4-Star Hotels in Nagano Prefecture, Japan

Mother ＆son musicican runs the business. Mini concert held ever ly evening before stargazing activities. You can enjoy glamping fun accompanied hotel facilities at the same area.

The room was very clean and nice, properly warmed in the winter. All the staff are very polite and helpful. Especially Mr Hiroki Maete at the front counter who very patiently helped us to get bookings for bus tickets enroute to Mount Fuji. Mashed potatoes and udon tempura from the hotel restaurant were delicious, we would stay in marriott again 😊

We stayed in the hotel for one week. We like the hotel a lot. - Staff are nice and helpful, especially a passionate guy at the front desk. They helped us book restaurants and deal with toll payment. - Breakfast is great. We haven’t felt bored after one week given many varieties. Especially they have “today’s special”, different omelette every day. We like the wasabi cheese omelette. On the other hand, dinner buffet was ordinary. Food became cold. With the same price, we had a nice 7-course French dinner in a nearby restaurant. - Room is nice and clean, although a bit small. Bed is comfortable with different pillows. We have some difficulty to allocate our big suitcase in the room without block the way. However, we noticed poor management for laundry room and emergency cases. - There are only two washing machines. Some people put clothes on washing machines or nearby for queuing. We waited in-person for 15min several times, but someone claimed they came earlier, or said they need to add additional time for dry. We had to wait until midnight to do laundry. - Nice onsen, but poor emergency handling. One day I heard voices from speaker for ＞15min during shower, and then realized it was from a cell phone when I was in indoor bath pool. A lady with black glasses was using the phone in the pool (not sure if taking photos or videos)! I felt very uncomfortable and went to the outdoor onsen. But she came to outdoor onsen shortly. I went back to indoor onsen, and saw the phone on a chair beside the indoor onsen. Another guest also expressed her concern to me. I called emergency phone in changing room, said three times “someone is using cell phone in bathing area, please send a female staff asap”. Unfortunately the guy who answered the call does not understand English. 5mins later he came to the door of changing room, asking who called SOS. I told him again, and he finally understood, but did nothing except asked my room number. After we checked out the next day, the guy saw me and told me in Japanese that “sorry,but we will improve in future” (showed English translation to me). I was very disappointed. 1) Why did the hotel ask a guy who doesn’t understand English to take care of female onsen? What if someone fainted? 2) No actions were taken after I reported issue. No one came to stop the issue, no one checked whether inappropriate photos/videos were taken. Whole staff are nice, the hotel is poorly managed in some places.

Excellent hotel in good location. Hotel warmly heated and comfortable despite very cold weather. Actually snowing during our stay. Enjoyed our stay. Multi-storey parking available off-site about 100m away for 1500yen, multiple entries/exits per day for fixed price. Shopping malls nearby

Location is good with shuttle buses to the station which makes things very convenient. Hot spring in the hotel is wonderful after a day if sightseeing.

My room on the 7th floor was comfortable and well-appointed. While not the largest room I've stayed in (around 18 square meters, I believe), it was certainly adequate for my needs as someone who mostly uses the room as a base for exploring. The bed was just right – not too firm, not too soft – and I slept soundly. I appreciated the thoughtful touches like the comfortable armchair with an ottoman, perfect for relaxing after a day out. The view from my window wasn't spectacular, overlooking a street partially obscured by another section of the hotel, but I could still see a decent stretch of the city skyline.

Excellent food (breakfast and dinner, be sure to be hungry to enjoy fully). The onsen is the most beautiful and relaxing we ever had so far, especially under the snow today. Staff is nice and helpful. No regrets in choosing this hotel during our trip in the Japanese Alps

This is my second time staying at this chain hotel. Very happy with the hotel. Be it the friendly services, cleanliness and best of all the onsen that come with free ice cream and nightly supper.

There were bookshelves everywhere, both in the rooms and in the corridors, and books of all genres were freely available to read. I was able to enjoy a relaxing and soothing time while soaking in the hot springs and reading. This is an inn that I would like to stay at for longer and again. All of the dishes were made with fresh ingredients that had a seasonal feel to them, and I was truly satisfied. The large tatami room bath and the open-air bath both have soft hot springs that you can use as many times as you like. The ceiling of the bedrock bath was a starry sky, which made for a very soothing space.

My husband and I spent one night here as part of our honeymoon, and it was such a memorable and unique experience. We took the local bus up and only had to walk a few minutes before reaching the place. The hotel was beautiful, peaceful, clean, and quiet. We booked a private onsen and it was well worth every penny. We also added the dinner and breakfast package, and each of the meals were delicious. Such a special experience that I would highly recommend to anyone who has the opportunity. Also, make sure to try the local apples!