4-Star Hotels in Shiga Prefecture, Japan

The hotel was old (not in a negative way though) but it has all the amenities. You can register online to be their member to have free parking and discounted dinner. In general our experience here was fine.

This is my second time at Biwako Ryokusuitei. My husband and I first stayed there in 2022 and we were so impressed with the service that we brought our family there again in 2024. We really enjoyed the convenience of bathing in the onsen in our room and the dinner and breakfast was as superb as we remembered it. Special mention goes to the kind driver who sent us to Sakamoto Cable Car when we checked out. He went out of his way to bring us to the train station to check whether there were any empty lockers available for our hand luggages and tried his best to communicate with us in English to recommend places to go and restaurants to try. His kindness and joviality stayed with us until we returned to Singapore and is something that we still talk about today. Thank you to everyone at the Ryokan for making it a memorable trip for my family and I!

Room is clean, got some mikimoto sample which is great, experience is also great. Pickup service is available, will highly recommend

The hotel is located by the lake. It is very nice to go down to the beach in the morning to watch the sunrise. Although the lake view room is blocked by some trees, you can see the direction of the sunrise. The environment inside the house is quite dark, and the decoration is in the style of a camping cabin. It is quite comfortable in Lidu. It takes about ten minutes to cross the train station. There is a shuttle available to get to the station after checking out, but there are only two fixed times that didn’t fit our schedule, so we didn’t choose to take it. Makino itself is quite remote, so everything was as expected.

It was our first family trip in 10 years, and it was truly the best accommodation! In particular, the open-air bath on the 5th floor was really nice and great. My brother can't eat fish dishes, so I told him in advance, and they provided a substitute dish. There were two staff members who could speak Korean, and they were all friendly. I want to visit again next time. It was the best Christmas ever!

The first time I came to Lugen with my family, the scenery is beautiful, the service is friendly, there is a shuttle bus that is much more convenient, the soup is the beauty of Lugu Lake, it is worth enjoying, there are paid washing machines and dryers to use! Thank you for your attentive service.

The hotel is located by the lake. When you enjoy breakfast, you can enjoy the lake view while eating breakfast. There are not many types of breakfast, but the quality of the food is good, the size of the room is small, the hotel is located close to different attractions, 10 minutes convenient! Staff is kind!

The breakfast is very good and the hot spring experience is also very good. There was no one when I went there, it was just a charter. The location is right by the lake, comfortable and quiet, there is a 7-11 next to it, you can do some simple purchases. The owner of the hotel is a kind and amiable grandmother, who can recommend local activities to us in simple English. I am very grateful to her for taking care of her for a few days.

It was a great stay at this ryokan! The hotel is able to arrange a car to fetch you from the JR station. You can call them using a dedicated phone at the station which is used to contact the different ryokans. The car arrived in 10mins or so. The ride to the ryokan was also less than 10mins. The hotel also fetched us to the station on the last day of our stay. The ryokan itself is homely and cozy. We were greeted by an english speaking staff who introduced us to the amenities of the ryokan. There was also a nice welcome tea and matcha chocolate. Our bags were brought to our room as well during this time. The room is spacious and cozy. The hotel prepared 2 welcome biscuits in the room which was a nice personal touch. The room has a nice living room and a great view of Lake Biwa. Recommend to catch the sunrise over the lake! There are 2 normal beds as well as futon beds (need to set up yourself). Both are comfortable. The hotel also prepared pretty yukata for both female and male guests which you can wear during the stay. There are 4 different designs for ladies, and one design for the guys. You can request for different size if the one in the room doesn’t fit you. There is also a full length mirror and a mini dressing area at the side of the living room. It was fun dressing up in the yukata! The toilet, basin, shower and hot tub areas are all separate. The toilet is a little small, but the basin and mirror area is very spacious. The shower area is quite small as well and the shower head is rather low so you need to hold the shower head if you wish to wash up while standing. There is a small stool given for you to sit down though. The hot tub area is semi-outdoor and you can see Lake Biwa. But it is quite small (only good for one person). It was too cold so we didn’t use the hot tub. Instead, we booked the private onsen for 50mins. The private onsen has a private toilet and dressing area which is equipped with hairdryer, body lotion etc. There is a water dispenser as well if you need to hydrate yourself. The onsen area has a washing area, and the hot tub area is spacious for 2 person. There are privacy screens around the onsen area but there is a small gap to let in cold air for ventilation. Wish there is a good view from the private onsen but it was still enjoyable! Dinner and breakfast was Kaiseki style, and the meals were one of the highlights for my husband and I. We really enjoyed the courses which are clean tasting yet wholesome, fresh and flavourful. It was such a sumptuous treat! The ryokan also has a souvenir shop if you wish to buy anything back. Overall, my husband and I really enjoyed the stay here and we agreed this was one of the main highlights of our 12 days trip in Japan. Highly recommend!

服務不錯，環境舒服，唯有些工作人員在英語溝通上尚待改善