment and even surprised me with a complimentary Singapore Sling. Special thanks to Naomi at the receiving counter, who greeted us as soon as we arrived and took care of our luggage before we even checked in, and to Minnie at check-in, who recommended and booked a fantastic restaurant for our first lunch. The team at the Long Bar on level 71 were outstanding, handling the cake and making the celebration memorable. The pool and sauna were immaculate, everything was well organized, and our room offered an incredible view of Shenzhen Bay and Talent Park. Every detail, from the attentive service to the luxurious facilities, made this a truly unforgettable experience.

Food was good and plentiful. Facilities fresh and well maintained. Xiaomeisha is under a state of redevelopment so the surrounding areas are full of roadworks and construction. If you come back in a year or two, the area will look amazing. A happy stay with magnificent views. Daughter enjoyed it too. Next door to Xiaomeisha Sea World.

Subject: Formal Complaint Regarding Payment Handling Experience I am requesting to book a room for my boss’s VIP guest and payment issue related. I am writing to formally express my disappointment regarding my recent experience with the payment process at park Hyatt SZ. While I understand the importance of adhering to financial regulations, I found the rigidity in handling my payment request highly frustrating and inconvenient. Despite my repeated attempts to find a workable solution, your team, particularly the duty manager, was unable to provide any alternatives or flexibility. It became evident that while they were strictly following the finance department’s guidelines, they lacked the training or authority to offer guests any viable options. Ultimately, I had to come up with a solution myself—something I would have expected the hotel staff to assist with, rather than leaving it entirely up to me. A hotel’s reputation should prioritize guest convenience and ensure that staff are trained to handle such situations with flexibility and professionalism. The inability to provide alternatives not only caused unnecessary inconvenience but also left a negative impression of the hotel’s customer service. I hope this matter will be taken seriously and that your team will consider improving training for handling payment-related concerns in the future. I would appreciate a response addressing how you plan to enhance your service in this regard. Having just check out from park Hyatt Changsha and last week from Alila, just felt something is missing. Sincerely, C

Our family stayed here for the weekend. We had a fantastic stay at Andaz! Brand new hotel with very thoughtful decor and comfortable beds. Extra bed for my child was also added for free. They also have a promised butler service which was a huge bonus. Mia, our butler, was super attentive and kind, she made our stay such a great experience with her very thoughtful service. Breakfast was also exceptional! Would recommend to anyone looking for a nice weekend vacation!

This was the first time we stayed with Intercontinental. A lot of visitors checked in but was quite smooth overall. Got a free upgrade to Club Intercontinental. Thank for frontdesk staff kind arrangement. Unluckily, the air conditioning in my room was not in normal condition and had to change another room. Staff in the Club side were so attentive and helpful at all times. Clearly noted all my requests and they did a well follow job. The view of infinity pool was amazing and the beach was so nice. They arranged staff to keep the shoreline clean everyday. It was a very relax trip in here and I will recommend to all my friends to visit in this hotel.

We thoroughly enjoyed our stay at the Marriott Hotel at Golden Bay. Our room was beautiful and clean, very spacious with an outstanding view over the pools and ocean. The facilities were very good, especially catering to children with several shallow pools, a petting zoo, and a play room. The food was wonderful, especially at the Golden Bay kitchen. This is the nicest buffet we've ever been to. We were in no way disappointed!! Both breakfast and dinner were outstanding with so many options that surely anyone must be well satisfied. The location is some distance from the nearest metro station. Some might say this hotel is inconveniently located. That's one of the reasons we chose it, to get away from the crowds at Dameisha and Xiaomeisha and avoid the crowds of scantily clothed foreign tourists. We were very pleased with how few people were in at the beach and in the pools. We were very comfortable here and would definitely stay again.

I recently stayed at the Mandarin Oriental Shenzhen, and it was absolutely amazing! The views from my room were breathtaking, overlooking both Shenzhen and Hong Kong. The rooms were super spacious and had all the modern comforts you could ask for. I loved dining at their restaurants—each one had something unique and delicious to offer. The spa was a real treat, perfect for unwinding after a day of exploring. The staff were incredibly friendly and made me feel right at home. Whether you're visiting for business or just to relax, this hotel is a fantastic choice!

Had a great experience in this amazing place! Beautiful views, private beach, sand is white, palm trees around. The territory of the hotel is huge, big restaurant for breakfast. Many things to do. But the indoor swimming pool was a bit cold for me. Special thanks to Felicia, she helped a lot in my problem and solved it, it was a pleasure