Romantic Hotels in Quintana Roo, Mexico

This hotel was in a great location. We stayed in the non-updated part but only because we wanted a larger room. The hotel offered to upgrade us but we wanted the room with a tub. We loved our stay there and would definitely go again!

Enjoyed the all-inclusive experience. The staff were very friendly and talked to me. They answered my questions politely. I was able to relax on the beach and around the pool from before check-in to after check-out! I could eat and drink anything at any time, and my favorite is the poolside buffet restaurant 😚 The alcohol is delicious here. I was impressed that I could see the beach from my room 😆 The good thing about the sun loungers by the pool (shade) is that they are secured from the morning. It's a good idea to leave your bath towels out in the morning. The bath towels used by the poolside can be replaced frequently without affecting the price. You can exchange them for a card or get a new towel. I wonder if the jacuzzi is lukewarm for Japanese people at 35 degrees Celsius? In Mexico, where there are only showers, I have a strong desire to soak in a bathtub... It's a shame.

We are here on vacation. The facilities are great, but the service and management are terrible. 1. We booked an ocean-view room but were given a room with a roof view instead. The ocean view was completely blocked. We were told we couldn’t change the room because there were no available rooms. We had to stay in the roof-view room for one night until a proper ocean-view room became available the next day. No price difference was refunded, and we only received some snacks and a bottle of wine as compensation. 2. While we were sleeping in our room, a hotel staff member entered without our permission. This happened at 7 p.m., even though the room had already been cleaned in the morning and we did not hang a “cleaning required” sign on the door. We were extremely angry as this left us feeling shocked and unsafe. When we reported this to the front desk, they claimed that rooms are cleaned twice a day, which sounded strange since we’ve never encountered this policy at other hotels. We are unsure if this explanation was true. 3. The phone in our room was unable to connect to the front desk for three consecutive days. We reported the issue on the first day and were told it would be fixed, but it remained broken until we left. We never saw any maintenance staff come to repair it. Each time we needed to contact the front desk, we had to go downstairs.

The beach is clean and soft, and the sea view is unobstructed

A very pleasant trip, with good conditions in all aspects. The hotel is clean and tidy, the rooms are large, and the food has a wide variety and tastes good. It's just that the prices are a bit higher during the Christmas period.

I like to listen to the sound of rain to help sleep. It is a deep sleep place to come here in the rainy season. The cabin is not very soundproof. The heavy rain fell in the surrounding woods. The air conditioner was turned on and the quilt was wrapped in the quilt. It was really a three-dimensional surround sleep aid ASMR in the whole house. We slept for 12 hours. The weather is not very good recently, it is not easy to get a big sun during the day, so the scenery is not as sunny, but because there is no direct sun, it can make people sit by the lake and drink wine without burden. The lake water is blue colored whether it is sunny or cloudy, very calm, the water depth is about 2 meters, you can swim a little. The facilities in the hotel room are also relatively simple. For example, the last picture of the hotel bathroom is open-air, so you have to take a shower when it doesn't rain. ⚠️ Note: Those who are afraid of insects and frogs and are afraid of cockroaches should be careful. It is inevitable that they will encounter them on the road and there will be many insects around when eating. It is worth mentioning that this hotel restaurant gives people an unexpected surprise, basically no dish that step on thunder.

Beautiful Caribbean Sea scenery, different customs and customs! All-inclusive service worth experiencing, the hotel is in a great location! The products produced by various restaurants are acceptable, that is, the Japanese food is very mediocre, and the French and Italian food are acceptable! For Guangzhou people, it still feels a little bit worse.

Intercom Lots of beach beds and umbrellas,extremely clean,not designated so ppl from other properties come and use it,waiters constantly offer food/drinks NOT free 100pesos for corona,food more than back home in Canada roughly 300pesos for wings or burger or chicken *****s. Freshly baked fish 750Pesos/kg, 3 tacos-300pesos. Tiny buffet if you think you gonna have rows and rows of food think again,MayBe 20foot long buffet,EXACT same food for 10 days(brutal).One person working @ omelette station with min 12min wait.Even though it was prepaid breakfast they make you sign a receipt 1100Pesos, couldn't figure out why, so after 4th day we were getting ZERO service, yup wouldn't even offer a cup of tea/coffee,ended up figuring it out,they expect 10% tip on the 1020Pesos(cost of breakf for 2ppl) so 100pesos each time you eat(NOT joking),so our 20-50pesos tips WERENT enough! For dinners we ALWAYS go off resorts when in cancun cuz there are soo many great options,this hotel is not walking distance to any restaurants like Harry's, Mono, Ilios,but bus station is right outside (12pesos each way) Room facing Lagoon which is main road,can hear EVERY car, person talking,so noisy day and night,plus our room was next to janitor's room so in and out slamming door and talking on a radio from 6am till 6pm(BRUTAL!)shower is large,sink over floating, mattresses rock hard but sheets are super white,AC worked well, 2pools,restaurant and pool bar empty.Lots of beds avail, Check in/out super quick and front desk people are Extremely helpful! So there's gas station across the street beer is 25pesos, there's supermarket 7min walk beer is 15pesos and has fresh Fruits,liq,jugs of water Basically if you looking for Mexican experience ALL inclus,cheap food/drink this is NOT it! If you looking for quiet getaway with prices on higher end but still be in Mexico this is the place for you! If you looking for same sand and all inclusive def need to look else where unless you don't mind grocery shopping on your vacay. Would I come back to this location-I doubt it,just doesn't make sense to me in sense of México experience!I def don't feel like spending more $ than I do @ home

We love this hotel and especially thanking to the staff and Rocio Escovar for making our stay extra comfortable and feel us very welcome! Thanks to her we stayed twice longer than initially planned and later came back for two more nights . Ocean is beautiful. Security is good , Argentinian restaurant food and service super good . Small things we didn't like was that pool works only till 22:00 which is to us very short as we like to have a swim befor sleep and adults pool only could work till 12. Would be perfect . Also kids in a pool for adults only - need to be more strict . All other was good .

Really a great experience. I was with my husband, we stayed in the privilege suite, perfect! Spacious room, with individual taps, hydro in the bathroom and in the outdoor area with views of the garden, surreally comfortable bed. The Hotel has a wide variety of restaurants, including Italian, Japanese and steakhouse you must book on the day, the rest just go and wait. The Japanese restaurant is not so much about the food but about the sushi chef's experience, it's more of a show, incredible! I recommend the buffet restaurant as it has a variety of cuisine from different countries and the Japanese restaurant. Unfortunately, we didn't have good service at the restaurant on the beachfront, which is the only criticism! The resort has several green areas, so you can find several animals, super cute!! We went bowling and they even have karaoke nights, really fun! I would suggest just having a heated pool, as all of them are not heated. It's a complete resort, with ice cream parlor, cafe, wonderful. I recommend it to everyone!