5-Star Hotels in Red Sea Governorate, Egypt

Perfect hotel in every thing , early check-in and free upgrade to marina room , friendly and professional stuff in every department ,the most clean hotel I had ever seen. You can't get better view than Pickalbatros Citadel ever. I met a serious problem in check in after the cheerful welcoming form every one of stuff. The problem was that my reservation rate from trip.com was not for Egyptian people and I have to pay a difference fees to the hotel about 15 USD, Mr. Mahmoud and Mr. Mohamed Rashed from the reservation team told me that issue and asked me to contact with the customer support team of trip.com . Once I contacted trip.com customer support team they solved the problem in only 5 mins and covered the difference for me. I payed the hotel and trip.com compensate them for me. Thank trip.com & Pickalbatros Citadel. I will come again for sure, and my next reservations will be by trip.com as a trusted site.

During our family trip to Jungle Aqua Park, we were thrilled by the idea of staying in a resort that promised fun, relaxation, and plenty of activities with its all-inclusive offerings. Sadly, while there were some bright spots, much of our experience left us feeling frustrated, and at times, even scammed by the way things were structured. The Good - The facilities themselves are well-maintained and visually appealing. The pools and theme park rides, when open, provided excellent entertainment for both adults and kids. - The variety of pools and slides seemed promising on paper, and when operational, they delivered an exciting experience. The Not-So-Good 1. Questionable All-Inclusive Facilities & Timings The biggest disappointment of our stay was the deliberate clash in operating times for different amenities. For instance, dinner ended abruptly at 8:30 PM, but the popcorn, doughnut, and candyfloss stalls at the theme park (especially appealing to kids) shut down only half an hour later at 9 PM. This left us scrambling to enjoy everything in the tiny time-slots available and made it nearly impossible to take full advantage of what's included. Even more frustratingly, theme park rides for adults were bizarrely restricted, with only one ride open per night as a rule. This limited options and left us wondering why the resort would restrict its own attractions. 2. Artificially Prolonged Queues Breakfast became a daily test of patience. The focus on one egg station for omelets—not even offering options like scrambled or fried eggs—created unnecessarily long lines. It often felt like the resort intentionally used these extended wait times to waste your morning, essentially cutting into the time you could use for exploring the resort’s facilities. Not ideal when you're already struggling to balance overlapping schedules! 3. Staff Attitude & Service Another major letdown was the attitude of many staff members. We found them to be unfriendly, unhelpful, and sometimes even outright rude. When raising questions or trying to understand how things worked, we were made to feel like an inconvenience rather than welcome guests. Customer service is key in any resort, and unfortunately, Jungle Aqua Park missed the mark on this front. - Better alignment of operating times across the resort to allow guests to enjoy all-inclusive perks without a rushed experience. - More consistent opening of adult rides so guests can maximize their enjoyment of the waterpark. - Breakfast options should be expanded beyond omelets to reduce queue times and provide more variety. - Training the staff to prioritize customer service and handle guest inquiries more politely would greatly enhance the guest experience. While Jungle Aqua Park showed flashes of potential in terms of its facilities, the inefficiencies and poor management of schedules made it difficult to fully enjoy what was offered. What should have been a stress-free, family-friendly vacation often turned into a logistical challenge, filled with avoidable friction and unnecessary waiting. With improvements in scheduling, staff attitude, and a more guest-centered approach, this resort could truly shine. However, as it stands now, I would hesitate to recommend it, especially for families looking for a relaxing time.

Conclusion first: This hotel is worth it and the service is very good. I will come again on my next trip to Egypt. Let's talk about the details Food: There are many choices for all three meals, especially dinner, and there are Asian restaurants to choose from. Both of us from Chongqing adapted to the food and felt very comfortable. We didn't have diarrhea like we did when we traveled to Thailand. Accommodation: The room was very clean and large, facing the atrium swimming pool directly. There was the sea on the side. Very good. Sea view: The beautiful Red Sea is very quiet and beautiful, and the jelly-like sea surface can be seen everywhere. Service: I didn't see any discrimination by the staff at all. They even welcome Chinese people. Since our driver would arrive late, he also helped us to delay the check-out for 2 hours for free.

It's a hotel I like very much. I didn't expect Egypt to have such a good place! The hotel service staff is very friendly. From the welcome drink upon check-in to the free bars everywhere, it is a great experience. We also played golf on the par-3 holes twice. Except for the balls that we had to buy, everything else was borrowed for free, which was very convenient!

Hotel is very organized! Service was amazing! Quality of food, drinks and cleanliness of the hotel is superb!Staff are very helpful and friendly! Mr. Ayman in the reception did a great job during the check-in as well! I would totally recommend that place to everyone!

Super good hotel, super super super recommended, except for being far away from the city, there are no other shortcomings. 1. The main thing is that the scenery is super beautiful. There are slides for adults and a kids area to play in. There are four or five swimming pools. You can also book an outdoor jacuzzi. Next to it is a beautiful gauze bed like Madai. It is with the hotel next door. Beautiful too. 2. The restaurant is super delicious (compared to another chain recommended by a book, this one is simply heaven, and that restaurant is all praised by Lei). There are dozens of kinds of desserts that are not as sweet as Lei, and everyone in the family You know, it’s heaven to have non-sweet desserts on the European and American menu. Most of the dishes are delicious. The pasta is super fragrant, and there are many kinds of fruits and yogurts. In addition, there are two restaurants that require reservations. There is a seafood barbecue that can be reserved, such as the Japanese-style Egyptian Teppanyaki, which is very fragrant but we did not make a reservation. There is also a very exotic tent. 3. There is a long private beach coastline, which the Glass Sea Hotel can have. There are so many deck chairs on the beach, hundreds of them can lie on them, but there are very few people lying on them. The sea breeze is so comfortable. 4. The decoration of the hotel is similar to that of Manxin in China. The room is very new, there is plenty of hot water, the balcony is beautiful, and the glass windows have locks. Some buildings have not been completed yet, so the price will probably increase after they are completed. It is really worth it. The service staff likes to ask for Fengyoujing as a tip🤣, so I gave him the remaining half bottle. The only drawback is that I got bitten by mosquitoes when I went to the beach at night, but bad mosquitoes are everywhere, and I don't blame this hotel. I didn't encounter any discrimination against Chinese people. At least the service staff were very nice to me. I will stay here again next time.

A hotel that exceeded expectations. Located in Africa, it maintains the usual Hilton standards. It's a pity that I only stayed for one day. The front desk was great and helped with the upgrade and delayed check-out to 2pm. The beach environment is nice, but you need to exchange towel cards at the front desk in advance before you can use them, which is not very convenient The breakfast is very rich, with a European and American flavor Opposite the hotel is a large mall with many restaurants and Carrefour, and the price is very cheap

We had an amazing five-day stay at Meraki Resort. As a 4-star hotel, it exceeded our expectations. The staff were incredibly nice, always ready to serve, and very helpful throughout our stay. The rooms were really nice and comfortable, and we loved the modern architecture and style of the entire place. The food was delicious, with a great variety of options to choose from every day. Special mention to Chef Yosri, who was very helpful and attentive, ensuring everything was really good and high quality. The hospitality and dining experience truly made our vacation special. Highly recommend!

this hotel was beyond my expectations .we are extremely satisfied.the staff is very kind,helpful.their service is just great.almost all of foods were delicious.they also keep hotel very clean.we enjoyed our vacation and strongly recommend.

we had a family reunion at Panorama form October 31 to November 7,2019, we had 7 rooms The Location is Excellent , walking distance to downtown ElGouna Rooms are spacious, food quality is good, Staff very courteous and pleasant the only problem we had was confirming reservation with the hotel Overall experience was very good, may book it again in the future