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Verified reviews
Location9.7
Amenities9.3
Service9.4
Cleanliness9.6
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Negative reviews(78)
GOGOGO
Deluxe Double Room
Stayed in Sep 2025
Traveling with friends
30 review
10/10
Outstanding
Posted on Oct 29, 2025
An excellent hotel, definitely worth staying at. It's located right below Leifeng Pagoda, allowing you to quietly enjoy the beautiful West Lake scenery. The hotel breakfast is also fantastic! Getting around is incredibly convenient, and the hotel even offers a shuttle service for guests. Every day, you can stroll along the hotel's side of West Lake and experience it in a unique way.
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6/20
Response from Property: 尊敬的賓客:您好!感謝您的入住及青睞,非常高興每一次入住都讓您收穫一份愉快的心情。我們將不斷努力,為客人提供更好地居住環境和服務。期待您的再次光臨,祝您生活愉快!
M51716****
Deluxe Suite
Stayed in Oct 2025
Couple
42 review
8.2/10
Very Good
Posted on Nov 9, 2025
Before booking this room type, I scoured all the reviews but couldn't find a single picture that truly captured how beautiful the 'Supreme Lake View' really is. Having experienced it myself, I'd like to give a heads-up to others considering this room type:
Pictures 1 and 2 show the Supreme Lake View you can get right from the bedroom and living room windows. Pictures 3 and 4 are of the Supreme Lake View directly in front of you when standing on the small patios off the bedroom and living room. Pictures 5 and 6 are of the Supreme Lake View taken from inside the room looking out the window.
Also, if you have any issues, make sure to bring them up *before* checking out. If you raise concerns after checking out, you'll only receive copy-pasted apology notices and empty promises of discounts on a future visit.
And one more thing: if you need anything, reach out to the Trip.com concierge. They genuinely go above and beyond to solve problems.
That's the heads-up. Here's my review of other aspects of the hotel:
The hotel itself is truly beautiful, and the service level is generally good. After all, it often hosts important events, so the staff are seasoned professionals. I didn't experience any 'wow' moments during my stay. The hotel offered a bunch of free activities, but half of them required me to call and book them myself, always needing to call the main line first and then be transferred. This gave me the impression that the hotel's departments operate in silos, completely disconnected from each other. Furthermore, due to the hotel's limited capacity, if you booked too late, you couldn't experience the activity. I spent an evening making three or four calls and couldn't book anything, which was frustrating even before I left the room. On the day of check-in, a staff member finally added me on WeChat, offering to help with reservations. However, it was still based on availability. To sum it up, most of the free activities were impossible to book, while the paid ones were almost always available. So, the service here is just 'okay.' The room's cleanliness was decent, though the bathtub probably wasn't thoroughly cleaned, as there was still a sticker from a previous guest's bath liner on the back.
In conclusion, if you only book a basic room type at this hotel, you'll get a great deal. The hotel's environment is exceptional and genuinely beautiful. Spending less money means lower expectations, and you won't be disappointed.
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6/13
Response from Property: Dear Guest, thank you so much for taking the time out of your busy schedule to share your stay experience and valuable suggestions! First of all, we sincerely apologize that you were unable to fully understand the actual view of the Deluxe Lake View Room through the comments section before booking, and we also appreciate your kind assistance in providing detailed pictures and practical tips for future bookings. Regarding the service experience issues you mentioned, we are deeply sorry, especially the inconvenience caused by the reservation process for complimentary items and the incomplete cleaning of the bathtub, which is completely inconsistent with the service standards expected of our hotel. We have immediately forwarded your feedback to the relevant departments and will comprehensively optimize the reservation system, simplify the process and improve transparency, while strengthening the quality control of room cleaning to ensure that every detail meets our guests' expectations. We value your feedback very much, and it will help us continuously improve and enhance the quality of our services. Thank you again for your candid feedback, and we look forward to the opportunity to serve you again, allowing you to experience our progress and sincerity. We wish you a pleasant stay!
grace-q
Courtyard Double Bed Room [Building 6 Exquisite Garden-view]
Stayed in Oct 2025
Family
16 review
10/10
Outstanding
Posted on Nov 16, 2025
The environment here is absolutely beautiful, like a secluded paradise. We were lucky to catch杭州's good weather, and strolling through the gardens was lovely. However, breakfast was indeed very crowded. For holidays, it might be better to consider opening more dining areas. Also, when we needed extra blankets for the room, we could only find one after a long search. Perhaps it's because the occupancy rate is too high?
Original TextTranslated by Google
Response from Property: 尊敬的客人,非常感謝您選擇浙江西子賓館並分享您的入住體驗!我們深感榮幸能為您提供環境絕美的世外桃源般休憩之所,也很高興您能趕上杭州的好天氣,享受在園子裏漫步的愜意。非常感謝您對我們提出的寶貴建議。關於早餐擁擠的問題,我們已記錄在案,並將在節假日期間考慮增加餐廳開放或優化用餐流程,以提升客人的用餐體驗。對於您提到的被子不足問題,我們深表歉意,這確實反映了我們在高入住率情況下的服務準備不夠充分。我們已將此問題反饋給相關部門,將加強客房物資管理,確保客人需求得到及時滿足。您的反饋對我們非常寶貴,我們將以此為契機,不斷提升服務品質,為每一位客人創造更加完美的入住體驗。期待您的再次光臨,讓我們有機會為您提供一次更加滿意的服務!
hw****
Deluxe Room (2 Beds)
Stayed in Sep 2025
Other
13 review
10/10
Outstanding
Posted on Oct 15, 2025
Every year I visit Hangzhou, and this year I chose to stay at the Xizi Hotel. It's a classic, state guesthouse-level establishment, so it was a must-try experience. On the day of check-in, I booked the hotel's sightseeing tour, which was absolutely worthwhile. The tour takes about an hour and gives you a real sense of the hotel's rich history and culture, as well as the sheer size of its gardens. Crucially, its location is superb, offering breathtaking views of Leifeng Pagoda and West Lake. When you reach Building No. 1, the hotel's core area, there's a lot to see. The hotel's service is definitely excellent; the breakfast buffet is extensive, and dining by West Lake while enjoying the view is incredibly leisurely. I also had dinner at the hotel's Peony Hall, where the dishes were exquisite and delicious, and even on a weekday, business was quite good. In short, if you want to enjoy West Lake at a relaxed pace, the Xizi Hotel is worth experiencing. For those who love taking beautiful photos, you'll find plenty of opportunities here.
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6/14
Response from Property: 尊敬的賓客:您好!感謝您對酒店環境和服務的好評。酒店長久以來堅持賓客第一的服務理念,從細節出發,為每一位賓客提供滿意的服務。我們一直以來都用心為賓客創造温馨、舒適的居住環境。衷心期待您的再次光臨,祝您生活愉快!
1376159****
Deluxe Room (2 Beds)
Stayed in Oct 2025
Family
1 review
6.5/10
Posted on Nov 14, 2025
I've always loved Hangzhou, so this year I specifically chose one of its most renowned five-star hotels, Zhejiang Xizi Hotel – Wangzhuang. I checked into Building 2 on November 13th. Building 2 is very close to West Lake, and I was quite pleased with the hotel's environment. The housekeeping staff would even nod and greet guests, which I found very professional. It was supposed to be a perfect ending, but what puzzled me was the rather cold attitude of the front desk staff in Building 2. They wouldn't even lift their heads or greet guests entering and exiting, acting as if they didn't see anyone. It's not that I have high expectations; isn't nodding and greeting guests the most basic requirement in the service industry? Let alone a high-end five-star hotel, even some budget hotels offer better service. A guest walks by you, and as a front desk staff member in Building 2, you just pretend not to see them and don't even look up? I've stayed in many other five-star hotels, and to encounter such a lack of basic service philosophy and attitude truly made me feel embarrassed.
Then came the most ridiculous part. With this kind of passive service attitude, as I was checking out, they asked to add me on WeChat. Afterward, they sent me a string of text, saying they had already drafted a review for me and asked me to copy and paste it as a positive review on Ctrip. I found this absolutely hilarious. As a guest, aren't my reviews of the hotel my own decision? Are they trying to deprive me of even the freedom to express my opinion? Regardless of good or bad, I always maintain an objective stance – good is good, and bad is bad. To have them write a positive review for me and ask me to copy and paste it – how can they be so confident at that moment, thinking they've done an excellent job and that all guests are satisfied and will give good reviews? I expressed my honest opinion, and the response was just, "Sorry you're not satisfied..." Is this perfunctory tone and arrogant attitude what a five-star hotel should uphold? On another note, the staff at the main reception and at the entrance of the main reception were very friendly and service-oriented. I also hope the hotel can improve further in the future.
Original TextTranslated by Google
Response from Property: 尊敬的客人,非常感謝您選擇浙江西子賓館並抽出寶貴時間分享您的入住體驗。首先,我們對二號樓前台工作人員的服務態度未能達到您的期望以及五星級酒店應有的標準深表歉意。您指出的問題非常重要,我們已立即將此反饋給相關部門進行徹查和整改。我們一直致力於為每一位客人提供專業、熱情的服務,前台工作人員見到客人點頭打招呼是我們服務規範的基本要求。對於您提到的臨退房時被要求複製粘貼好評的情況,這完全不符合我們的服務理念和操作規範,我們對此感到非常抱歉。同時,非常感謝您對客房保潔人員和總枱工作人員專業服務的認可,這是我們團隊努力的方向。您的反饋對我們非常寶貴,我們將以此為契機,加強員工培訓,提升服務質量,確保類似情況不再發生。再次為給您帶來的不愉快體驗深表歉意,期待有機會再次為您提供滿意的服務,讓您真正感受到五星級酒店的品質。
M340355****
Selected 2-bed Room
Stayed in Sep 2025
Family
4 review
10/10
Outstanding
Posted on Oct 27, 2025
Thanks to its unique location and rich cultural heritage, every corner of Zhejiang Xizi Hotel offers a picturesque view, making every photo a stunning masterpiece. The hotel staff's warm and attentive service truly makes guests feel at home. The rooms are clean and comfortable.
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6/12
Response from Property: 尊敬的客人,非常感謝您對浙江西子賓館的認可!能讓您感受到 “拐角即景、隨拍如畫” 的獨特魅力,我們由衷欣喜 —— 這份融於自然與人文的景緻,正是西子最珍貴的底色。工作人員的熱情周到能讓您有 “賓至如歸” 的温暖,房間的整潔舒適能合您心意,更是對我們服務與品質的最佳肯定。每一份用心,都衹為守護這份美好。期待下次在如畫景緻中與您重逢,祝您生活常伴愜意與舒心!
The location is absolutely superb, right at the foot of Leifeng Pagoda. Every morning, I'd wake up early, stroll around the hotel's public areas, admire Leifeng Pagoda, and take a leisurely walk along West Lake – it was just so relaxing. The hotel breakfast was delicious, especially the fried dumplings, soup dumplings, and a pancake whose name I've forgotten. The service was very prompt, and everyone was smiling and greeting us, which made us feel very comfortable. It's definitely the top choice for a quiet escape by West Lake, right in the heart of the city.
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6/8
Response from Property: 尊敬的客人,非常感謝您選擇浙江西子賓館並分享如此美好的入住體驗!我們深感榮幸能為您提供地理位置優越、鬧中取靜的休憩之所。您對酒店早餐的喜愛和對我們微笑服務的認可,讓我們倍感欣慰。每天在酒店公區欣賞雷峯塔美景、漫步西湖邊,正是我們希望為客人創造的愜意體驗。您的滿意是對我們最大的肯定,我們將繼續秉持 "滿意加驚喜" 的服務理念,為每一位客人創造難忘的入住體驗。期待您的再次光臨,讓我們有機會繼續為您提供超越期待的服務!
205930****
Deluxe Room (2 Beds)
Stayed in Oct 2025
Family
2 review
10/10
Outstanding
Posted on Nov 7, 2025
I brought my mom to Hangzhou and wanted to find a good hotel by West Lake. I saw online reviews recommending Xizi Hotel, saying it was a good price with a great environment, so I booked it. When we arrived, it exceeded my expectations – the service and hotel environment were absolutely stunning! A huge thumbs up! The breakfast selection was incredibly diverse; having stayed in many five-star hotels, this one's breakfast is definitely among the best. My son might have left his jacket behind, and the hotel even helped me mail it back. The service is truly impeccable. The front desk even upgraded me for free to Building 6, and the lobby there is fantastic, I absolutely loved it! I've already recommended the hotel to friends. That photo taken of Building 1 during the blue hour is simply gorgeous, I love it so much.
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6/10
Response from Property: 尊敬的賓客,非常感謝您和家人選擇西子賓館並分享如此美好的入住體驗!我們由衷高興酒店的服務、環境和早餐能給您帶來超出預期的驚喜,特別欣慰前台團隊為您免費升級到 6 號樓並提供貼心的失物招領服務。您在藍調時刻拍攝的一號樓照片一定捕捉到了西湖最美的瞬間,我們已將您的讚賞轉達給所有團隊成員。感謝您將酒店推薦給朋友,期待不久的將來能再次歡迎您和家人的光臨,為您創造更多難忘的西湖記憶!祝您生活愉快!
Staying in Building 6 was great. The butler service was warm and friendly, and the front desk staff were very helpful, providing all the necessary information. When we needed a car, it was arranged promptly, and the staff even reminded us to be careful and safe, which was much appreciated. The room was clean, and everything was well-prepared – excellent! The environment is fantastic, and my parents really enjoyed their stay, finding it super convenient for visiting West Lake. The breakfast was also very satisfying. I've already recommended it to my friends!
Original TextTranslated by Google
Response from Property: 尊敬的客人,非常感謝您選擇我們酒店並給予如此全面的好評!我們深感榮幸能為您和家人提供一次滿意的入住體驗。6 號樓管家的熱情服務、總枱的周到告知、及時到位的用車安排以及工作人員的安全提醒,都是我們致力於為每一位客人打造貼心服務的體現。乾淨整潔的衞生環境、完善的各項準備以及便捷的西湖遊覽位置,能讓長者家住得開心,是我們最大的心願。豐富的早餐能滿足您的需求,我們也倍感欣慰。您的推薦是對我們最大的肯定,期待您和朋友的再次光臨,讓我們有機會繼續為您創造難忘的杭州記憶!
Guest User
Deluxe Double Room
Stayed in Oct 2025
Couple
7 review
8.5/10
Very Good
Posted on Nov 15, 2025
Hotel is situated on West Lake. Accommodation are at different villas around this huge place. If you are looking for a relaxing place, this is it. Would have been better if the staff were able to communicate in English.
Response from Property: 尊敬的客人,非常感謝您選擇我們酒店並分享您的入住體驗!我們深感榮幸能為您在西湖畔的別墅中提供一處放鬆身心的理想之所。關於員工英語服務的建議,我們已記錄在案,並將作為服務提升計劃的重要參考。您的反饋對我們非常寶貴,期待您的再次光臨,讓我們有機會為您提供更加完善的國際化服務體驗!
205878****
Deluxe Room (2 Beds)
Stayed in Oct 2025
Family
2 review
7.2/10
Posted on Nov 16, 2025
Traveling to Hangzhou, we stayed at the Xizi Hotel, which boasts a prime location right by West Lake, essentially within the scenic area, offering stunning views. It's also very close to Leifeng Pagoda and Jingci Temple. The staff were exceptionally warm and attentive, even delivering our luggage to the room.
We were on the second floor of Building 6. Around 5 PM, there was some noise coming from the low-rise building downstairs outside our window, which was a bit bothersome, so we closed the window. We tried to get some cool air, but surprisingly, only hot air came out. When we called the front desk, they informed us that only hot air was available. It was November 4th, so it felt a bit stuffy with the window closed. We ended up sleeping with the window open. To our dismay, around 6 AM, the noise started up again downstairs, waking us. This was a very unpleasant experience. I've never encountered anything like this at any hotel I've stayed in before.
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6/8
Response from Property: 尊敬的客人,非常感謝您選擇浙江西子賓館並抽出寶貴時間分享您的入住體驗。首先,我們對您此次入住期間遇到的空調問題和噪音干擾深表歉意,這與我們一直以來追求的服務標準不符。關於空調衹有熱風的問題,我們已立即安排工程部門對 6 號樓的空調系統進行全面檢查和維護,確保在季節交替期間設備能夠正常切換冷熱風模式。對於樓下噪音問題,我們已與相關部門溝通,將加強對酒店周邊施工和活動的管理,儘量減少對客人休息的影響。您對酒店地理位置和工作人員熱情周到服務的認可,是對我們的鼓勵。我們誠摯地邀請您通過酒店官方渠道與我們聯繫,以便我們能夠更深入地瞭解您的需求併為您提供更滿意的解決方案。再次為給您帶來的不愉快體驗深表歉意,期待有機會再次為您提供滿意的服務,讓您真正感受到五星級酒店的品質。
Peterchen****
Yi Yuan Family Room [Spacious Space With Yi Yuan Nice View]
Stayed in Aug 2025
Family
12 review
10/10
Outstanding
Posted on Sep 10, 2025
The 80-square-meter family room was incredibly comfortable. We had L'Occitane toiletries and a fully automated toilet. The hotel is located in Wang Zhuang, and our Building 2 directly faced the Three Pools Mirroring the Moon, offering unbeatable scenery everywhere you looked. Hotel guests received a discount at the West Garden Teahouse, with buy-one-get-one-free on tea and complimentary snacks. It's a shame it was a one-time discount; it would have been great to have it multiple times during our stay. The hotel also offered ancient costume photography, which my daughter tried and absolutely loved! 👍🏻 All the hotel staff were excellent, especially Butler Xiao Deng from Building 2, who helped me mail back clothes I'd forgotten. I'm very grateful for that.
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6/20
Response from Property: 尊敬的賓客:您好!感謝您對酒店的鐘愛,您的讚美就是我們前進的動力,酒店優美安靜的園林景色、優質周到的國賓服務、可口精美的菜餚受到廣大賓客的歡迎。希望此次入住給您的假期添加了一道完美的色彩。衷心期待您的再次光臨,我們將會再次為您奉上温暖親切的服務。祝您生活愉快!
Haichi
Deluxe Room (2 Beds)
Stayed in Aug 2025
Family
41 review
10/10
Outstanding
Posted on Oct 1, 2025
Adding to my previous review. Wangjiang Hotel by West Lake is definitely worth staying at for several nights. Even if you don't leave the hotel, just strolling around inside is incredibly pleasant. The hotel's breakfast is plentiful and of excellent quality within the industry. You absolutely must try the buttery fried dough sticks! The Chinese restaurant inside is also outstanding.
The hotel's pool water is crystal clear, and the changing rooms are spotless! There weren't many people, it almost felt like we had the place to ourselves! 👍
Overall, the hotel's service is top-notch! I forgot several items in my room, and they promptly arranged to have them couriered back to me. I truly appreciate it! I'll definitely be back! 🥳
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6/15
Response from Property: 尊敬的賓客:您好!非常感謝您的入住並和我們分享您的入住體驗,我們深表榮幸。給予每一位賓客賓至如歸的服務,獲得一場舒適愜意的享受,是我們西子人不斷追求的目標。希望酒店的得天獨厚的地理位置和悠久的人文歷史能給您的假期留下難忘的記憶。期待您的再次光臨,祝您生活愉快!
Anonymous User
Deluxe Room (2 Beds)
Stayed in Sep 2025
Family
20 review
9.0/10
Great
Posted on Oct 25, 2025
The garden is truly expansive and beautiful, right by West Lake. The service, ambiance, and food are all excellent. The breakfast wontons were delicious. The guided tour was quite interesting. The room layout is well-designed, with a reading lamp and a mini-fridge. Both the day and night views are stunning, and you can capture the 'Leifeng Pagoda in the Sunset' moment. The toiletries are Guerlain, but unfortunately, the scent wasn't quite to my liking.
However, in this weather, riding in the open-air golf cart felt like a fierce cold wind was blowing. The driver was bundled up, but after two rides, I immediately got a headache... Later, I noticed one golf cart had a transparent cabin that could block the wind, but you couldn't specifically request it... Also, I personally dislike smart toilets and usually unplug them, but this model surprisingly lacked a manual flush button, so after unplugging it, all buttons became unresponsive...
Original TextTranslated by Google
Response from Property: 尊敬的賓客:您好,非常感謝您的入住並與我們分享您的居住體驗,賓館房型豐富,不同的房型在景觀,面積,配置上都有所不同,很遺憾我們此次未能為您推薦到合適的房型。我們也根據您提出的問題及時轉達給了相關服務崗點,並做出跟進和培訓。住店期間如有任何意見和建議,歡迎致電酒店大堂副理處。請您相信我們,我們定會努力完善我們的不足,真誠的期待您的再次光臨,祝您生活愉快!
_WeChat233731****
Deluxe Room (2 Beds)
Stayed in Sep 2025
Family
7 review
10/10
Outstanding
Posted on Oct 17, 2025
## Xizi Hotel Review: A Truly Unforgettable Hangzhou Stay
For our National Day trip to Hangzhou with my parents, I narrowed down our hotel choices to the State Guesthouse and Xizi Hotel. The State Guesthouse was my initial preference, but the prices hadn't been released yet, and I worried about availability, so I opted for Xizi. It turned out to be the perfect choice!
**The Hotel:** Situated right below Leifeng Pagoda, the hotel complex consists of several buildings. We were assigned to Building 2. While I'd read online that Buildings 6 and 8 were preferred, Building 2 was lovely as well. We had direct access to West Lake, could see the Three Ponds Mirroring the Moon, and the scenery was breathtaking. It truly felt like sleeping right on West Lake.
**Our Stay:** We checked in during the National Day holiday, and the roads around the hotel were restricted. This meant taxis couldn't drop us directly at the hotel; we had to be dropped off nearby and take the hotel's shuttle. To avoid this hassle, I pre-booked the hotel's airport transfer. The hotel's vehicles have special access during restrictions, so we were dropped off right at the hotel entrance. The room had a very 'state guesthouse' feel but was also quite modern. Fresh fruit and snacks, along with mosquito repellent, were replenished daily. The hotel offers a 24-hour shuttle service for getting to the breakfast restaurant, various hotel entrances, or even for a leisurely tour of the hotel's public areas. Do note that food delivery services cannot enter the hotel grounds; you have to pick up orders at the main gate.
**Dining:** Breakfast was served at the Yaoyuan Cafe, just a two to three-minute walk away. Sitting by the window, enjoying breakfast while admiring the beautiful views, was wonderful. The breakfast spread wasn't extensive, not quite up to five-star standards, but it was decent. We also had dinner once at the Peony Hall. Every dish we ordered was excellent, especially the West Lake vinegar fish, which surprisingly had a flavor reminiscent of crab – absolutely delicious!
**The Scenery:** Staying at Xizi means you barely need to leave the hotel. The grounds themselves are like a vast park, offering exclusive views of West Lake's stunning scenery. It's so peaceful and undisturbed. From a distance, you can see the crowds, which only emphasizes the tranquility and serenity of our private West Lake experience. We stayed for three nights and it wasn't enough – you truly need time to soak it all in.
From the hotel, it's just a five to six-minute walk to Leifeng Pagoda, and across from it is Jingci Temple. Taiziwan Park (highly recommended!) is about a 10-minute walk away. A five-minute stroll from the hotel's west gate brings you to the Majiawan Pier, where you can take a boat trip along the Wuguitan route. Su Causeway is also nearby. Near the pier, there are many public bus stops (including the 1314 bus) that can take you to Lingyin Temple, Ma Jia Bu, and more. Intime INN is approximately 3 kilometers away, about a 10-minute taxi ride.
**Hotel Guided Tour:** I booked the guided tour in September and was really looking forward to it. We joined the tour on the day we checked in. Despite the hot weather, we enjoyed exploring and learning from the guide's excellent commentary. The guide shared the history and stories of Wangzhuang, which was fascinating. We were even lucky enough to receive a fan with the guide's calligraphy, which I absolutely love.
**Travel Photography:** The hotel offers complimentary clothing and makeup for travel photography. The photoshoot was quick, and the photographer was very experienced. While the editing wasn't top-notch, the scenery was so beautiful that it hardly mattered. It's a wonderful memory to cherish.
**In summary,** Xizi Hotel is truly worth revisiting. Every step of our stay became an unforgettable memory of Jiangnan.
Original TextTranslated by Google
6/12
Response from Property: 尊敬的賓客:您好!非常感謝您的入住並和我們分享您的入住體驗,我們深表榮幸。給予每一位賓客賓至如歸的服務,獲得一場舒適愜意的享受,是我們西子人不斷追求的目標。希望酒店的得天獨厚的地理位置和悠久的人文歷史能給您的假期留下難忘的記憶。期待您的再次光臨,祝您生活愉快!