Lakeview Hotel Hangzhou

I originally wanted to give this hotel a high rating, but I have to deduct points because of the breakfast chef's poor attitude and excuses. A foreign guest used the tongs meant for cooked food (like steamed buns and shaomai) to pick raw vegetables for noodle cooking, and then placed the tongs back into the cooked food tray. This was a clear case of cross-contamination between raw and cooked food. I asked the noodle chef to correct this right away, but a tall chef came out from the back. Instead of apologizing, he made up a lame excuse, claiming that a guest had walked off with the raw food tongs and tray, so they only had one pair of tongs available. Who was he trying to fool? Did he really think that was convincing? Clearly, they only put out one pair to begin with. Cross-contaminating raw and cooked food is a serious food safety issue, yet he showed no remorse or apology whatsoever. On the other hand, the housekeeping staff was wonderful and proactively told us that we could watch the West Lake sunset from the 8th floor, which is a real highlight of the hotel. A couple of suggestions for improvement: it would be great if the hotel could also open that area in the morning for the sunrise, and it would be much more convenient for guests arriving from the back if the west side door could be kept open.

Wanghu Hotel boasts an excellent location, right by West Lake, making transportation and shopping incredibly convenient. The hotel facilities are grand, comprehensive, and high-end. The lobby and floor staff are dedicated and responsible, all of them very enthusiastic. The room cleaning is meticulous, and the hotel breakfast, in particular, is exceptionally varied. It was a thoroughly satisfying experience.

The service was excellent! The staff even gave us complimentary fruit and two extra breakfast coupons. The room was also quite good. You can easily walk to Wulin Night Market by turning right outside, and to i77 by turning left. West Lake is also not far from the entrance. It's a hotel with good value for money! 😁👍

Facilities: Excellent and well-equipped. Hygiene: Clean, tidy bedding. The cleaning staff did a great job. Environment: It's an older hotel, but the location is fantastic. West Lake is right outside, and Wulin Night Market and Kerry Centre are nearby.

The location is fantastic, and being on the 8th floor, you get a view of West Lake. The room is quite soundproof, unless there's a lot of noise right outside the door. The air conditioning seemed a bit off though; I set it to 30 degrees Celsius, but the air blowing out was still very cold, and the vent was directly facing the bed. The shower water temperature was good, and hot water came on quickly. The 8th-floor restaurant food was decent, but they charge a 10% service fee. The gym is in the basement, and it had a musty smell that made me not want to go in. Overall, it's a hotel with great value for money.

Double room, very quiet. The day before, I stayed at Yintai 77, which was very noisy. Changing to this place, it immediately became quiet. Getting around is also very convenient. The cruise terminal and Fengbo Pavilion are right opposite, and Broken Bridge is not far. There's a night market nearby. There are many bus stops next to it, so no matter where you walk along the lake, if you don't want to walk anymore, you can always take a bus back.

The room was great with excellent facilities. Its proximity to West Lake made getting around very convenient. The breakfast had a wide variety of fresh and delicious options. The view from the 8th floor was fantastic, offering a full panorama of West Lake.

Had a weekend getaway in Hangzhou with friends. We originally booked a lake view room, but the front desk helped us switch to a family room, which was spacious and bright. The hotel service was excellent, and the floor staff were very welcoming. When the luggage storage staff found out we were taking the subway, they even took the time to patiently explain the route. A truly wonderful stay!