Family friendly Hotels in Xi'an

Great hotel! Location: near to metro station and the landmark bell tower, walking distance to Huimingjie, day tour bus drop us at the metro exit right outside the hotel. Room: clean Breakfast: good varieties in western and Chinese style breakfast! Service: good service

First and foremost, we would like to thank the hotel staff for the pleasant stay. Ms Tao Zi, Ms. Jing Jing and their colleagues at the reception desk were friendly and helpful. Ms. Yi Gai Li and her colleagues at the breakfast and high tea restaurant were warm and friendly. Appreciate all your wonderful service and warm welcome. When I booked the hotel, I just wanted a clean, value for money with a good location hotel. We booked 2 rooms for 6 nights in Dec 2024 at CNY425 per room per night, inclusive of daily breakfast and high tea. Food: Simple breakfast and high tea, but good enough to warm our stomach to start our day. Coffee was better than expected (I thought it would be 3 in 1 type), the breakfast consist of fruits, salad, noodles, rice, porridge, bread, etc. Tea break has some simple snacks like portuguese egg tarts, mochi, mini cakes, cookies, fruits, chinese tea and coffee. Room: There were no connecting rooms, but we were allocated nearby rooms. We had clean white towel and sheets. The toilet and sink were clean, but if you're staying with friends it's a bit inconvenient due to lack of privacy. Although there are doors for the individual toilet and shower stalls, it would be better to have another door at the entrance to the changing area just before we enter the shower stall. This is a minor issue as we are more conservative. Tour bookings: The hotel has staff that assist with daily tour bookings, thus it was very convenient. We booked our day trip to the Terracotta Warrior and the coach came to pick us up at the hotel. I would suggest that you spend the extra CNY 298 per pax to watch the performance, it was worth it. Overall we had good night rest and enjoyed the stay. Thank you again to the hotel for exceeding our expectation.

Our stay at Hesu Designer Hotel was absolutely lovely! The hotel is beautiful, with a great location near the center, making it convenient to explore the city. The rooms are spacious and comfortable. What truly stood out was the exceptional hospitality. Everyone at the hotel was incredibly nice and friendly, going out of their way to help us despite the language barrier, as we don’t speak Mandarin. A special shoutout to the front desk team and to Xiao Wang, who assisted us throughout our stay. The team made us feel so welcome, always offering us coffee and making sure we were comfortable. At the end of our stay, they even surprised us with a lovely gift (picture). The hotel also provided fantastic recommendations for attractions and restaurants, which made our trip so much easier and enjoyable. Highly recommend this hotel for anyone visiting Xi’an!

I recently stayed at Yunhe Yebo Hotel, booked through Trip.com, and it has easily become one of the most remarkable hotel experiences I've ever had. This 4-star hotel offers unparalleled service and cost performance value, surpassing even some of the 5-star hotels I've stayed in across 15+ countries. From the thoughtful touches like the daily replenished welcome fruits to the ferry service, every detail reflects their commitment to guest satisfaction. But what truly sets this hotel apart is its people—especially the exceptional receptionist, Shujie (舒洁). An hour before I was scheduled to leave for the airport via the ferry service, I decided on a last-minute cab ride to savor one more taste of Xi'an. Unfortunately, I misplaced my work phone in the taxi (DiDi), which could have resulted in a nightmare of police reports and stressful explanations to my employer. To make matters worse, I had no local mainland contact number to reach the driver directly. Enter Shujie. With only 10 minutes before our departure, she sprang into action, bridging the communication gap between us and the driver through the ride-hailing platform's customer service. She persisted despite the complexity of the situation, calmly navigating through endless explanations to the service representatives. Shujie didn’t just stop there—she went above and beyond, exploring options to have the phone delivered to the airport or couriered to my destination if needed. Thanks to her persistence, genuine care, and determination, I am happily writing this review today, with my work phone safely returned. Shujie exemplifies the kind of service that transforms a stressful crisis into a positive, memorable experience. If Yunhe Yebo Hotel has locations in other cities I visit, I wouldn’t hesitate to book with them again. This is a place where the staff genuinely cares about their guests, and their actions reflect it in every way. Highly recommend! 我最近通过Trip.com预订了云和夜泊酒店的住宿，这次体验毫无疑问成为了我最难忘的一次酒店体验之一。这家四星级酒店的服务和性价比令人惊艳，甚至超过了我在15多个国家入住过的一些五星级或超五星级酒店。 从每天补充的欢迎水果到渡船服务，酒店的每一个细节都体现了对客人的周到关怀。但真正让这家酒店脱颖而出的，是他们的服务团队，特别是接待员舒洁的卓越表现。 在我准备搭乘酒店渡船前往机场的一个小时前，我为了不留遗憾，决定打车去一家餐厅再品尝一次西安的美食。不幸的是，我把工作手机落在了出租车（滴滴）上。这几乎意味着我需要提交至少两份警察报告，还得向老板解释为何会有几天无法联系的状况，更别提重新激活备用手机所需的时间了。雪上加霜的是，由于我没有本地大陆的联系电话，无法直接联系到司机。 这时候，舒洁挺身而出。在听到我的困境后，她迅速采取行动，通过滴滴的客服帮助我们与司机建立了联系。在离开酒店前往机场仅剩10分钟的情况下，她冷静高效地与客服进行了多次沟通，耐心地解释了我们的情况。而且，她的努力并没有止步于此——她甚至主动帮助安排司机将手机送到机场，或者在无法实现的情况下寄送到我们的目的地。 正是因为她的坚持、真诚的关怀和决心，我才能在此愉快地撰写这篇评论，并且手机也已经顺利找回。舒洁的服务堪称典范，她把一次潜在的危机变成了令人感动的美好回忆。 如果我去其他城市旅行时有云和夜泊酒店的分店，这将是我唯一的选择。这是一家真正关心客人的酒店，他们用实际行动展现了这一点。强烈推荐！

Stayed here for our Xian trip. Hotel was modest but adequate. Staff did not speak english but we used the translator apps so that was not a major issue. Room was big and comfortable. Self-Service Laundry is available. Halal restaurants are available along the streets. Location is near to the Lumoushi Pedestrian shopping alley and about 15 mins walk to the Huimin Muslim Food Street. Very close to the metro station. A special mention to our housekeeper Ms Xiaoxiao at Level 8 for keeping good care of our room and the other staff for their warmth service.

The room was very clean and they had a 24 hour desk so check in at 12am was very convenient. There was also room service every day with new towels and water bottles.

The absolute highlight of my Xian trip, hotel was gorgeous with great hotspring waters available in my room every night. Public hotspring in hotel was awesome as well (although on one of the days users were inconsiderate and soiled the public changing room toilets). Otherwise, pristine, astounding beauty during autumn, not too crowded, and private access to 华清池 was a big bonus. We stayed there 2 nights and visited the gardens both mornings before the crowds came. Breakfast was steaming hot and freshly prepared in the onsite restaurant, delicious. Location just behind Hua Qing metro (5 mins). We also took the cable car and walked up Li Mountain to 烽火台. Best hotel experience on my Xian trip! Highly recommend.

Thanks to the previous feedback. We selected this hotel by the cleanliness, location and the hospitality and it is all true. Walking distance to mall, lots of eateries, the city wall and famous morning market too. Highly recommended as the place is not on busy street so you can get a peaceful sleep. Really falling for the exec room, it is spacious enough. Also taking cab is also convenient, taxi passes by frequently like one every few minutes. Lastly a big thanks to the team who welcome us during the check-in on 10/10/24. I had an overnight flight and arriving hotel at 12 noon, the front desk is kind enough to allow me check-in earlier for a rest. Also, to the front desk team who manage our check-out on 15/10/24 around 10am. I need to apologies that did not note down your name. I hope that the management are appreciating your effort. Definitely will recommend whoever wants to visit Xi'an to stay here. Hope I can return to this wonderful hotel stay again, cheers.

The hotel is majestic, I wasn’t expecting such luxury from an airport hotel and was very pleasantly surprised. It’s about a 10–15 minute walk from Terminal 3 arrivals, and there’s a tunnel that takes you directly to departures in just 5 minutes without even leaving the hotel. The reception is open all night, and the receptionist was kind and professional. The room is spacious and tastefully decorated, featuring thoughtful touches like a bathtub, bathrobes, and a desk. It would have been nice to have coffee options available at the bar, and it would be convenient if the reception on the 3rd floor (near the terminal tunnel) was open. However, these are minor details. All in all, it’s an excellent hotel and highly recommended for long layovers!

The hotel is very strategically located near Anyuanmen and many restaurants/convenience stores. While it’s a bit far from the nearest Metro station, there is a bus stop just in front of it, so you can also get to the Bell Tower quickly from there. The facilities are unbelievably complete for what I paid. The room space is big, almost everything can be controlled digitally in the room, from opening the curtains to setting up music via bluetooth. There is also a small washing machine in the bathroom for underwear only, and a laundry room for everything else. The hotel also has a simple gym near the entrance should you need it. Furthermore, although I didn’t try it, the hotel also provides free renting of Hanfu (there never seems to be anybody manning the station, but I suppose if you make an appointment they can provide it for you) I also found the staff very friendly and helpful, one lady even gladly helped me with all my laundry overnight from washing to drying despite communication difficulties. I can wholeheartedly recommend staying here, and would definitely come back should I have the chance to visit Xi’an again in the future!