We had a lovely stay at Diamonds Inn. We booked the Standard Suite, Ensuite 3-bed room which is located at the top floor of the building. A very quaint compact en-suite family room great for a group of friends or family. All basic amenities are there including towels, shampoo and shower gels. There’s also an electric water kettle, coffee/tea, hair dryer and a small fridge! Beds are soft and comfy. Walls are thin and may hear voices of other guests in the halls during the day but was not a major issue during our stay, mostly quiet after 10pm. Location is very convenient as its only a stones throw away from one of the famous wall entrances, a pub and restaurant across and York Minster. Host was lovely and friendly as well, called to ask if we can get an early check-in and was happy to accommodate us.
It's clean and sanitary, and the location is convenient. The lady at the front desk was very friendly and upgraded us to a quadruple room. The room was super big. It seems that breakfast must be booked in advance if the room does not include breakfast.
Beautiful atmospheric hotel with beautiful entrance, spacious bedroom modern classic bathroom, only the food is expensive and nothing special also breakfast was meager. But for the rest is ok
The hotel is right in front of the cathedral, the location is very central, and Diagon Alley is also within walking distance, which is not convenient for parking. 7.8 minutes after walking the street one night behind the parking lot is okay, parking during the day is very expensive.
Welcome to us is a very old-fashioned British gentleman, introduced the room for 10 minutes, and encountered the butler-style service for the first time.
Great experience. The front desk staff was very kind and thoughtful and also upgraded the room for us for free. The facilities in the room are very complete and comfortable, the breakfast quality is high, and the hotel needs 15-20 minutes to get off the city.
The house is comfortable, close to the train station, not noisy, and convenient for travel. There are restaurants and supermarkets nearby. The house is not too small. The shower-type water outlet is an ancient device, so if you don't want to get your hair wet, you must take a shower. Shower cap, and the store has breakfast, the price is reasonable, there are many varieties, and the food is fresh, it is a good choice.
Everything is perfectly cute. My friend and I love the design of the room, and we wish to try other rooms as well! We had a relaxed and happy trip with this hotel~
111 reviews
8.6/10
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9.4/10
Outstanding
GGuest UserThe location of the hotel is quite convenient, and the surrounding is quiet and safe. It is a 15-minute walk from York Railway Station and a 10-minute ride. It is a 15-minute walk to the city center. If the train arrives before 5.30pm, you can make an appointment with the hotel to pick up your luggage two days in advance. The room is not big but very clean, with a very unique decoration style. The bed is 1m8 and very comfortable. There is a vinyl record player in the room, and there is a free snack bar where you can get potato chips, fruits, candies and ice cream. Drinking water and milk are provided every day, and you can also go to the snack bar to pick up water after drinking it. The only inconvenience is that our room on the 3rd floor needs to take the elevator to the top floor and then walk down one floor, which is a bit inconvenient to drag luggage.
ZZZ9900The Grand Hotel boasts an excellent location, making it a convenient choice for exploring the city. The facilities are top-notch, offering a blend of luxury and comfort that one would expect from a prestigious establishment.
However, the service fell short of expectations, especially considering its five-star rating. While it may be due to the busy tourist season, the level of service provided was inconsistent. In particular, the doormen and porters left a lot to be desired, with some interactions being notably poor. This detracted significantly from the overall experience, as such issues are not expected at a hotel of this caliber.
Overall, while the hotel's amenities and location are commendable, the service quality needs improvement to truly match the standards of a five-star hotel.
AAnonymous UserThis hotel is close to the train station (just a few minutes' walk) and not far from York’s main attractions like York Minster, The Shambles, and the Jorvik Viking Centre. Guests appreciate the friendly staff, who are welcoming and helpful.
One of the highlights of staying here is the complimentary breakfast, which includes a good selection of hot and cold items. A special touch is the make-your-own waffle station, which many guests enjoy. The rooms are clean, modern, and comfortable, with all the amenities needed for a pleasant stay.
IISARIWe had a comfortable stay with a spacious room and great amenities. However, there was a party in the lobby during our stay that made the area quite crowded and noisy. Despite that, we still had a good experience overall and would recommend it for families.
GGuest UserGreat stay, superbly located for a weekend in York. Upgraded our room after the first night from accessible double to superior twin (no doubles available) which was well worth it.
GGuest UserIt was nice. Their staff is really helping and cool . Very welcoming. Breakfast could have been better with more vegetarian (excluding eggs) and vegan options!
GGuest UserJust a little bit far away from city center, it took us around 10 minutes to get there by bus. They offer a wide variety of food and beverages for breakfast, and surprisingly, most of them taste great.
GGuest UserHotel is situated right opposite Clifton tower and is conveniently located within. The city centre - walking distance to the Shambles and other attractions. The parking situation is problematic - although aware it is first come first served, there is nowhere available to park up and ask except the three spaces in front of the hotel and if taken, you end up circling the road for an absolutely age before a space becomes available. If no parking on site end up parking over the road on public car park which is inconvenient as keep having to work out when to renew. The cleanliness is a slight issue, we thought there was dust on surfaces but more likely to be cloth fibres from the cleaners but still don't expect shedding like this. Room was fine but did think bathroom was on the smaller side for a double deluxe room. Service in general was good - couldn't really fault.
XXingxingzouzoudexiaoyuerFacilities: The room is relatively large, the bed and pillows are quite comfortable
Service: Hotel staff are friendly
Environment: The hotel is located on a large green area, which is very eye-catching.
Hygiene: very good. Neat and clean.
special service:
1. The hotel provides free parking, which is a service that few hotels in the UK can provide, and parking is usually paid for. so nice 👍
2. The hotel has a bar and restaurant, which is convenient for guests.
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