"A very nice stay in the city of Kumamon! Staffs are friendly, the room is big, amenities are well prepared. Had a three-night stay in the same hotel and enjoyed the convenience of it as it’s right next to the JR Kumamoto station with bus stops nearby and connected to the AMU plaza."
"Vessel is a budget type accommodation... You get just enough of what you need and if you want anything more or anything specific, you help yourself to their amenities on the 2nd floor reception. Location wise was perfect for us and the rooms are all insulated so you don't really hear the noise outside. They don't provide carpark but have a tie up where you pay a fixed rate to a very close by carpark operator (about 250m away only). We were 4 persons (2 adults and 2 teenagers) and even though the room came with two beds each sized between a single bed and a queen sized bed and a third roll out mattress, you still need to pay more for the bed linen, comforter and a pillow."
"Cleanliness (minor issue): While the room itself was clean, it felt very damp upon entering, and there was a distinct musty odor. Thankfully, this dissipated after I ran the air conditioning for a bit.
There were four pillows on the bed – some soft ones and some medium-firm, possibly buckwheat, pillows. One of the medium-firm pillows, however, smelled absolutely horrific, like it hadn't been changed after countless sweaty guests. This really made me question the hotel's hygiene standards. I've since stayed at other hotels that also provide these medium-firm pillows, and none of those had any odor.
Location: The location is incredibly convenient. To reach Kumamon Square, you'll need to take the tram, which costs roughly 9 RMB per ride. Kumamoto Castle is visible as soon as you get off, and the hotel is just across the shopping street. Tsuruya Department Store is also within a 10-minute walk. Within a 5-minute radius, you'll find a 7-Eleven, FamilyMart, drugstores, and numerous eateries – essentially everything you'd need for a trip to Kumamoto is right here.
If you're not planning to be out exploring from dawn till dusk every day, I highly recommend staying here as everything you need is readily available. However, if your itinerary involves extensive JR travel from early morning until late at night, then staying closer to Kumamoto Station would be more advisable."
"Location was great, right next to shinshigai street, there was a public spa and sauna complimentary for guests to use. The pyjamas top was also quite comfortable to wear. Disposable toiletries available for pickup at the recep area, this includes tea. However, no coffee was available which was kinda shocking to me as this was a first I encountered in all the hotels I have stayed at. The air con or ventilation vent also requires deep deep cleaning, I had the sniffles after staying there and the air conditioning seems warm even after adjusting it to the lowest. I realised why after seeing the vent. The room feels slightly smaller than other similar sizes room that I have booked during my travels in Kyushu region."
"A great value stay! The staff were friendly and helpful. The washing machine facilities were easy to use and managed to find an available machine most times. We stayed for 3 nights and each day bins were emptied and fresh towels given. The extra space under the bed for suitcases is a great touch and overall the room design in excellent. There were several tour groups staying during the 3 days which made it a little too busy, especially during breakfast as these guests all went at the same time. Not a great experience for more independent travelers like us, but the staff tried very hard. Overall one of the better stays we had during our Kyushu trip."
"We some issues with the room we got. Toilet has a foul smell but the service recovery was impeccable. We left for dinner and they helped us to shift rooms. All our stuff were placed exactly how we left them. They even brought over stuff we placed in the fridge. Parking is available on site but there are cheaper parking within the area."
"The staff is friendly and provide good service.
The bath house is normal, but can tell its age.
I feel the room is very dusty, it’s making my hand itchy and nose sneezy all the time. The bathroom is also old with water marks and mould.
I am a fan of Dormy Inn and have stayed in Dormy Inn branches at Aomori, Hachinohe, Tokyo, and Osaka before, but this Kumamoto branch has the most room for improvement.
The hotel is in walkable distance to the castle, so it is great."
"Very central location at the shopping mall but it is difficult to enter the hotel as mentioned by other reviews. Great amenities provided at the hotel lobby- hair oil and bath salts! Room was clean and spacious. Overall a great experience."
"The hotel is conveniently located, just a 5-minute walk from Kumamoto Station's exit. It's the second high-rise building to the left within the station plaza.
In terms of facilities, the King room we initially stayed in was quite small, a common characteristic in Japanese hotels. It was rather inconvenient having to place our 26-inch suitcase on the sofa just to open it. The next day, we switched to a Twin room, which offered a significant improvement in space. The decor, apart from the bathroom, was generally acceptable.
Overall, it was a decent, though not outstanding, stay."
"The whole hotel is tatami . As soon as you enter the hotel, you must take off your shoes and have staff to clean your luggage. The environment is comfortable.  Free supper is provided in the evening. After the hot spring, there are snow bars and Yiliduo. There are comics in the lounge area. The room is clean and comfortable."
Browse these genuine traveler ratings and real guest reviews to find the best Kumamoto hotels.
9.7/10
Amazing
EEtsukoThank you for your continued support. It's been a year since my last stay at Nakajimaya Dyeing and Inn. I received a handwritten welcome message upon check-in and I am truly grateful for the heartwarming hospitality. Every time I stay here, I always feel like I'm coming home to a cozy, relaxing place. The owner's warm and kind hospitality can be felt in every corner of this inn. And whenever I stay here, it's always spotlessly clean, so I can stay comfortably. The shared kitchen is comfortable and I always cook my own meals. The shared living room is also spacious and comfortable. The shower room is hygienic and has plenty of hot water. Of all the guesthouses and dormitories I've stayed at, this is my favorite. I stay here every time. I recommend this inn as it's a place you can stay with peace of mind.
GGuest UserHotel Nikko truly lives up to its reputation as a standard-bearer for Japanese hospitality – with impeccable five-star facilities and service.
The hotel is located in Torichosuji, about a 10-minute walk from Sakuramachi Bus Terminal. It’s directly opposite Tsuruya Department Store, and a bustling shopping street with several pharmacies and numerous dining options is right next door. I especially recommend checking out Sakuramachi Sakura Mall for some serious retail therapy! 😂
Personally, I found staying near Kumamoto Bus Terminal much more convenient. Buses offer extensive and affordable coverage to most destinations. Kumamoto’s JR train services aren't very frequent, and while they might save a little time, transfers can be cumbersome and much more expensive.
The room was very spacious. Our triple room had two large beds pushed together, which was perfectly sufficient for sleeping. It also featured a capsule coffee machine and complimentary La Mer toiletries – a truly luxurious touch! The lobby is bright and spacious, making every entrance and exit a pleasant experience. The senior lobby manager, with his remarkably sharp gaze, reminded me of the 'Grand Maison Tokyo' drama, exuding an air of sophisticated, old-money elegance that was subtly impressive!🤣
Overall, I was thoroughly satisfied with Hotel Nikko Kumamoto. A perfect score, highly recommended!
GGuest UserThis hotel is very close to Kumamoto Station and is an excellent choice if you have a train to catch or are arriving into Kumamoto later at night. There is also a mall right next to the hotel that has a large variety of food options, but some of the dining does close around 7 PM, so be aware. While the free breakfast option is very good, many people are there right when the breakfast opens, so the buffet line can get backed up quickly. This is likely because many people at the hotel have early trains departing from the station nearby.
LLohI recently had the pleasure of staying at this exceptional hotel, and I can't recommend it highly enough. From the moment I arrived, I was impressed by the cleanliness and overall ambiance. The staff were incredibly friendly and attentive, ensuring a smooth check-in process.
The room was spotless, well-maintained, and thoughtfully designed with modern amenities. The bed was extremely comfortable, guaranteeing a restful night's sleep. The bathroom was pristine, with high-quality toiletries provided.
The hotel's location was convenient, offering easy access to local attractions and transportation.
Overall, this hotel exceeded my expectations in every way. If you're looking for a clean, comfortable, and outstanding place to stay, this is it. I will definitely be returning on my next visit!
TTraveller CI stayed at this hotel twice. The second time (this booking) we had a room on the older (?) wing and it was almost twice the size of the first one. So for this review I will only share feedback on this “older” room.
This room was big and thus good for us as we had 2 large luggage and more space in the room allowed us to open and pack our luggages with ease.
The bathroom was large with the large traditional bathtub. Toilet had bidet and etc but lacked heating which made it very cold in the winter. Basin tap was still the old turn types which was not eco friendly as it’s more difficult to shut it off.
Location was just opposite the train station which was excellent. But the nearest convenience store is also only at the train station which is about a 5-7mins walk away.
Breakfast was curated to suit the Japanese palette more and ends at 9a.m which is really way too early!!
We left something behind in the hotel but they managed to send the item back to us at our new hotel (still in Japan) which was highly appreciated.
Despite a few minor shortcomings listed above, the pros still outweigh the cons and I’ll definitely be happy to stay here again.
GGuest UserThis is our second time staying at FAV Hotel, and the overall experience was very pleasant. Firstly, the room design is very modern, giving it a comfortable feel. The interior color palette primarily uses warm tones, complemented by wooden decor, creating a cozy atmosphere.
The room's layout is also very practical. The bunk bed design is especially suitable for family travelers; children can play on them, making it easier for parents. Additionally, the beds are extremely comfortable, ensuring we had a good night's sleep.
In terms of space, the room is exceptionally spacious, and it provides plenty of charging ports.
The room is equipped with a kitchenette and a washing machine, which is extremely convenient. The only minor drawback is the limited parking, with only three spaces available. However, there's a nearby parking lot which costs just 600 yen for the whole night. Furthermore, there's a convenience store within a one-minute walk.
In summary, I was extremely satisfied with the design, comfort, and convenience of the rooms at this hotel. Highly recommended for family travelers!
AAnonymous UserLocaten at a Perfect location (close to airport bus stip and downtown area) and they had a very yummie breakfast. They also gave several free things to use in the room, like a cool foldable hair brush (see picture)
RRomanI think it was the biggest disappointment so far. The hotel is fine if you stay for one night. But more — I doubt it. For example, it is mandatory to leave at 10:00 even if you stay for more than one night. You can pay 1500 yen, but it literally gives you nothing. You can’t use sauna and sento. You received no additional service or amenities. Even sleeping is hard — the staff changes sheets. Next, people actually live in this capsule hotel. It means they get up very early, loud, alarm clocks, etc. Finally, the locker room is super tiny. There is little space. No benches. Definitely will not stay again.
Good sides — the staff is polite, and you can store your luggage at the counter. Actually, you must, but people still carry their luggage upstairs.
FfogliaThe stay was very comfortable and everything was great. The room was clean and convenient for a solo traveler like myself and I got some good rest. It was easy to access with trams passing in front of the hotel. I would stay again when visiting Kumamoto!
GGuest UserI honestly do not know where to start, I booked the hotel without really knowing much about Kumamoto Prefecture. After arriving in Kumamoto City and then realising Ueki Onsen is another 40 minute bus ride I was thinking oh dear where am I staying. After arriving at the hotel I was greeted by the manager of the hotel who showed me to my room and gave me a tour of the facilities. Once settled in I realised there isn't great public transport around and I primarily wanted to see Beppu and Yufuin during my stay, I enquired with the manager on where I might be able to rent a car, with little to no Japanese language under my belt he took it upon himself to reserve a vehicle for me and offered to drive me himself to collect it. He then also said he would take me back to return it a few days later. After my trips to Beppu and Yufui village (Not to be missed) and not to miss the outstanding and beautiful surroundings in Uekimachi and the Aso region. The manager and I set off to return my hire car, on the way back he took me to Kikuchi shrine to pray and also gifted me coffee and cake. They also accommodated me with use of the on site onsen (amazing) after hours as I'm heavily tattooed. I feel truly grateful to have found this hidden gem of rural Japan and if you are thinking of traveling this great country I emplore you to go off the beaten path. I experienced untold kindness during my stay and have memories of a life time. Thank you so much guys
Where can I find the best hotel discounts in Kumamoto?
Trip.com provides various promotions and discounts for users all year round. You can check the promotions page to see what promotions are available on Trip.com.
Which hotels are recommended near Kumamoto Castle in Kumamoto?