Holiday Inn Express Xi'an High-Tech Zone Guest Reviews
4.7/5
Outstanding
1425 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.7
Service4.8
Cleanliness4.8
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All reviews(1425)
Positive reviews(1407)
Reviews with photos/video(120)
Friendly front desk staff(296)
Delicious breakfast(198)
Easy to get around(142)
Classy environment(127)
Perfect for business trips(79)
Close to metro(59)
Convenient parking(47)
Tasty restaurant(9)
Negative reviews(18)
Anonymous User
Standard Room (2 beds)
Stayed in Nov 2024
Solo travelers
23 review
4.5/5
Great
Posted on Jan 25, 2025
excellent location, food & spacious clean room.
Response from Property: Dear guest, thank you for sharing your stay experience with us. Every morning, we meticulously prepare a buffet - style breakfast. There are a combination of Chinese and Western dishes, special Xi'an snacks, and a steaming live - cooking station. With a balanced nutritional mix, it energizes you for the new day. The hotel strictly follows the cleaning procedures of the IHG Way of Clean in terms of hygiene. We strive to perfect every detail, hoping to bring you more convenience and better rest during your journey. We look forward to serving you in the future. IHG Social Listening Team
Sayaka W Delaney
Standard Double Room
Stayed in Apr 2024
Business travelers
7 review
5.0/5
Outstanding
Posted on May 5, 2024
I was here for quick vacation between my business trip.
I also stayed at the holiday inn in different city in China. But this hotel offers more options of breakfast and everyone is trying to help, especially I don’t speak Chinese. Nice hotel very like, front desk Zhang Min service is great and very intimate, but also sent me Chinese handicrafts. She also helped me to get my glasses that I left in taxi. These additional services make me more memorable trip. This is my first trip to Xi’an and I really had a great time. Thank you, Zhang Min and other staffs at the Holiday Inn.
Response from Property: Dear guest, thank you for taking the time to share your stay experience with us. Every morning, our chef team carefully prepares buffet breakfast with Chinese and Western dishes as well as local specialties from Xi'an, providing balanced nutrition and energy for your day. We are honored that you have praised our staff's service, and we will definitely share your compliments with them, especially the staff member you mentioned. We look forward to welcoming you back to our hotel on your next visit to Xi'an. IHG Social Listening Team
Gastron Mr. Oh
Standard Double Room
Stayed in Jul 2024
Business travelers
16 review
5.0/5
Outstanding
Posted on Oct 17, 2024
GOOD HOTEL FOR BUSINESS TRAVELER AND FAMILY TRIP, GREAT LOCATION.
Response from Property: Dear Guest, thank you for your love and good review to our hotel. Hotel located in the core of High-tech Zone, close to Line 6 subway station, surrounded by various restaurants, supermarkets, and the surrounding bus routes are all over the place, it is very convenient to travel. Business travel or leisure travel, short stay or long-term stay, we are ready to welcome you again. IHG Social Listening Team
Michle
Superior Double Room
Stayed in Mar 2024
Business travelers
27 review
4.0/5
Very Good
Posted on Apr 17, 2024
Very nicht hotel with comfortable and clean rooms. Service and also breakfast is Good.
Response from Property: Dear Guest, Thank you for taking the time out of your busy schedule to share this valuable review with us. Our hotel advocates for a simple and intelligent travel experience, providing guests with comfortable and clean rooms, and nutritious and delicious breakfasts in the morning. We want to energize you so that you can start your new journey in the best possible condition. We look forward to your next stay with us and hope to provide you with a more satisfying experience. IHG Social Listening Team
Anonymous User
Standard Double Room
Stayed in Feb 2023
Business travelers
9 review
5.0/5
Outstanding
Posted on Mar 5, 2023
Very good
Response from Property: Dear guest,Thank you so much for taking time out of your day to give us a fantastic review and for giving us a perfect score.We work hard to make our guests happy and appreciate your feedback! Also, we do make sure that we have the best locations.We hope to have you back with us again. IHG Social Listening Team
Guest User
Standard Double Room
Stayed in Dec 2024
Business travelers
5 review
5.0/5
Outstanding
Posted on Jan 16, 2025
Wu Yang at the front desk provided good reception service and helped to upgrade the room type. The room was nice, well-equipped, and parking was free!
When checking out, I found that I had left a power bank behind, and he also reminded me attentively. I am very grateful. Good reviews.
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Response from Property: 尊敬的客人您好,緣分真奇妙,衹因您在茫茫酒店中短暫的停留,讓我們相遇在西安高新智選假日酒店。“想客人所想,急客人所急”始終是小智服務的核心靈魂,衹要您選擇了小智,小智總是以您的意願為最高服務宗旨,帶給您朋友、家人般的關懷。客房內進口品牌床墊、軟硬雙枕、優質温馨的床上用品呵護您的舒適睡眠。品牌衞浴,炫詩洗護用品,讓酣暢淋漓的沐浴在沁人心脾的馨香中進行。液晶電視,全覆蓋的高速網絡助您即刻與世界連線。還有電子門禁系統保障您個人空間的私密安全。您的好評不是冷冰冰的文字,而是心與心的交流。每一次惠顧都是心靈的接觸、每一份點評都是小智成長的甘露。隨時恭候您的再次到來。祝您笑口常開。 智選假日賓客關懷團隊
Guest User
Standard Double Room
Stayed in Dec 2024
Business travelers
16 review
5.0/5
Outstanding
Posted on Jan 14, 2025
The front desk staff are polite and enthusiastic, especially Xiao Wu and Wu Yang, who are very professional and pay attention to the guests' potential service needs in advance. Thank you
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Response from Property: Dear guests, Xiaozhi's happiest moment is reading the comments left by guests. The affirmation and praise make all Xiaozhi's persistence meaningful. As an intelligent brand of InterContinental Hotels Group, Xiaozhi hopes to provide guests with convenient, comfortable and home-like stay experience while providing the necessary supporting facilities. If you are satisfied with our service, all our efforts will be worth it. Xiaozhi also wants to thank you for your short stay in the vast hotel, which allowed us to meet each other and spend this wonderful time together. I look forward to the opportunity to continue to serve you. I wish you peace and success. Holiday Inn Express Guest Care Team
Guest User
Superior Double Room
Stayed in Dec 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Jan 10, 2025
The hotel has complete facilities and a very good environment. There is a parking lot at the door, and you can park for free. The front desk Wu Yang's service is very warm and thoughtful. Check-in is very fast, and the robot delivery is very convenient! The room lady also cleaned the room very cleanly, and I felt at home.
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Response from Property: 親愛的客人您好,記憶中許多事,都會因歲月流逝而漸漸褪色,唯有您的厚愛歷久如新,鼓勵着小智繼續前進。小智家精心設計,寬敞通透的餐廳,設備齊全的會議室,自助洗衣閣,自助商務區,免費停車位,舒適温馨的客房等,配套設施一應俱全,滿足您簡捷高效,舒適省心的入住需求。小智家引進的智能機器人可提供幫忙送餐、送物等貼心服務,為客人增加更多驚喜體驗。遇見您,在美好的季節裏,期待他日重逢的那一刻。祝您步步高昇。 智選假日賓客關懷團隊
Guest User
Superior Double Room
Stayed in Nov 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Dec 2, 2024
The accommodation environment is very good. The staff Wu Yang has a good attitude and actively handles the problems encountered. Thumbs up 👍
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Response from Property: Dear guests, no matter how gorgeous the words are, they cannot compare to your sincere affirmation. Your affirmation is like the summer breeze and the warm winter sun, which makes Xiaozhi full of motivation. Xiaozhi Home adopts a brand-new fashion design to cater to modern aesthetic needs. It has a unique modern style and exquisite and complete supporting facilities without redundant ones to create a comfortable and reliable living environment. I hope you can enjoy every moment of your stay. The journey is long, and Xiaozhi is committed to creating a pleasant travel experience for every guest. If you have any needs during your stay, you are welcome to contact the staff at any time. Xiaozhi will serve you with full enthusiasm. Sincerity believes that only sincerity can be exchanged for sincerity. Xiaozhi uses wholehearted service to exchange for your sincere praise. Xiaozhi looks forward to meeting you again. I wish you all the best. Holiday Inn Express Guest Care Team
Gege2168
Standard Room (2 beds)
Stayed in Oct 2024
Booked for others
3 review
5.0/5
Outstanding
Posted on Nov 3, 2024
The hotel is clean and sanitary, with convenient facilities, comfortable rooms, convenient transportation, and is close to the subway entrance. The breakfast is also very rich. There are treadmills and robot services. The front desk staff is very enthusiastic, especially Vincent at the front desk. The check-in is very detailed and he also gave us Tremella and Pear Soup. Thumbs up
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Response from Property: Dear guest, thank you for taking the time to give this sincere evaluation. Your words contain recognition and encouragement for our hard work, which makes Xiaozhi feel extremely honored. In the clean and spacious guest rooms, branded bathrooms and constant temperature showers quickly wash away the fatigue of the journey; imported brand mattresses with soft and hard double pillows, down quilts, cotton fabrics, etc. carefully protect your quality sleep; electronic access control system and electronic safe create a safe and reliable living environment for you. The breakfast restaurant has a simple and stylish decoration style, a transparent and spacious dining environment, and a variety of Chinese, Western, local specialties and other dishes to meet the needs of different guests. The FSMS food safety management system certification can make you feel at ease and comfortable. Sincerity believes that only sincerity can be exchanged for sincerity. Xiaozhi uses wholehearted service in exchange for your sincere praise. Xiaozhi looks forward to treating you in the future. I wish you and your family happiness. Holiday Inn Express Guest Care Team
Guest User
Standard Double Room
Stayed in Sep 2024
Business travelers
4 review
5.0/5
Outstanding
Posted on Oct 27, 2024
The front desk service is enthusiastic, the hotel environment is clean and tidy, the transportation is very convenient, and it is not far from the subway. Compared with the surrounding hotels, the overall cost performance is high, highly recommended
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Response from Property: Dear guest, no matter how charming the spring flowers and autumn moon are, they are not as intoxicating as your affirmation. Xiaozhi has always attached great importance to service and hygiene as the most basic self-requirements. In terms of service, "thinking what the guests think and worrying about what the guests worry about" is the core soul of the service. Taking your wishes as the highest service purpose, we will bring you meticulous care; in terms of hygiene, Xiaozhi takes every cleaning seriously and creates a clean and tidy living space from the details. The hotel is located in the core area of the High-tech Zone, adjacent to the Korean Food Style Street, and there are many dining options such as various Shaanxi cuisine, hot pot Sichuan cuisine, etc.; it is only about 200 meters away from Exit C of Zhangbashi Road Station on Metro Line 6, close to the Xi'an Ring Expressway Exit, and about 40 minutes' drive from Xianyang International Airport. There is an airport bus stop next to it, which can easily meet your various consumption and travel needs. Thank you for your comments and recommendations, and look forward to seeing you again. I wish your dreams come true. Holiday Inn Express Guest Care Team
Guest User
Superior Double Room
Stayed in Sep 2024
Business travelers
4 review
5.0/5
Outstanding
Posted on Oct 5, 2024
It's very good. We were upgraded to a suite. It's clean and sanitary. Overall, it's good. The breakfast is also delicious. Next time I come to Xi'an, I will choose this hotel again. Believe in yourself.
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Response from Property: Dear guests, gold and silver cups are not as good as the reputation of the guests; gold and silver awards are not as good as your praise. The hotel's daily cleaning, from the lobby to every linen in the guest room; regular cleaning covers every corner of the hotel, providing guests with a clean and hygienic stay environment. The breakfast restaurant has a simple and stylish decoration style, a transparent and spacious dining environment, and a variety of dishes such as Chinese, Western, and local Xi'an specialties to meet the needs of different guests. The FSMS food safety management system certification can make you feel at ease and comfortable. The most beautiful thing is reunion, Xiaozhi looks forward to your choice again. I wish you all the best. Holiday Inn Express Guest Care Team
Guest User
Superior Double Room
Stayed in Sep 2024
Family
6 review
5.0/5
Outstanding
Posted on Oct 5, 2024
The hotel's surroundings are relatively mature and intelligent. There are robots delivering meals. The breakfast is particularly rich. Casey at the front desk is very enthusiastic! We gave us Tremella soup and a National Day gift package, which were delicious and fun!
Original TextTranslated by Google
Response from Property: Dear guests, thank you for your support and enthusiastic comments, which make Xiaozhi's ordinary days more exciting. The hotel is located in the core area of the High-tech Zone, adjacent to the Food City, only about 200 meters away from Exit C of Zhangbashi Road Station on Metro Line 6, and there is a bus nearby that can go directly to the Tang Dynasty City that Never Sleeps. It is close to the entrance and exit of Xi'an Ring Expressway and is about 40 minutes' drive from Xianyang International Airport. A day's plan begins in the morning. Every morning, Xiaozhi carefully prepares a buffet breakfast, traditional Chinese breakfast, exquisite Western dishes, Luckin Coffee, as well as Xi'an specialty snacks and on-site bright stalls. The balanced nutrition will fill you with energy to welcome a new day. The intelligent robots introduced by Xiaozhijia can provide intimate services such as helping to deliver meals and goods, adding more surprise experiences to guests. Looking forward to treating you in the future. I wish you happiness and health. Holiday Inn Express Guest Care Team
Lantianbaiyun V
Standard Room (2 beds)
Stayed in Jul 2024
Solo travelers
29 review
5.0/5
Outstanding
Posted on Aug 19, 2024
The hotel breakfast is very good, with rich varieties, fresh fruits, good taste of dishes, and comfortable dining environment. The hotel reception, restaurant, room service and other staff are warm and polite, and provide timely service to guests' needs.
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Response from Property: Dear guests, no amount of fancy words can express Xiaozhi's gratitude. Thank you for your strong support and enthusiastic comments on Xiaozhi. The breakfast restaurant has a simple and stylish decoration style, a transparent and spacious dining environment, and a variety of dishes such as Chinese, Western, and Xi'an specialties to meet the needs of different guests. The FSMS food safety management system certification can make you feel at ease and comfortable. The journey is long, and Xiaozhi is committed to creating a pleasant travel experience for every guest. If you have any needs during your stay, you are welcome to contact the staff at any time. Xiaozhi will serve you with full enthusiasm. The most beautiful thing is reunion. Xiaozhi is always looking forward to your next visit. I wish you success. Holiday Inn Express Guest Care Team
Guest User
Superior Room (2 beds)
Stayed in Dec 2024
Booked for others
6 review
5.0/5
Outstanding
Posted on Feb 10, 2025
I booked a room for my family during the Chinese New Year. They had a very good experience staying here. The receptionist was very friendly. There is a subway nearby, and there is a Starbucks and a place to eat downstairs. It's very good.
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Response from Property: Dear guests, this precious text is full of trust, steady happiness, and a sense of accomplishment that cannot be taken away or erased by others. As a member of the InterContinental Hotels Group, Xiaozhi pays attention to the quality and connotation of service. Whenever you step into the lobby, the front desk buddies will wholeheartedly provide you with warm, friendly, attentive and efficient service to bring you a wonderful experience of being at home. The hotel is located in the core area of the High-tech Zone, adjacent to the Korean Food Style Street, and surrounded by various Shaanxi cuisine, hot pot Sichuan cuisine and other dining options; it is only about 200 meters away from Exit C of Zhangbashi Road Station on Metro Line 6, close to the Xi'an Ring Expressway Exit, and about 40 minutes' drive from Xianyang International Airport. The airport bus stop is next to it, which can easily meet various consumption and travel needs. I sincerely look forward to your visit. I wish you and your family happiness. Holiday Inn Express Guest Care Team