DEEFLY Properties in Hangzhou

What I really want to praise is the hotel's service. From the doorman to the front desk and the cleaning staff, everyone was so welcoming. They even brought us a lot of fruit, which made us feel so at home. This classic hotel truly lives up to its reputation – professional, reliable, and excellent service. I'll definitely stay here again.

First off, the hotel environment is very elegant, with lush greenery and beautiful garden surroundings. Secondly, a big thank you to Front Desk Agent Xiao Wang for being so warm and patient, accompanying us to our room. The gentleman directing parking at the entrance, the bellhop who helped with luggage, and the staff member from Nepal were all excellent. Lastly, the hotel breakfast was quite good; while it didn't have as many options as a star-rated hotel, it was greatly enhanced by the view outside the glass window, and the noodle chef and other servers were all very enthusiastic. Overall, the hotel is worth a stay. Originally, we booked a two-night package that included a complimentary dinner. However, due to an unforeseen circumstance, we had to cancel one night, which also resulted in the dinner being canceled. The check-in staff didn't proactively inform us, and we honestly didn't think to ask, only realizing the dinner was gone when we went to eat. It was already past 7 PM, and the hotel is quite remote with limited delivery options, which put us in a difficult spot. If the front desk had been a bit more flexible, especially seeing that we had a child, and proactively discussed a solution for dinner, it would have shown more humanistic care, similar to what you'd find at Atour or Marriott. Of course, this is nitpicking because we genuinely liked the hotel and hope it can be even better!

Overall, I'm very satisfied. This is an established five-star hotel with a beautiful lobby that truly sets the aesthetic tone. It's nestled in a lush, green environment, creating a comfortable and relaxing holiday vibe. The breakfast was plentiful (even more so than the Millennium Hotel), and I particularly enjoyed the restaurant's ambiance. The overall value for money is excellent. The room was also very clean, and we even received an upgrade. I'll definitely bring my elders here next time.