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The location of the hotel is excellent, about 5 minutes from Northwest University, there are more restaurants downstairs, food supermarkets are also available, and the variety is also rich. The breakfast at the hotel was too simple. The room TV had no Chinese. The air conditioning sound was louder at night, but the rooms were new, clean and tidy, and the comfort was very good. If you go to Northwestern University, this hotel is a good choice.

This hotel is in a good location in Evanston and would be nice if it were accessible. There are two sets of stairs to get inside, and the lift was out of order. There was merely a sign that stated “Out of order. We apologize for the inconvenience.” My friend is a wheelchair-user and could only gain access to the hotel by going up and down an incredibly steep ramp in the parking garage meant for cars — not people. We informed the front desk and asked for another entrance and exit and were told the unsafe parking garage ramp for cars is the only way in and out that avoids stairs besides the lift. They told us the lift has been out of order for “a few days” and they only called an engineer once we told them about it. This is unacceptable — completely inaccessible hotel and fixing the lift clearly was not their priority. Also, one of the hotel staff was not helpful when we asked for assistance with our bags (we are both disabled and cannot carry them). She simply brushed us off and told us to ask security (there was no security person to help). This hotel really needs to improve their accessibility and disability practices as they are excluding a large percentage of the population and as a result, losing customers.

Overall a very nice hotel with very good customer service. Front desk was attentive and very helpful. I arrived early on a morning flight. They took my cell number and contacted me when the room was available which was very helpful. Allowed for me to travel Evanston. This is a boutique hotel with individual charm thus you need to appreciate its character to enjoy. Rooms are well furnished and comfortable. Small in comparison but this is due to the nature of the building age. Bed was comfortable. Safe in closet was nice. Bathroom was spacious and shower was comfortable. TV entertainment was good and reliable. WiFi was good and reliable. Free Wi-Fi which was nice. They have a bar area downstairs which is nice for casual gathering. Homestead Resturant is good. A little pricey for the quality but comfortable. Service was very good. The hotel is within blocks of the University and this makes the hotel an excellent location. There is free street parking for 2 or so hours at a time (and overnight) otherwise you can valet park. Reasonable price compared to Chicago. Overall very good experience. I’ve stayed there on multiple occasions. I’ve enjoyed it each time.

My husband and I stayed at the Hilton Garden Inn in Evanston for my daughter’s 7th birthday, along with our younger daughter who is 5. We wanted to stay somewhere that had a pool, restaurants/shops/nightlife accessible and also close access to the beach. We found all of this when we stayed at the Hilton Garden Inn! I really can’t say enough great things about this hotel. First: the location. It’s situated one block away from downtown Evanston, one of the best neighborhoods in the state of IL. There are limitless things to do and places to eat with the kids. Second: the hotel staff. They were so kind and accommodating! Cathy at the front desk knew it was my daughters birthday, wished her a happy birthday, and gave both my daughters a free treat to celebrate. There was always a staff member around to help, from someone servicing the pool to the guy that helped me get complimentary coffee in the lobby. Just a pleasure! They were so helpful and happy to help, I got the sense of being part of one big family while we were staying there. Third: the room. It was so clean with so many thoughtful component included to make our stay more comfortable. The were communications posted throughout the room notifying us of when/how the room was sanitized. All the complimentary toiletries were upscale and there was enough for my whole family. There’s just so many positive things about this hotel, a true gem, if you are looking for something in this area, it’s everything you are looking for and more.

Stayed on this property for two days. Upon arrival check in went smooth and fast. Vallet parking was offered and the two attendants were very friendly and easy to work with. The gentleman on day shift really enjoys his job and his polite and fun to talk too! The hotel is older and on our stay was under construction in the lobby area. There is no restaurant on site and the lobby at this stay only offered snack like options. As for the room, it was smaller in size but had everything you needed. The washroom was tiny however. The shower pressure really needs to be investigated as it’s not acceptable. Also the drainage in the bathtub. Each morning I was ankle deep in water while showering - not enjoyable! Bed was a king size and was comfortable. Not sure if I would stay here again, maybe after all the renovations are completed or if it’s brother property down the street is full.

The Gem Suites is a great place to stay in Evanston! Ideal for parents of NW students or if you are touring the university as it’s under a 10 min drive. Close to Loyola too and easy drive to Chicago. It’s only been open 2 months converted from an assisted living facility, which kind of makes sense when you see the layout. The vibe is a little odd, but it is very clean, you get a full apartment with washer/dryer kitchenette, and the staff went above and beyond. Breakfast was included and was amazing served across the street in the associated museum. Would definitely stay again!

1Breakfast is too simple, 2 traffic needs to be planned in advance, the surrounding environment is OK. 3 Rooms have no drinking water except for 2 bottles of water on the first day. 4 To wash toothpaste toothbrushes need to bring their own.

Room was spacious with good sized bathroom. Check in was prompt and courteous despite arriving 2 hours earlier than expected. A big shout out to Carlos who graciously greeted us and was one of the finest front desk agents at a Hilton. He suggested 5th floor which placed above minor street noise. Hilton included breakfast was so so but not a surprise. Numerous restaurants were in easy walking distance of hotel. Would not hesitate to stay on next visit.

Convenient location and convenient parking. The room is more spacious, desk, refrigerator, microwave, small sofa, single sofa, mattress is very comfortable, bathroom is convenient. Breakfast is served in traditional American breakfast, the variety is relatively single, the side dishes have sausage and eggs, no salad. There are fruit, juice, milk, yogurt. very satisfied.

The environment is good and the shopping is very convenient. You can cook and eat by yourself. This is my favorite place. The waiters are very nice.