4-Star Hotels in Greater London, United Kingdom

A very quaint hotel with amazing staff and excellent service. Chris at the front desk went over and beyond and was extremely helpful. The room was compact and great for the night had all the necessities I needed and extras. They had a nice little 24 hour snack bar which was helpful after a late night. I would definitely recommend this place. It is a bit awkward to get to if you do not come out the right exit of canary wharf. I have not quite worked out which is the correct exit. But the station entrance is easily accessible from the hotel. There are many nice restuarants close by so all in all it is a great place to stay for a reasonable price and I will stay again.

A shower without a door or a curtain is not avant-garde, it’s not modern, it’s not even clever; it’s just a headache and inconvenience for hotel guests and cleaning staff alike.  The faucet in the shower is very modern. Two knobs, one which turns the water on, and the other which selects whether the water comes out of the fixed shower head above, or the movable shower wand. Choose wrong and enjoy a blast of ice cold water from above.  This is not something a person wants to figure out when they step into the shower first thing in the morning.

Check in and check out was awful. Nobody at the desk either time. When the guy checked me in he spent more time talking to his colleague rather than dealing with me. I asked about parking to which he told me to get my car to the gate and he’d let me in. Twice I pressed the bell until I was let in. Parking was limited and fairly tight. I’ve then gone back in to get my room key. The same guy told me to wait and then had absolutely no idea who I was even though I’d just spoke to him. No receptionist at check out, told by the guy who had been in the restaurant that I’d have to wait while he rang someone who could assist. Whilst waiting a parcel delivery guy came in and he was told the same, wait for a receptionist. The lady arrived and asked me what I was delivering. Realising she had the wrong person she then proceeded to deal with the parcel 1st. This meant phoning the recipient of the parcel before attending to my checkout

Booked for my parents who would be exhausted after their 10.5-hour flight. I was approached via WhatsApp by their front desk and it turned out that my special request was kindly honoured. Parents were satisfied with the location (although they landed at T3 and took quite a while through the immigration) and the room and amenities were beyond expectation. Would definitely book again when necessary. Would be nice to have fried eggs for breakfast though.

We loved every bit of the stay. It is beside the London City Airport , so if you love watching planes; this is the perfect place. The service was great and was perfect for a relaxing getaway

Only here for 1 night but we really enjoyed the location! There is plenty to do also around the area :)

In general it's a nice hotel in a perfect location if you need to be in Cricklewood. It's a nice design with nice rooms and decent heating system. The coffee and meats and cheeses in the buffet are nice. On this trip however there was a few minor little items to complain about. 1. There was no shampoo or conditioner in the room 2. No-one answered the main reception number when I called about 1. 3. The hot water was just bearly hot enough to have a bath. 4. Breakfast was a bit crowded at 9am and they hinted I should leave to make room. I ignored the request. 5. When I finally asked one of the housekeeping staff in person for some shampoo and soap they asked me when I was checking out..... As if that had any bearing on the request. 6. The checkout time is 11am which is obscenely early for a check-in of 3pm anyway. 7. There is no fridge in the room. Overall this hotel is now on the very limit of worth the cost. I expect better for the price of the room.

Very beautiful and clean hotel, the lobby is also very nice, the lady at the front desk is very gentle and even helps to carry the suitcases, it's great 👍🏻

I have used this hotel many times. It's clean and staff are attentive. Breakfast is always good. However, this time I had a few no no . There was no complimentary water in the room, coffee machine didn't work, but when I called staff came to fix it immediately. A socket was broken with the covering falling off. No lotion in the bottle .it was completely empty. I reported it all and they were very quick to say they would fix it. I would still go back though. Hopefully get a better service next time.

Unfortunately  not a gd nights sleep, stayed in 3 different rooms in the first 24 hrs of our stay due to very uncomfortable squeaky beds and gave up after the 3rd room as we couldn’t face being moved again.. rooms very dated and in need of major modernisation. Location was not great for us as it’s a 15 minute walk to the nearest tube station (Kensington high street) as Kensington Olympia tube station is only 5 minutes away but tubes only arrive there weekends and are few and far between but that’s our fault for not researching that correctly. Staff very friendly and helpful and breakfast was 1st class ..  If only the hotels room  deco was at the same standard as the staff/breakfast this would have been a top 5/5 hotel except the location didn’t suit us.