Hangzhou Hotels with Pools

Pros: - Very convenient location, a couple of minutes walk to the West Lake. - The lobby is spotless, check in/out is smooth. - We went with a driver/tour guide (Zhu Feng) associated with the hotel who was very helpful, drove us around the lake for most of a day in pouring rain. - Bellman is very helpful with loading luggage (he needs to work out more though :). - Breakfast is good, but not great. Cons - The room is a little outdated, needs some maintenance work. - The AC is the worst. The one in our room was blasting air all day long, but can barely keep the temperate at 25 C (77 F). - The gym is pretty crappy. Looks like it's been rented out for external use, and it's not very clean or well maintained. Overall got a good bone but needs some management shakeup and remodeling.

Our stay at Sofitel Westlake Hangzhou was wonderful. The hotel is very comfortable, clean and well-appointed rooms. It's conveniently located near West Lake, making it easy to explore the area. The views from the rooftop are stunning, offering a perfect spot to relax and take in the beauty of Hangzhou. The staff provided excellent service throughout our stay. Highly recommended!

At the heart of Hangzhou just a stones throw away from West Lake is the Midtown Shangri-La. Situated in the Kerry centre with a large variety of restaurant and shopping choice this was ideal for our short trip. The staff were incredibly helpful and made our stay easy and relaxing especially as we had our newborn with us. The executive lounge was a great benefit and allowed us to pick up drinks and snacks as needed which was great when trying to work around the timings of a newborn.

Great location, just next to West Lake and the main shopping belt with lots of shops and eateries. Could not have asked for a better stay. We paid for an upgrade to the suite and adjoining room for the family, totally worth it. Breakfast spread was amazing and lots of options for everyone in the family

A lovely hotel on the lake, walking distance to the centre of the city. Location was great, I managed to do a day trip to Shanghai. Very nice staff, ready to help with any enquiries. Plentiful Chinese breakfast.

This is my second stay at the hotel. The service is really great. The front desk service is very proactive and Xiao Gan is great. The room has a high floor and complete facilities. You can see the river view from the room. The room is clean and tidy. Very good. I am very satisfied with my overall stay. Breakfast is on the 40th floor. There are many varieties. It combines Chinese and Western styles. The hotel provides free parking. It is really good. I will come to this hotel again next time and look forward to my next stay~

Everything was smooth until the check-out happened. I was scared because I need to pay something for ordering food. I explained that we did not order anything and that we had dinner outside the hotel. They tried calling the hotel restaurant to confirm and they said that it for for burger and beer and that it was ordered around 10pm. I told them that we were outside during that time. They let me wait for over 20 minutes and they still couldn’t figure it out. I know it is not the fault of the front-desk staff. I need to catch a train and didn’t know what to do. I said I will just pay it but I asked them to check it further, maybe the CCTV, the money was refunded eventually but no one informed about what actually happened. It is scary to not really know what happened. Did someone actually ordered using our room number? Or was it a technical mistake? Not sure. I would probably stay again in this hotel but I will inform the front-desk staff to not allow anyone order a room service.

Thank you for upgrading my room type. It is very suitable for family travel. It has complete facilities, microwave, refrigerator, washing machine, and is very clean. The service attitude is excellent and responsive!

i have been to the hot springs three times before but I had never stayed at the hotel. This was my first time. I imagine the receptionist felt a little nervous when faced with two foreigners and maybe she felt shy. However, I found her lack of greeting, not a 你好 or 下午好， a little cold. When she did communicate with us, it was in super fast Mandarin to which I requested 请慢慢说 to no avail. She repeated just as fast twice more. I felt frustrated and then resorted to using a translation app. She called over an English-speaking Indonesian staff member. I don’t have the expectation that people will speak English to me, but I do appreciate slowing down in Mandarin and using simpler language. Hand gestures help a lot also. I wish she had told us the WiFi password, and where to access the hot springs. These are two key pieces of information a receptionist should provide when you check into a hot springs hotel. Our room had plastic flip flops to be worn to the hot springs. My pair had two left feet. When I showed the staff member on the second floor, she was helpful and got me a new pair. The hot springs were lovely, as usual. The buffet breakfast was better than the buffet dinner. The layout of the hotel leaves you walking from building to building. At first it’s confusing, but then it becomes okay.

I want to come to Tuankou almost every time I go on vacation. I often stayed in hot spring hotels before. This time I chose Xingquan Valley. It’s great to have a kitchen, and the hygiene and customer service are very good. I also thank Zhang Xiaoqun of the hotel for his careful arrangements and reserved a room with a great location. The communication during the stay was very smooth and timely~