Best York Hotels

"Very spacious lovely room. Convenient location just a short walk into centre. Friendly staff . Limited parking had run out of spaces but parked close by so not an issue."

"The hotel's location is quite convenient, about a ten-minute walk to the Reeperbahn. However, the hotel itself is old and a bit eerie. The room layout was messy, and the bed quality was so bad that my back hurt after just one night. There are definitely management issues here. I had pre-paid for my room through Trip.com, but the hotel double-charged my credit card. Even after I pointed it out, the charge still went through. I had to contact them through Trip.com and then email the hotel directly to get the duplicate charge refunded. Trip.com showed an 11 AM checkout time, and from 11 AM onwards, a loud bell kept ringing in my room, about once a minute. When I asked the front desk about it during checkout, they said it was a daily fire alarm drill. However, when I mentioned this in my email to the hotel requesting a refund, they denied it, claiming their checkout time was 12 PM. To make matters worse, I forgot my down jacket on the bed when I left. About two minutes later, I remembered and went back to retrieve it, only to find someone already cleaning the room. He asked if I was looking for clothes and pointed to the floor. My white down jacket was thrown on the floor with the bedsheets. I felt terrible at that moment. I had just left, and they were already cleaning, which means they saw me go. Why didn't they immediately notify the front desk to send my jacket there? This definitely doesn't feel like the service you'd expect from a chain hotel. There are clear problems with their service, management, and staff training. I'd advise everyone to avoid this place."

"We only used the accommodation for two nights without breakfast or any other meals. The room was very clean and had everything we needed. The staff were friendly and the coffee was great. The decor was really nice with a jazz feel. It was very quaint and vintage. I would imagine a stay in the summer would be very nice as the courtyard was very pretty and peaceful."

"The hotel is very close to the train station, about a 5-minute walk through the city walls, which is very convenient. York city isn't large, and most attractions and shopping streets are within walking distance. We booked two rooms and arrived a little after 2 PM. The front desk initially thought we only had one room and assigned us a room on the first floor, ignoring our request for a higher floor. When I told him we had booked two rooms, he then said the other room could be on a higher floor, but we couldn't get the keys until after 3 PM. So, we had to take all our luggage to the first-floor room first. As soon as we opened the door, there was a strange smell, which got a little better after turning on the air conditioning. Since we were only staying for one night, we didn't bother to discuss it further. When we returned in the evening, we picked up the keys for the second room, which was on a higher floor. The cleanliness was noticeably better than the first-floor room, and there was no strange smell. Both rooms were quite spacious, which was a plus. Breakfast was semi-buffet style; you could order one hot dish, and then help yourself to bread, fruit, and other items."

"The hotel's location and ambiance are great! The check-in experience was decent, but a larger room might have been more comfortable. The mattress was super comfy, ensuring a good night's sleep!"

"The hotel was a pleasant surprise and very impressive. Both the rooms in the new wing and the old building were very satisfactory – spacious, clean, and offered great value for money. Personally, I preferred the new wing; it felt more comfortable and modern. It's about a ten-minute walk to the old town, and York at night is even more enchanting, especially the hourly chimes of York Minster – absolutely captivating! The hotel is just a stone's throw from York train station. There are many restaurants near the station, including York's largest Chinese supermarket and various Chinese restaurants and a cha chaan teng, which was great for satisfying a craving for Chinese food or stocking up on groceries. The old city walls of York are right next to the hotel, and on a clear day, watching the sunrise or sunset from atop the walls is incredibly relaxing. However, the hotel charges £39 per day for valet parking, which is seriously expensive. They overcharged us once, and despite multiple attempts, they refused to refund it. This definitely merits a bad review!"

"Got there on Saturday and checked in early.  The hotel is located about 5 mins from town.  Everything touristy is literally there.  Receptionist was very friendly.  Lift worked a treat and the staff around the hotel were polite and welcoming.  The breakfast was great and the fa t that you choose what time slot you want makes the whole process efficient.  We had the room on the 3rd floor and had a hatch in the roof which had a great view of the river and surrounding area.  Area is brimming with shops and eateries you won’t have any problem with a range of cuisines.  The hotel has a bar and does serve food daily menu - was tempted but unfortunately we went out every night for Dinner.  Highly recommending this hotel."

"Perfect location for a sightseeing trip to York, with car parking. The hotel was gorgeous, beautiful room (we had blenheim suite), huge copper bath in the bedroom (bring your own bubble bath!), super comfy bed, beautifully decorated room. Reception staff lovely and very knowledgeable of local area. Lovely bar too with friendly staff, a range of boardgames available which was fun. Breakfast room had a great Churchill theme ( brilliant top/bowler hat lighting). Would definitely recommend. Thank you for a really lovely stay."

"Added extra bedding for the kids, and the service was absolutely fantastic – a top choice for family vacations! The family room design is thoughtful, safe, and fun. The freshly made waffles at breakfast were my child's favorite. The staff proactively helped with our stroller, which was a warm and thoughtful detail. There's a Chinese supermarket within walking distance. We'll definitely be back next time!"

"Stayed here several times and it’s a well run smaller modern hotel with great staff. Most of all it has an excellent location ear to train station and just across the river from City centre attractions like the Shambles and York minster"