The hotel room I rent is suitable for those that are not demanding, don't need a TV and window.
Use our own toothpaste and toothbrush as it is not supplied.
Very clean. No smell.
The parking lot got to pay using a touch and go card. Not free at all.
The hotel's design is quite industrial. The front desk staff can mostly communicate in English.
The room is a bit small and feels like it's cobbled together from different sections. However, it's fairly well-equipped.
Breakfast: Limited selection. They have vegetarian sandwiches, noodles, coffee, and eggs.
There's the Blue Mansion nearby, which you can visit for a fee. In the evening, there's a food court next door with a variety of food and drinks, definitely worth checking out.
The air conditioning was cold.
The room was beautiful.
The view from the balcony was stunning.
If you use the hot water for too long, it feels like it runs out.
There's a stove so you can cook your own food.
Large vehicles can only park on the side of the road.
I really enjoyed my stay at this hotel!
The location is perfect — very central and convenient. For travelers like me who don’t drive, this place is incredibly ideal. You can easily walk to many spots, and getting around is completely hassle-free.
The room was clean and comfortable, and the whole experience was wonderful. I would definitely come back again!
Check in lobby was hard to locate as it was at the side of the hotel block. Upon check in, I was given third floor. When I asked if I could have higher floor as indicated in my booking request, staff said I need to top up. This was clearly upselling. I was not willing as the price for each room was not cheap in the first place. Staff knew that i was aware it was the bottom tier room & mentioned the freebis in the room was npt charged. I was not impressed as I do not come all the way to Penang for some freebies. Hptel staff obviously did not know what hospitality is all about.Entering the room, it was not too bad. When I opened the window, I almost flipped out. It was rubbish (attached a pic). I then confirmed I was given the bottom tier room. Opening the wardrobe, there was a musty oily smell which obviously was not aired for a while. Stay at room was not comfortable. Badly lit and no way to open window to rubbish view. I guess the only good thing was the shuttle to the various shopping/ eating spots. Upon check out, i was asked if stay was good. I indicated to the staff my stay at the hotel was disappointing due to the above reasons. Staff said i could email the hotel in advance in my next visit indicating the reason above. But I will like to tell the management this -- no way am i coming back to this hotel that only know to upsell & missing out on what true hospitality means. There are hotels out there that offer much better services without breaking the bank. Thanks but no thanks.
Location : This location is very superb. The seaview was astonishing. Food stalls are everywhere nearby.
Services : Arrived late night to check in. The receptionist is not that helpful and not explaining much. Got some issues with breakfast where my room suddenly not breakfast included while we paid together for it when booking. Try to explain to the Indian F&B manager but at first he refuse to trust me and ask me to go to lobby. Thanks to Mr Vincent he sincerely apologise for the misunderstanding from the system. To the Indian F&B manager, you need to learn to apologise sincerely from Mr Vincent and learn some manners as I heard you talk bad about other customers as well.
Food : Not much choice but the food was good.
Overall, will be coming back in the future and I wish the services will be a lot better. TQ
everything is ok.. the breakfast food is delicious while eating you can see the sea.. the view is beautiful.. the location is good.. the beach is close to the hotel.. only the cleanliness is a little lacking in the room.. the bed sheet is dirty but a little.. the worst thing is the smell of the pillow is a bit less pleasant.. hope the hotel can make improvements
Pros:
Great location – very convenient, with plenty of restaurants and a supermarket within walking distance. The hotel has a stylish design and the rooms are spacious.
Cons:
Unfortunately, the room did not appear very clean.
The bedding and towels are very old and outdated – they should have been replaced a long time ago.
No lockers at swimming pool.
Overall / Personal opinion:
The location and design are strong points, but the poor cleanliness and outdated linens really let really let the experience down.
Hotel was clean and service was very good. Room was large and comfortable . Swimming pool on eleven floor is a plus on hot days. Good view of the town and the sea from our room.
Strategic location in the heart of Georgetown. Close to Komtar, First Avenue Mall and Pragin Mall. Short walk to Cecil Market and Chowrasta Market with many eateries nearby selling Penang local delicacies.
I booked a sea view room. I had been reading reviews for a long time and was worried about a bad view, but luckily I got a room on the 9th floor with a really great view. You could lie on the balcony all day.
The service was very good. Although most staff couldn't speak Chinese, they were all very enthusiastic.
Very Good
1475 reviews
8.7/10
Price from
PHP 3,857
per night
Check availability
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