"Relaxing sanctuary hotel in a super location minutes away from JR Kumamoto. Well trained polite staff and courteous, gave a kumamoto kids kit for my kids! Free coffee, easy lift access to the mall, parked at the basement for 1000 jpy only per night."
"The hotel's location is absolutely fantastic. Right downstairs, you'll find a bustling shopping street brimming with drugstores, yakitori restaurants, and all sorts of snacks – truly everything you could ask for. Both Kumamoto Castle and Suizenji Garden are within easy walking distance, and it's also very close to Tsuruya Department Store. A highly recommended choice!"
"The hotel is conveniently located right next to Kumamoto Station, just a short 200-meter walk from the Kyushu Odan Bus stop. It boasts a luxurious ambiance, and the lobby is truly grand and impressive. The rooms are quite spacious, particularly the bathrooms. Kumamoto Station itself offers numerous dining options. We especially enjoyed the Wagyu BBQ on the 7th floor of the adjacent mall; we visited in the afternoon and took advantage of their discounted set menu, which was fantastic value for money."
"For my three relaxing days in Kumamoto, I picked this hotel, which boasts a prime location. We relied solely on the tram for all our excursions, and its superb location meant most places were just a couple of stops away – truly fantastic. I also got to visit all the restaurants and cafes I'd been eager to try. Sakuramachi shopping mall is directly opposite, just a five-minute walk away, and there's a bus stop there with services to the airport. The hot spring on the 12th floor, featuring both indoor and outdoor baths along with a sauna, was a wonderful bonus."
"2nd time staying this hotel. What can i say? Perfect location. For those coming from Fuokuoka airport. You just need to take the airport bus straight to the sakura machi bus station, up the escalator straight to the hotel. Near to shopping street as well."
"Vessel is a budget type accommodation... You get just enough of what you need and if you want anything more or anything specific, you help yourself to their amenities on the 2nd floor reception. Location wise was perfect for us and the rooms are all insulated so you don't really hear the noise outside. They don't provide carpark but have a tie up where you pay a fixed rate to a very close by carpark operator (about 250m away only). We were 4 persons (2 adults and 2 teenagers) and even though the room came with two beds each sized between a single bed and a queen sized bed and a third roll out mattress, you still need to pay more for the bed linen, comforter and a pillow."
"The hotel situated at the bus terminal where buses go directly from the airport.
Staffs are friendly and always happy to help.
Free coffee and tea at the lobby. Freshments like noodles you can get for free every night. Ice cream is free to take after 10pm. In the morning u can get free yoyurt.
Hot spring is very nice and hot. I would stay at the same hotel if I come again."
"A great value stay! The staff were friendly and helpful. The washing machine facilities were easy to use and managed to find an available machine most times. We stayed for 3 nights and each day bins were emptied and fresh towels given. The extra space under the bed for suitcases is a great touch and overall the room design in excellent. There were several tour groups staying during the 3 days which made it a little too busy, especially during breakfast as these guests all went at the same time. Not a great experience for more independent travelers like us, but the staff tried very hard. Overall one of the better stays we had during our Kyushu trip."
"Good if you like old school charm hotel, room and service. Castle view room was a disappointment - have to stand at the side of the window to actually see the castle :(
Location was great and parking was onsite. There’s a driveway at the front of the hotel and from there, the staff guided us to their onsite parking. It’s as advertised JPY1000 per day but on day of checkout, parking is until 11.30am. After that, cheaper to park elsewhere (JPY100 for 15mins vs JPY200 for 2hrs at Kumamoto Castle)."
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9.3/10
Great
GGuest UserHotel Nikko truly lives up to its reputation as a standard-bearer for Japanese hospitality – with impeccable five-star facilities and service.
The hotel is located in Torichosuji, about a 10-minute walk from Sakuramachi Bus Terminal. It’s directly opposite Tsuruya Department Store, and a bustling shopping street with several pharmacies and numerous dining options is right next door. I especially recommend checking out Sakuramachi Sakura Mall for some serious retail therapy! 😂
Personally, I found staying near Kumamoto Bus Terminal much more convenient. Buses offer extensive and affordable coverage to most destinations. Kumamoto’s JR train services aren't very frequent, and while they might save a little time, transfers can be cumbersome and much more expensive.
The room was very spacious. Our triple room had two large beds pushed together, which was perfectly sufficient for sleeping. It also featured a capsule coffee machine and complimentary La Mer toiletries – a truly luxurious touch! The lobby is bright and spacious, making every entrance and exit a pleasant experience. The senior lobby manager, with his remarkably sharp gaze, reminded me of the 'Grand Maison Tokyo' drama, exuding an air of sophisticated, old-money elegance that was subtly impressive!🤣
Overall, I was thoroughly satisfied with Hotel Nikko Kumamoto. A perfect score, highly recommended!
SShin-Woei FannYou can see this hotel when you walk out from the east gate of JR Kumamoto station. Although the nearby area is not popular with just few restaurant and store, but it has a local railway station.
However, I have to say this is the worst hotel I have ever lived in my travelling life. This one in the Kumamoto shame on the whole Toyoko Inn system.
I had got some strawberry and sweets in the fridge in the room, and they were all frozen to ice at that night. I did not change any switch in the fridge and it was set up to 2 of total 5.
Then I took the frozen strawberry to the front and told the stuff, but a lady just said sorry about that and that's all.
I can understand there are some difficulties for the staff to explain why bad thing happened to the customers, but at least they should show they would put effort to fix the problems.
This happened in the second night, but I have not get any explanation or compensation when I left even till now.
And the water pump also created lots of noises when nearby rooms using water, so I think is might be refrained from an old hotel.
AAnonymous UserGood central location and close to Kumamoto castle and short tram ride away from Kumamoto train station. Clean and decent sized rooms considering Japan. Many eateries and restaurants within walking distance too. Nice gardens at Suizenji
HHSIEN HUIThe counter staff is very friendly. Free drinks and snacks are provided in the lobby on the first floor from 15:00 to 23:00.
The large bath is very spacious and clean, and bath towels are very convenient to get
The pillows provided are really good for sleeping
There is also a bathtub in the room
The only downside is that there is no lotion provided and the men's razor needs to be purchased separately
TTraveller CI stayed at this hotel twice. The second time (this booking) we had a room on the older (?) wing and it was almost twice the size of the first one. So for this review I will only share feedback on this “older” room.
This room was big and thus good for us as we had 2 large luggage and more space in the room allowed us to open and pack our luggages with ease.
The bathroom was large with the large traditional bathtub. Toilet had bidet and etc but lacked heating which made it very cold in the winter. Basin tap was still the old turn types which was not eco friendly as it’s more difficult to shut it off.
Location was just opposite the train station which was excellent. But the nearest convenience store is also only at the train station which is about a 5-7mins walk away.
Breakfast was curated to suit the Japanese palette more and ends at 9a.m which is really way too early!!
We left something behind in the hotel but they managed to send the item back to us at our new hotel (still in Japan) which was highly appreciated.
Despite a few minor shortcomings listed above, the pros still outweigh the cons and I’ll definitely be happy to stay here again.
GGuest UserThis is our second time staying at FAV Hotel, and the overall experience was very pleasant. Firstly, the room design is very modern, giving it a comfortable feel. The interior color palette primarily uses warm tones, complemented by wooden decor, creating a cozy atmosphere.
The room's layout is also very practical. The bunk bed design is especially suitable for family travelers; children can play on them, making it easier for parents. Additionally, the beds are extremely comfortable, ensuring we had a good night's sleep.
In terms of space, the room is exceptionally spacious, and it provides plenty of charging ports.
The room is equipped with a kitchenette and a washing machine, which is extremely convenient. The only minor drawback is the limited parking, with only three spaces available. However, there's a nearby parking lot which costs just 600 yen for the whole night. Furthermore, there's a convenience store within a one-minute walk.
In summary, I was extremely satisfied with the design, comfort, and convenience of the rooms at this hotel. Highly recommended for family travelers!
GGuest UserLocated near Karashimacho tram station if you came from JR Kumamoto station. Many combini and supermarket in the area. Walking distance to Kumamoto castle, Kumamoto inari shrine, and Kumamoto square. Hotel staffs were really nice. The room and corridor functioned well but some refurbishment would be appreciated by many guests I think.
RRomanI think it was the biggest disappointment so far. The hotel is fine if you stay for one night. But more — I doubt it. For example, it is mandatory to leave at 10:00 even if you stay for more than one night. You can pay 1500 yen, but it literally gives you nothing. You can’t use sauna and sento. You received no additional service or amenities. Even sleeping is hard — the staff changes sheets. Next, people actually live in this capsule hotel. It means they get up very early, loud, alarm clocks, etc. Finally, the locker room is super tiny. There is little space. No benches. Definitely will not stay again.
Good sides — the staff is polite, and you can store your luggage at the counter. Actually, you must, but people still carry their luggage upstairs.
PPupuhewanwanThe hot spring bath isn't large, but it wasn't crowded, making the overall experience very comfortable. The restaurant on the first floor takes last orders at 11 PM, and the food was delicious and reasonably priced.
GGuest UserI honestly do not know where to start, I booked the hotel without really knowing much about Kumamoto Prefecture. After arriving in Kumamoto City and then realising Ueki Onsen is another 40 minute bus ride I was thinking oh dear where am I staying. After arriving at the hotel I was greeted by the manager of the hotel who showed me to my room and gave me a tour of the facilities. Once settled in I realised there isn't great public transport around and I primarily wanted to see Beppu and Yufuin during my stay, I enquired with the manager on where I might be able to rent a car, with little to no Japanese language under my belt he took it upon himself to reserve a vehicle for me and offered to drive me himself to collect it. He then also said he would take me back to return it a few days later. After my trips to Beppu and Yufui village (Not to be missed) and not to miss the outstanding and beautiful surroundings in Uekimachi and the Aso region. The manager and I set off to return my hire car, on the way back he took me to Kikuchi shrine to pray and also gifted me coffee and cake. They also accommodated me with use of the on site onsen (amazing) after hours as I'm heavily tattooed. I feel truly grateful to have found this hidden gem of rural Japan and if you are thinking of traveling this great country I emplore you to go off the beaten path. I experienced untold kindness during my stay and have memories of a life time. Thank you so much guys
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