The Grand York

The room was quite spacious, and the front desk gave me a king-size bed, which was nice. The lady at the front desk provided excellent service, which is definitely worth mentioning. The hotel breakfast was impressive, with a good variety and tasty food. The hotel's location is fantastic; it's within walking distance to both the train station and Shambles. It's a great choice if you're visiting York. The only slight drawback was a faint smell in the bathroom, but it was fine once I closed the bathroom door when I went to sleep.

This is probably the best hotel in this small town, very elegant. The room isn't huge, but it's acceptable. The white female at the front desk was arrogant during check-in. She told me the room wasn't ready at 3 PM and that it would be about half an hour before I could get it, and she'd call me. I mentioned that my travel companion was having some difficulty with their hands and asked if it could be expedited. However, I never received a call, even after 4 PM. When I went back, I saw that people who checked in after me had already gotten their keys. What kind of attitude is that? I told her off. The breakfast was very good 👍, and the cleanliness was also fine.

The hotel was a pleasant surprise and very impressive. Both the rooms in the new wing and the old building were very satisfactory – spacious, clean, and offered great value for money. Personally, I preferred the new wing; it felt more comfortable and modern. It's about a ten-minute walk to the old town, and York at night is even more enchanting, especially the hourly chimes of York Minster – absolutely captivating! The hotel is just a stone's throw from York train station. There are many restaurants near the station, including York's largest Chinese supermarket and various Chinese restaurants and a cha chaan teng, which was great for satisfying a craving for Chinese food or stocking up on groceries. The old city walls of York are right next to the hotel, and on a clear day, watching the sunrise or sunset from atop the walls is incredibly relaxing. However, the hotel charges £39 per day for valet parking, which is seriously expensive. They overcharged us once, and despite multiple attempts, they refused to refund it. This definitely merits a bad review!