Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location8.8
Amenities8.7
Service8.7
Cleanliness8.9
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All reviews(946)
Positive reviews(895)
Reviews with photos/video(131)
Easy to get around(69)
Classy environment(54)
Perfect for business trips(34)
Friendly front desk staff(31)
Close to metro(31)
Large rooms(26)
Average sound insulation(25)
Stayed multiple times(10)
Negative reviews(51)
StewartRooney
Superior King Bed Room
Stayed in Apr 2025
Solo traveler
28 review
6.5/10
Posted on May 30, 2025
whilst the location isn't overly ideal and drivers may have a hard time locating the hotel, the rooms are lovely and the bathroom facilities are incredible. my room has alot of dirty markings on the wall facing the bed which wasn't amazing to see but other than that I have very little complaints about my stay, a buffet breakfast was included in my cheap fare but I wasn't able to try it out due to oversleeping. the Joy Hotel isn't anything fancy but it leaves little to complain about
Response from Property: Dear guest, gratefully for your comments on our hotel, we are looking forward to see you again soon, thank you and stay safe.
Prokin Deni
Superior King Bed Room
Stayed in Apr 2025
Couple
15 review
9.0/10
Great
Posted on May 10, 2025
Very convenient and cozy hotel. Enjoyed the bathroom so much.
Response from Property: 尊敬的賓客,非常感謝您對我們酒店的好評,我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定,酒店全體員工期待您的再次光臨!
Paul Doyon
Superior King Bed Room
Stayed in Dec 2024
Solo traveler
4 review
10/10
Outstanding
Posted on Jan 22, 2025
I really love this hotel. The room is spacious, clean, and relaxing. The mattress is extremely comfortable. The shower is modern, spacious, with good water pressure and instantaneous hot water. And Nancy at the reception, who speaks perfect English, is extremely helpful.
Response from Property: 尊敬的賓客,非常感謝您對我們酒店的好評,我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定,酒店全體員工期待您的再次光臨!
Anonymous User
Superior King Bed Room
Stayed in Apr 2025
Couple
40 review
7.0/10
Posted on May 27, 2025
It's nice, big and clean.
I just don't understand why there is just a simple glass between the room and the bathroom.
Response from Property: Dear guest, gratefully for your comments on our hotel, we are looking forward to see you again soon, thank you and stay safe.
范英雄是-DONNIEFAN
Superior King Bed Room
Stayed in Nov 2024
Solo traveler
5 review
10/10
Outstanding
Posted on Dec 8, 2024
I had a wonderful time in Joy hotel. Quick easy and convenient! It was a great time for my trip! Thanks Joy!
Response from Property: Dear guest, gratefully for your comments on our hotel, we are looking forward to see you again soon, thank you and stay safe.
SomingJo
Superior King Bed Room
Stayed in Jun 2024
Business traveler
11 review
10/10
Outstanding
Posted on Jul 16, 2024
Joy Hotel, good.
Response from Property: Dear guest, gratefully for your comments on our hotel, we are looking forward to see you again soon, thank you and stay safe.
Guest User
Superior King Bed Room
Stayed in May 2024
Traveling with friends
22 review
10/10
Outstanding
Posted on Jun 30, 2024
Fast check-in, they can speak english.
Very clean, comforfable bed and really big room.
100% Recomendable . If we needed to comw back to Hangzhou, we will definetly repeat.
Response from Property: Dear guest, gratefully for your comments on our hotel, we are looking forward to see you again soon, thank you and stay safe.
Omer Shtiglitz
Superior King Bed Room
Stayed in May 2024
Solo traveler
2 review
10/10
Outstanding
Posted on Jun 8, 2024
The hotel was excellent, a beautiful and comfortable room, the employees are nice and welcoming, highly recommend👌
Response from Property: Dear guest, gratefully for your comments on our hotel, we are looking forward to see you again soon, thank you and stay safe.
Francisco Gonzalez Manzano
Superior King Bed Room
Stayed in May 2024
Solo traveler
11 review
10/10
Outstanding
Posted on Jul 13, 2024
The service was great with very attentive staff. The bathtub was big and comfortable
Response from Property: Dear guest, gratefully for your comments on our hotel, we are looking forward to see you again soon, thank you and stay safe.
Marcel Meulman
Superior King Bed Room
Stayed in Sep 2023
Family
29 review
8.0/10
Very Good
Posted on Oct 8, 2023
While near the hotel there is not too much to do. Taking a bike or metro is very easy and brings you to within 1/2 hour to a lot of nice places like the beautiful lake with view on Pagoda
Response from Property: Dear guest, gratefully for your comments on our hotel, we are looking forward to see you again soon, thank you and stay safe.
Moheb Hawari
Superior King Bed Room
Stayed in Oct 2024
Business traveler
18 review
10/10
Outstanding
Posted on Nov 15, 2024
Amazing hotel, cozy, clean and good location
Response from Property: Dear guest, gratefully for your comments on our hotel, we are looking forward to see you again soon, thank you and stay safe.
Guest User
Superior King Bed Room
Stayed in Feb 2025
Business traveler
13 review
8.0/10
Very Good
Posted on Apr 30, 2025
Convenient and good value
Response from Property: Dear guest, gratefully for your comments on our hotel, we are looking forward to see you again soon, thank you and stay safe.
xchu
Superior King Bed Room
Stayed in Apr 2024
Solo traveler
3 review
10/10
Outstanding
Posted on May 19, 2024
The hotel seem very new and the room was very comfy. I would come back next time!
Response from Property: Dear guest, gratefully for your comments on our hotel, we are looking forward to see you again soon, thank you and stay safe.
James
Standard King Bed Apartment
Stayed in Feb 2024
Couple
2 review
6.0/10
Posted on Mar 21, 2024
Pretty nice hotel. Stayed here with my girlfriend for 3 nights. The price is amazing for what you get. Our room was extremely spacious with a huge bathroom and nice king-sized bed. There's plenty of storage space and even a small kitchen in the room. The location is alright, but we weren't trying to be close to the center of Hangzhou anyway, so it was okay for us. The front desk was fairly nice and accommodating. All in all, I would recommend!
Response from Property: Dear guest, gratefully for your comments on our hotel, we are looking forward to see you again soon, thank you and stay safe.
DanDeLioness
Superior King Bed Room
Stayed in Jun 2023
Solo traveler
24 review
9.0/10
Great
Posted on Jul 27, 2023
Friendly reception, good location, spacious room. Bathrooms are not private though. Convenient for solo business travelers.
Response from Property: Dear guest, gratefully for your comments on our hotel, we are looking forward to see you again soon, thank you and stay safe.